Senior Advisor IT, 1 - Project Management (PM) 2 - Business Analysis (BA)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Canada continues to navigate the challenges of the COVID-19 pandemic. As the country’s largest employer, the Government of Canada is committed to playing a leadership role by further protecting the health and safety of public servants and the communities where they live and work across Canada. Vaccination is the most effective tool to reduce the risk of COVID-19 for Canadians and protect the broader public health.

On October 6, 2021, the Government of Canada announced its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment. Accommodation requests will be assessed on a case-by-case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

Applicants MUST submit their application online. No other mediums will be accepted. Failing to do so will result in your application being rejected. Candidates in situations preventing them from applying online and needing special accommodations must advise the selection board prior to the closing date (see Contact section below).

You must include your résumé with your application; however, avoid referring us to your résumé as it may only be used as a secondary source of information.

You must clearly demonstrate in your application how you respond to the factors of Education and Experience that are included in the essential qualifications listed below. It is your responsibility to provide concrete examples (including dates) illustrating how you respond to each qualification. Failing to do so, your application may be rejected as applicants will NOT be solicited for incomplete or missing information.

You must clearly demonstrate in your application how you meet the Education requirements listed in the Essential Qualifications section below. Indicate:

•Institution name, City, Province / State, Country
•Program name and duration
•Period of time spent at the institution (Month/Year to Month/Year)
•Successful completion of program (degree, diploma, certificate received).

You must clearly demonstrate in your application how you meet the Experience factors listed in the Essential Qualifications section below. For each experience factor, please indicate:

•Name of the employer where the experience was acquired.
•The period of time in which you have gained the experience (Month/Year to Month/Year).
•The title of the position held. Provide concrete examples of the tasks you have completed which show how the experience was acquired.

This is a crucial step of the process. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough; your answers must be specific, detailed and self-contained as your resume will not be reviewed. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience.

For existing Government of Canada employees: Please clearly identify your substantive group and level, and your employment status.

For existing Government of Canada employees at the same group and level : The selection board may waive some of the selection process steps based on the candidate’s depth of experience. Please ensure that your answers to the screening questions clearly describe your experience.

The application may be used to evaluate the ability to communicate effectively in writing.

Duties

Common to both Project Management (PM Stream) and Business Analysis (BA stream)

Acts as the senior technical advisor for the Department’s IT Business Line Support Services needs in consultation and negotiation with senior business-line or IT managers within the Department, and with senior IT officials in other federal departments and external organizations.

Develops, contributes, and leads project activities in the development of IT Business Line Support Services policies, directives, procedures, guidelines and processes.

Provides expert technical advice, and documentation on IT project plans including business requirements, proposals, analysis, standards, plans and designs and on the selection, application and implementation of these tools, and on internal and central agency policies and standards; to provide the support necessary for the Department to achieve its departmental strategic, operational, financial and program objectives with its clients and partner organizations.

Provides expert advice to managers and works with project teams on the effectiveness of existing IT support services, technical issues relating to IT Business Line Support Services and potential contributions of IT products and services to foster innovative service delivery.

Conducts research, directs client solution delivery services in a complex IT environment for project teams, and coordinates and facilitates the development of innovative solutions that meet client needs.

Represents the IT Organization as the Department’s technical authority on the IT Business Line Support Services best practices to improve the effectiveness of IT support services, and ensures alignment with departmental and government-wide direction and standards. Has authority to seek common ground to move initiatives forward.

Serves on departmental, interdepartmental, national or international working groups or committees on standards, policies and technical components, business requirements, proposals, analysis, standards, plans and designs.

Maintains knowledge of trends and developments in the best practices of the applicable IT Business Line Support discipline and the interrelationship between program and corporate management.

Facilitates or chairs project-related meetings with project sponsors, other stakeholders and IT supplier representatives to promote and negotiate service level agreements and contracts regarding the delivery of IT Business Line Support Services. Prepares requests for proposal specifications and develops evaluation criteria.

Develops and implements corporate strategic business analysis planning, client engagement, IT supplier and/or project strategies that respond to the evolving needs of the department and provide ongoing expertise to support implementation.

Work environment

Now is the time to build your career at Employment and Social Development Canada (ESDC).

The Innovation, Information and Technology Branch (IITB) is hiring.

As part of IITB, you will help shape the department’s IT projects, via technology selection and delivery, ensuring best practices are followed from the onset.

WHO WE ARE

IITB has over 2,500 employees working on multiple projects to help deliver social benefits to Canadian citizens. We provide innovative solutions which support ESDC digital services to Canadian citizens and employers. We are a diverse, national organization powered by innovative thinking and approaches, delivering efficient, reliable and secure services and solutions.

You will work with a talented and engaged team to bring creative solutions to employees of ESDC and to the public.

Do you enjoy tackling complex problems or coming up with new solutions?
Do you want to help create and sustain a culture of innovation and experimentation?
Do you have a knack for facilitating partnerships with diverse stakeholders?
Do you have a strong interest in supporting the digital agenda of the Government of Canada and helping bring about change in delivering services?

Are you an ambitious information technology specialist looking to expand your management skills and take your career to the next level?

ESDC is on a mission to meet business and citizen digital service expectations by leveraging and embracing the latest leading edge technologies such as Artificial Intelligence, Open Source, Cloud, and Blockchain, and by using development methodologies such as DevOps while also expanding further into the mobile space.

ESDC offers career advancement opportunities. Our 28,000 employees work in various fields and locations across the country.

Do you want to make a difference and serve Canadians in a meaningful way?

ESDC helps millions of Canadians every year through Employment Insurance, Canada Pension Plan, Old Age Security, and other social benefits.

The department is in the midst of a digital transformation, aimed at delivering more client-centered services using the latest technologies.

Do you value work-life balance?

We offer flexible hours, telework opportunities and work locations in Gatineau, Quebec and in dozens of other vibrant cities across Canada, allowing you to work close to home or even from home.

If you answered YES to any or all of the above questions this opportunity may be for YOU!

IITB's hub locations outside of the Gatineau/Ottawa National Capital Region are located in: St. John's, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Boucherville, Jonquière, Laval, Montréal, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

In these changing times there is an immediate requirement to be able to work from home. This may remain a component of the evolving workplace.

Intent of the process

A pool of partially qualified candidates will be established to staff similar positions at Employment and Social Development Canada with various tenures (acting, assignment, deployment, secondment, indeterminate/permanent, specified period/temporary) and/or various language requirements, conditions of employment and/or locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Common to both Project Management (PM Stream) and Business Analysis (BA stream)

E1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:

1.Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2.Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3.At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

This selection process is composed of two different streams. You can apply to one or both of these streams.

Experience (Please demonstrate clearly how you meet the experiences for the PM stream or the BA stream or both)

EXPERIENCE RELEVANT TO THE PROJECT MANAGEMENT (PM) STREAM

EX-PM1: A minimum of eight (8) years of cumulative experience1 over the past twelve (12) years in the Project Management of IM/IT solutions, elaborating on feasible alternatives and producing supporting project documentation.

EX-PM2: A minimum of eight (8) years of cumulative experience1 over the past twelve (12) years collaborating with stakeholders in all aspects of an IM/IT solution`s project life cycle where industry standard methodologies were followed.

EX-PM3: A minimum of eight (8) years of cumulative experience1 over the past twelve (12) years in providing Project Management direction and guidance to solution/technical teams, on an on-going basis.

EX-PM4: A minimum of two (2) distinct opportunities1 over the past five (5) years in providing, in Written and Oral presentations, to management (manager or above) as well as an adapted version to a larger audience (colleagues and business clients), all of the following services:

a) Analysis,
b) Research and synthesize multiple sources of information,
c) Project Management advice, options and recommendations.

EX-PM5: A minimum two (2) distinct opportunities1 over the past five (5) years as Chair, Facilitator or Active Member in Project Management related meetings or committees in discussing related opportunities, challenges, issues, or future directions engaging sponsors, internal or external stakeholders, or other partners.

Important notes:

(1) Must be related to Project Management. Project Management is the knowledge and ability to apply formal project management principles and practices during the planning, implementation, monitoring, reporting and completion of projects, ensuring effective management of scope, resources, time, costs, quality, risks and communications.


EXPERIENCE RELEVANT TO THE BUSINESS ANALYSIS (BA) STREAM

EX-BA1: A minimum of eight (8) years of cumulative experience2 over the past (12) years in the Business Analysis of IM/IT solutions, elaborating on feasible alternatives and producing the supporting documentation.

EX-BA2: A minimum of eight (8) years of cumulative experience2 over the past twelve (12) years collaborating with stakeholders in the following steps (business analysis, planning, designing, and developing) of an IM/IT solution`s project life cycle where industry standard methodologies were followed.

EX-BA3: A minimum of eight (8) years of cumulative experience2 over the past twelve (12) years in providing Business Analysis direction and guidance to solution/technical teams, on an on-going basis.

EX-BA4: A minimum five (5) distinct opportunities2 over the past five (5) years in providing all of the following services, in Written and in Oral presentations, to management (Manager or above) as well to a larger audience (Colleagues and business clients) as it relates to enterprise wide initiatives:

a.Analysis, not limited to government of Canada standards but also industry best practices.
b.Research and synthesize multiple sources of information.
c.Business Analysis advice, options and recommendations.

EX-BA5: A minimum two (2) distinct opportunities2 over the past five (5) years as Chair, Facilitator or Active Member in Business Analysis related meetings or committees. This involves engaging with sponsors and other stakeholders in discussing Business Analysis related opportunities, challenges, issues, or future directions.

Important notes:

(2) Must be related to Business Analysis. Business Analysis is the knowledge and ability to apply the principles of business analysis in the planning, reengineering, requirement gathering for government or business environments, operations, processes, and practices.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative (BBB/BBB)

Information on language requirements

Competencies

C1: Project Management (for Project Management Stream)
C2: Business Analysis (for Business Analysis Stream)
C3: Analytical Thinking
C4: Change Leadership
C5: Visioning & Strategic Direction

Abilities

A1: Ability to communicate effectively in writing.
A2: Ability to communicate effectively orally.

Personal Suitability

PS1: Effective interpersonal skills
PS2: Adaptability
PS3: Values and Ethics

The following may be applied / assessed at a later date (may be needed for the job)

Assets

Common to both Project Management (PM Stream) and Business Analysis (BA stream)

The following Assets may be applied or assessed at a later date (may be needed for the job and therefore candidates will not be asked to include how they meet these asset qualifications as part of the online application).

Education

AE1: Certification in IT Project Management.

AE2: Certification in Business Analysis.

Degree equivalency

Experience

AEX1:Experience in project estimating and planning techniques (e.g. budget, timeline, scope).

AEX2: Experience in risk & issue tracking/reporting.

AEX3: Experience in developing advanced project scheduling.

AEX4: Experience in change control.

AEX5: Experience working with project governance.

AEX6: Experience in working in a Project Management Office.

AEX7: Experience in collaborating with a Project Management Office.

AEX8: Experience applying Agile values and principles in a Scrum Master role.

AEX9: Experience applying an Agile methodology as part of a project team.

AEX10: Experience working with clients and/or IT professionals to interpret and document various types of requirements in support of program objectives.

AEX11: Experience representing an organization on committees, working groups and /or associations.

AEX12: Experience in negotiating on behalf of an IT Organization, as the technical authority with senior business-line or IT managers within the same organization, external stakeholders, or other partners.

AEX13: Experience coaching or mentoring individuals in project management.

AEX14: Experience coaching or mentoring individuals in business analysis.

AEX15: Experience analyzing and evaluating proposals from external suppliers and internal technical staff to determine viability, conformity and adaptability to IT frameworks.

AEX16:Experience defining Business Analysis principles to guide solutions decisions for the enterprise.

AEX17: Experience with application testing concepts. (Ex.: System Integration testing methodologies, Agile testing methodologies, Test Automation Frameworks, Native Mobile application testing and/or Test Environment Virtualization).

AEX18: Experience with the procurement process in the Government of Canada such as Request(s) for Information (RFIs) and/or Request(s) for Proposal (RFPs) and/or Task Authorizations (TAs).

AEX19: Experience in leading and coordinating a large team of Business Analysts assigned to a large scale, complex IT project.

AEX20: Experience in building and maintaining good internal and/or external stakeholder relationships.

AEX21: Experience working with business users and IT delivery teams to develop optimum solutions to complex business issues requiring defined requirements.

AEX22: Experience working with business users to perform effective project environmental scans in order to define Business Analysis scope and associated approach methodologies.

AEX23: Experience estimating cost, time, and resource requirements associated with the scope of proposed projects and change requests.

AEX24: Experience working with application development teams within operational/transactional environments that support mission critical applications or systems.

AEX25: Experience in leading and/or contributing to developing strategies and plans to engage and enhance relationships with internal and/or external stakeholders.

AEX26:Experience in translating complex program business requirements for IT technical experts consumption on large scale IT projects.

AEX27:Experience working with virtual teams.

OPERATIONAL REQUIREMENTS:

Willing and able to work overtime on occasion, sometimes on short notice.

Willingness to travel within Canada if and when required.

Conditions of employment

Security Clearance:

Reliability Status or Secret

Must be fully vaccinated against COVID-19 and attest to their vaccination status or have a supported accommodation measure based on a medical contraindication, religion, or any other prohibited ground for discrimination as defined in the Canadian Human Rights Act (CHRA).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

A Public Service Commission standard exam may be administered.
Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet one or more of the Asset Qualifications and/or the organizational needs, depending on the requirements of the specific position being staffed.

Due to evolving needs in IM/IT, additional Asset Qualifications may be added at a later date. Should this occur, all successful candidates in the pool will be informed and will have the opportunity to inform us if they meet the added asset qualification(s).

Depending on the number of applicants and the human resources needs and/or plans, volume management strategies may be used for the purpose of managing applications to determine the candidates who will continue in the next steps of the staffing process. Such volume management strategies might include: screening of applications based on the Asset Qualifications, random selection, top-down approach and/or establishment of cut-off scores.

All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be used for evaluation purposes.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process. Candidates educated outside of Canada must have their certificates and/or diplomas assessed against Canadian education standards. For more information, please click on “Degree Equivalency” in the Education section.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and inform the selection board when it changes. If special circumstances prevent you from having access to your e-mail, or if your email has changed, please advise the selection board using the email address provided in the ‘Contact’ section below.

All Exams and interviews will be conducted virtually.

For Government of Canada employees: an assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may be required before an offer can be made.

Candidates are entitled to participate in the appointment process in the official language of their choice, (French or English).

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

ESDC is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted for exams or interviews, you should advise the selection board by way of email (Contact Information below) in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.