Senior Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely, or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment, you will be contacted to complete an attestation of vaccination status.”

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Duties

Duties
You will be responsible for a number of key activities including:

The provision of operational support, analysis and advice to management and staff of the Office of the Veterans Ombud (OVO) in the areas of business processes, business system applications and program/project management.

Providing advice, functional direction and support to management and staff; and acting as the subject matter expert for business processes, business system applications and reports.

Leading the implementation of enhancements to modernize the delivery of services by the Intervention Unit

Conducting research, evaluating statistical data/ reports, interprets and presents the findings to management.

Coordinating and leading the development and delivery of training and training material to new staff; identifies and coordinates additional training required to keep all staff informed on changes in programs and services

Providing staff with guidance and coaching in regards to business processes and provides follow-up and feedback on internal monitoring exercises

For additional information on the organization, please visit www.ombudsman-veterans.gc.ca

Work environment

The Office of the Veterans Ombud (OVO) provides an independent and impartial review of complaints and issues related to programs and services delivered by the Veterans Affairs Portfolio and upholds the Veterans Bill of Rights.

Mission
We investigate complaints and challenge the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness.

Vision
We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families

Work Environment
On behalf of OVO, we work to ensure that Veterans and their families are treated fairly and have access to the programs and services that contribute to their wellbeing. We also study and recommend ways to make these programs better.

We understand the importance of finding a mutual fit and this includes the right working environment. Staff work in an open office setting, contacting clients virtually from workstations while maintaining a strong client focus.

The ideal candidate will be able to build relationships, manage multiple and conflicting demands and be innovative while working with our team to support continuous improvement of processes that enhances the delivery of programs and services to Veterans and their families.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, workplace arrangements, language requirements, and/or security clearance levels in various locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma

Degree equivalency

Experience:

Experience in researching and analyzing information and/or reports and providing recommendations to management

Experience in evaluating the impact and effectiveness of business processes and coordinate the implementation, testing and review of new/improved guidelines, policies and procedures

Experience in preparing/developing and delivering training/presentations

Experience in providing functional direction and support to staff

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Competencies:
C1. Ability to communicate effectively in writing**
C2. Ability to communicate effectively orally
C3. Effective Interpersonal Relationships**
C4. Ability to provide advice and recommendations to management
C5. Ability to develop and present training sessions
C6. Initiative**
C7. Judgement

** This competency will be assessed through the online application and a response is MANDATORY.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:

Experience as a member of the Canadian Forces

Graduation with a degree from a recognized post-secondary institution

Experience in interpreting and/or applying legislation, regulations, policy and procedures with respect to federal, provincial or municipal government programs and services.

Experience leading a project team

Experience using a file tracking system, customer relationship management system, or database (e.g., Client Service Delivery Network, Microsoft Access, Microsoft Dynamics 365, Oracle,).

Operational Requirements:
Willingness to work overtime with short notice.
Willingness to travel for operational purposes.

Conditions of employment

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Conditions of Employment:
Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials at a later date.

When you apply for this process, please keep in mind that most essential merit criteria (education, experience and competencies) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

An interview and/or written exam may be administered.

Reference checks may be sought.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.