Mail Services Clerk | Shipping/Receiving and Mail Services Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely, or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment, you will be contacted to complete an attestation of vaccination status.”

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Ability to communicate effectively in writing is an essential skill for this position. Your application will be used to assess your writing skills. Please ensure to complete you application entirely on own. If your application is screened in, you will be asked to attest to this fact in writing.

Duties

 Processes incoming/inter-office mail (e.g., receives, sorts, labels, etc.); delivers mail to designated mail stops at various government and non-government buildings; and determines appropriate delivery locations for improperly addressed mail.
 Inputs data regarding materiel and materiel movements into the SAP Software Solutions.
 Prepares and processes outgoing mail for Canada Post/courier pick-up in accordance with Canada Post regulations, procedures and standards; tracks shipments as necessary; and acts as a point of contact between couriers and clients.
 Responds to routine inquiries regarding the broad range of government shipping/receiving and/or mail services available; and provides advice to clients with respect to Canada Post regulations, procedures and standards.
 Receives, inspects, verifies, stores, deliver, and/or ships incoming and outgoing goods and materiel at Head Office Charlottetown locations.
 Provides mail service for senior executives and the Ministers’ offices (e.g., delivering of confidential/time sensitive documents to various individuals/offices).
 Prepares, analyzes and maintains various records and reports related to daily activities and daily postal expenditures.
 Operates and monitors the physical condition of specialized equipment (e.g., electronic pallet jacks, postage meters, delivery trucks/vans); and reports maintenance issues/costs to management.

Work environment

This position provides essential service to VAC employees. The selected applicant will be responsible for the provision of shipping/receiving and/or mail services for management and staff at Veterans Affairs Canada (VAC) and other stakeholders, including the sorting, delivering, and preparing/processing of incoming and outgoing mail/packages and other materiel. Due to the nature of this work, telework is not an option.

Intent of the process

This process will be used for future temporary (casual and term) and indeterminate appointments.

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, language requirements, and/or security clearance levels in various locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

*Employer approved alternative is an acceptable combination of training and experience. Experience working in an office environment that required tasks such as: typing, filing, sending and replying to e-mail, answering telephone inquiries, etc. and training in the basic use of computers

Degree equivalency

EXPERIENCE:

Experience providing service to clients by telephone, in person or in writing.
Experience providing clerical support services in an office environment.
Experience using computer software, such as Microsoft Office.
Experience in maintaining electronic or hard copy filing systems

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE

Experience in the operation of specialized equipment (e.g., electronic pallet jacks, postage meters, delivery trucks/vans.)
Experience as a member of the Canadian Forces

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES:

Ability to communicate orally.
Ability to communicate in writing.
Ability to multi task.
Attention to detail.
Ability to perform essential clerical tasks

PERSONAL SUITABILITIES:

Interpersonal Relations
Dependability
Judgement
Client Service Orientation
Initiative

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

Willingness and ability to travel, including after-hours.
Willingness and ability to work overtime.
Clerks are assigned to a primary work location but may be required to work at various locations and travel between these locations.

Conditions of employment

CONDITIONS OF EMPLOYMENT:

Reliability Status or Secret Security Clearance
Ability to bend, stand, stretch for an extended period of time.
May be required to manually lift or carry material, goods or items up to 50 pounds (23 kg) in weight; and may be required to operate materiel handling equipment (including the use of proper personal protective equipment).
Possession of a valid provincial driver’s license

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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ASSESSMENT
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A written exam may be administered.

An interview may be administered.

A top down selection method may be used at any point in the assessment process.

Reference checks may be sought.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

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LEAVE/ABSENCES DURING THIS SELECTION PROCESS:
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It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of preapproved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or another reason that is considered reasonable by the assessment committee.

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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency: due to its unique character, this essential qualification could be assessed and required solely upon appointment. It is therefore the candidate’s responsibility to inform the person in charge of the selection process if he/she obtains the linguistic requirements after the pool has been established. Also, a person who initially failed linguistic testing could be introduced into the pool of qualified candidates during the pool’s validity period if he/she is assessed again through another selection process or following linguistic training.

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COMMUNICATION
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It is the candidate’s responsibility to inform the Departmental contact involved in this selection process of any change of contact information during the selection process and during the validity period of the pool.

Candidates must provide a valid email address as communication for this process will be conducted by email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

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OTHER INFORMATION
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Candidates must meet all the essential qualifications to be appointed to a position.

Management may choose to invoke an asset(s) at any point of the process. Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

Please ensure that your Personal Record Identifier (PRI) is included in your application. Indeterminate employees at the same group and level or equivalent could be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

An assignment/secondment or an acting appointment requires approval of your supervisor.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.