IM & IT Professionals – Join us in Iqaluit!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Ullukuut!

CanNor is looking to fill 1 full-time IT Support Technician position (IT-01 / CS-01) and 1 full-time Information Management Officer position (AS-03) at its headquarters in Iqaluit, Nunavut. These permanent positions are perfect for people with technical backgrounds who are detail-oriented and like working with computers and people.

The salary range for the IT-01 (CS-01) position is: $60,696 to $78,216 and for the AS-03 position is $65, 547 to $70,622. In addition, the selected candidates will also be entitled to:

-A northern isolated post allowance (approximately $22,000/ year to $37,000/year*).

-Vacation travel assistance of approximately $1,500 per person* (i.e. for employee and eligible dependents, including spouse/common-law partner), twice per year.

-Federal government housing is also available for these positions.

-Financial assistance is also available to cover the costs of relocation to Iqaluit. Applicants may wish to review the Relocation Directive for information at http://www.njc-cnm.gc.ca/directive/nrd-drc/index-eng.php.

*Please note that rates and conditions are subject to change.

Duties

***CanNor is currently recruiting for talented, skilled and passionate IT and IM specialists! ***

Are you looking for a rewarding and meaningful career in IM or IT? Do you want to ensure that the right tools get the right information to the right people at the right time to inform the right decisions?

Are you looking to work in a collaborative and mutually supportive team environment?

If this sounds like you, please apply! Both positions will provide departmental employees with remote, as well as on-site support, each with a different IM or IT role:

• The IT Support Technician (IT-01 / CS-01) position provides technical support in the development, implementation, integration and maintenance of components of IT infrastructure and operations, in support of service delivery to internal and external clients and stakeholders.

• The Information Management Officer (AS-03) coordinates, plans, develops and delivers a corporate wide information and records management service throughout the Agency.

As a small agency, you will get a broad range of experience to grow and develop in your field.

Work environment

***What can you expect working at CanNor? ***

Both IM and IT specialists work in partnership with other government departments such as Shared Services Canada to deliver IM and IT services to all of CanNor’s offices across the North, and a satellite office in Ottawa. If you’re looking for challenges, you will have an opportunity to gain valuable work skills with experienced team members.

LIKE WHAT YOU READ? Then make a difference and consider a career with CanNor!

Intent of the process

The intent of this process is to fill two (2) full-time permanent position in Iqaluit, Nunavut – one (1) IT Support Technician (IT-01 / CS-01) and one (1) Information Management Officer (AS-03).

A pool of qualified candidates for each position may also be established and may be used by other federal organizations operating in the North.

Inuit enrolled under the Nunavut Agreement who are found qualified in this staffing process will be appointed ahead of other qualified applicants.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

For the EDUCATION requirements, for the IT-01 (CS-01) position we are looking for:

ED1 : Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated.

For the EDUCATION requirements, for the AS-03 position we are looking for:

ED2 : A secondary school (or ‘high school’) diploma OR an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:

For the EXPERIENCE requirements, for the IT-01 (CS-01) position we are looking for:

E1. Experience providing on-site or remote IT Support Services to clients in a business or educational setting.

E2. Recent* experience configuring AND supporting personal computer hardware in a MS Windows network environment.

For the EXPERIENCE requirements, for the AS-03 position we are looking for:

E1: Experience performing file organization and management (search and retrieval) or managing information life cycle.

E2: Experience providing client service, including but not limited to responding to queries, providing information pertaining to policies and procedures.

E3: Experience in coordinating and providing training or information sessions to staff.

E4: Experience in providing advice and guidance to clients and/or managers.

*Recent is defined as experience obtained within the last two (2) years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:

For the IT-01 (CS-01) POSITION:

K1. Knowledge of equipment and configurations applicable to LAN/WAN based systems.

K2. Knowledge of IT security.

For the AS-03 POSITION:

K3- Knowledge of the concepts, practices and trends associated with the management of information.

Abilities:

For BOTH POSITIONS:

A1. Ability to communicate effectively orally.

A2. Ability to communicate effectively in writing.

A3. Ability to work in a team.

Personal Suitability:

For BOTH POSITIONS:

PS1. Working Effectively with others
PS2. Showing Initiative and being action oriented
PS3. Client Service Orientation
PS4. Thinking things through
PS5. Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

For the ASSET EDUCATION for the AS-03 POSITION:

AE1. Graduation from an accredited college in a program related to records management or information science.

Degree equivalency

For the ASSET CERTIFICATION IT-01 (CS-01) POSITION:

AC1. Certification CompTIA A+ or ITIL.

For the ASSET CERTIFICATION AS-03 POSITION:

AC1. Certificate in Information/Records Management.

Experiences:

For the ASSET EXPERIENCE requirements, for the IT-01 (CS-01) position we are looking for:

AE1. Experience utilizing SCCM (System Center Configuration Manager).

AE2. Experience within a call center environment or within an IT support service environment.

AE3. Experience using Microsoft Active Directory.

AE4. Experience in supporting, installing and troubleshooting smartphone devices.

AE5. Experience in the installation and support of audio/visual systems or videoconference systems.

AE6. Experience utilizing an Information Technology Service Management (ITSM) software tool.

For the ASSET EXPERIENCE requirements, for the AS-03 position we are looking for:

AE7: Experience in digitization.

AE8: Experience working in an information management or record keeping environment using electronic document and records management systems (e.g. Open Text eDOCS, EDRMS/RDIMS/IRIMS, etc.).

ASSETS BOTH POSITIONS:

AE9: Experience working in the North preferably in Nunavut, the Yukon, or the Northwest Territories.

KNOWLEDGE

AK1. Knowledge of Inuit culture, society and/or economy

ABILITY

AA1. Ability to communicate in Inuktut.

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS:

CanNor is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve a representative workforce, selection may be limited to candidates self-identifying as belonging to one of the following groups: Inuit enrolled under the Nunavut Agreement, Indigenous, women, visible minorities, and persons with disabilities. Preference will be given to Inuit enrolled under the Nunavut Agreement.

OPERATIONAL REQUIREMENTS:

BOTH POSITIONS:

• Willingness and ability to work overtime, often on short notice, as required.

• Willingness and ability to travel on occasion.

• Willingness and ability, carry and place heavy objects of up to 20 kg in a safe manner.

Conditions of employment

Reliability Status security clearance - Security Clearance: Various Reliability or Secret

Medical Clearance: The incumbent and his/her dependents (including incumbent’s spouse or common-law partner and children) may be required to obtain Health Canada medical clearance in accordance with the Isolated Posts and Government Housing Directive.

Vaccination Attestation: All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please note that the Computer Systems (CS) group changed to a new occupational group called Information Technology (IT), with a new qualification standard, effective December 9, 2021. This new IT Qualification Standard applies to this process.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

-Top down selection may be used at any point during the assessment phase.

-Proof of education will be required prior to the start date of the offer of employment.

-Any communication with the candidates through this staffing process may be used to evaluate qualifications listed and other qualifications.

Qujannamiik!

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.