Officer-level opportunities serving Canadians, quick application process and no experience required!

Update: Update: The closing date has been extended to 2023-12-08

Important messages

This is your chance to join an Employer of Choice!

ESDC is one of Canada's top 100 employers!

There are many reasons why ESDC is a great workplace. Our employees deliver a range of programs and services that support Canadians throughout their lives. See for yourself on how we have an impact on Canadians:
https://www.canada.ca/en/employment-social-development/programs/results/stories.html

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page/how-to-request-assessment-accommodation.html

Persons with disabilities preventing them from applying online are asked to contact 1-800-645-5605.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

We are recruiting for a number of positions where you will have the opportunity to expand your skills and knowledge of the department.

Here are just some examples of the potential opportunities:

Citizen Services/Passport Officers work directly with in person clients to provide guidance and access to federal programs and services that support Canadians.

Payment Service Officers serve the public by telephone in matters regarding Employment Insurance (EI) benefits, Canada Pension Plan (CPP) or Old Age Security (OAS), etc. (Inbound Call Centre).

National Identity Services Officers serve the public by telephone (inbound call centres) in matters regarding their Social Insurance Number (SIN) and support for the My Service Canada Account and National Student Loans Service Centre Account.

Payment Service Officers / Program Service Officers process claims for Employment Insurance benefits (EI), Canada Pension Plan (CPP) or Old Age Security (OAS) benefits, etc.

Integrity Services Officers inform clients of their Rights and Obligations specific to the type of benefits they are receiving, and conduct non-complex investigations to prevent, detect and address fraud.

Training will be provided for all positions. You may be given the opportunity to perform various duties within a PM01 Officer role depending on operational needs.

Work environment

Employee Focused Culture. We recognize the importance of continuous learning, career development opportunities and work-life balance within a diverse and respectful work environment.

Evolving Work Environment: Employment and Social Development Canada (ESDC) ensures employees have a safe, inclusive and innovative work environment where they feel valued and motivated. ESDC is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation. We have quickly adapted to the new reality and the majority of our employees are currently working remotely from their home. While working remotely is not yet widely solidified as a permanent solution, it is currently part of our work environment. Employees can expect to work on site, remotely or with combination of both depending on the organizational needs at the time of hiring and as we evolve.

Intent of the process

We intend to create an inventory of qualified candidates at the PM01 Officer level to staff casual and/or term positions within Employment and Social Development Canada in the designated locations listed through this job advertisement. While we initially hire on a casual and/or term basis, we are committed to investing in employees and these opportunities can lead to permanent employment.

In order to manage the number of applications in this selection process, management may apply top-down and/or random selection at any stage throughout the process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Education NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and/or territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320).
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative CBC/CBC
Bilingual Imperative BBC/BBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Competencies and Personal Suitabilities:
• Communication (oral / written)
• Demonstrating Integrity and Respect
• Working Effectively With Others
• Thinking Things Through
• Showing Initiative and Being Action-Oriented
• Attention to detail / Verification and Accuracy

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Operational Requirements:
Willing and able to work overtime as required.

Conditions of employment

Reliability Status security clearance

Secret security clearance - and/or enhanced security clearance- ONLY for Passport Officer positions.
Willing and able to travel.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates are entitled to participate in the appointment process in the official language of their choice.

=================================================================
We are actively hiring in many locations across Atlantic Canada. PLEASE APPLY ONLY for locations where you have a genuine interest in working or where you would be willing to relocate.

While you may be working remotely, you may be required to report to one of the following work locations as required:
=================================================================
Prince Edward Island – Charlottetown, Montague, O'Leary, Souris, Summerside
Nova Scotia – Inverness, Port Hawkesbury, Sydney, Yarmouth, Amherst, Antigonish, Bedford, Bridgewater, Dartmouth, Digby, Glace Bay, Guysborough, Halifax, Kentville, New Glasgow, North Sydney, Shelburne, Truro, Windsor
New Brunswick – Bathurst, Campbellton, Caraquet, Dalhousie, Edmundston, Fredericton, Grand Falls, Miramichi, Moncton, Richibucto, Saint John, Saint-Quentin, Shediac, Shippagan, St. Stephen, Sussex, Tracadie-Sheila, Woodstock
Newfoundland – Clarenville, Corner Brook, Gander, Grand Falls-Windsor, Happy Valley, Harbour Grace, Labrador City, Marystown, Placentia, Port Aux Basques, Rocky Harbour, Springdale, St. Anthony, St. John’s, Stephenville

------------------------------------------------------------------------------
SUBMISSION OF APPLICATION:

Job applications must be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Your application must indicate locations in which you would accept employment.

No cover letter required. Simply complete application as directed and submit your résumé.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the “My jobs menu” of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education. ALL OTHER COMPETENCIES/QUALIFICATIONS WILL BE ASSESSED AT A LATER TIME.

------------------------------------------------------------------------------
ASSESSMENT PROCESS:

You can expect to be part of a simple and innovative process!

Our goal is to complete this selection process in an efficient, timely manner. Assessment is planned to occur on an ongoing basis. Failure to attend assessments as scheduled may result in the rejection of your candidacy. Applicants will be contacted via email to complete, or schedule required evaluations. Please check your inbox regularly as well as your junk mail. Some of the evaluations may use online technology solutions, instructions on these evaluations will be provided to you as needed. Candidates who progress successfully through the assessments may be invited to a brief interview.

Reference checks may also be requested.

Assessment results may be used in future processes for other positions.

------------------------------------------------------------------------------
FOR BILINGUAL POSITIONS ONLY:

LANGUAGE ASSESSMENTS:

To be considered for a Bilingual Imperative CBC/CBC or BBC/BBC position, you must already have Second Language Evaluation results at the CBC/CBC or BBC/BBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

To obtain a copy of SLE results, candidates may make a request at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#N1

For more information on SLE, visit the following web-site:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

-------------------------------------------------------------------------------
Validation of Education, Security, Citizenship and/or Proof of Name Change (if applicable):

Candidates will be required to submit their proof of education documents at the time of assessment. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate or a copy of proof of name change from a provincial Vital Statistics office or other approved documentation.
------------------------------------------------------------------------------
All information obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates on the above-noted competencies.

Communication (including issuing screening results and sending invitations for tests and interviews) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online