Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Health Canada is committed to increasing representation of Black employees and other racialized groups, Indigenous People, women and persons with disabilities. Health Canada would like its workforce to be reflective of the population it serves. Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Health Canada welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

EVERYONE IS WELCOME
Health Canada and the Public Health Agency are dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

BRING YOUR WHOLE SELF TO WORK
We encourage all qualified candidates to apply, regardless of race, colour, religion, sex including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Duties

Acts as first point of contact to provide general and specific information about our clinical services over the telephone and by email, in both official languages, to clinic clients (federal government employees).

Provides administrative office services: manages medical files, photocopies, writes general correspondence and maintains statistics. Books appointments and maintains schedules for multiple health professionals using an in-house software system.

Work environment

The work is performed in an office environment and involves prolonged periods of sitting and eye focus when reviewing documents, using a computer and participating in meetings. Despite the current situation with COVID-19, it is expected that the successful candidate will work in the traditional workplace and not remotely.

Intent of the process

The immediate intent of this process is to fill one (1) position indeterminately at Health Canada. In addition, a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level, with various security requirements, conditions of employment as well as various tenures (acting, assignment/secondment, deployment, indeterminate and/or specified period) within Health Canada and the Public Health Agency of Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

-High school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:

-Experience in reviewing client requests in order to ensure they are properly completed according to set procedures.
-Experience in providing services and clarifying processes to clients by phone and email.
-Experience managing a schedule and/or creating bookings in a busy work environment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Experience:

-Experience providing program and administrative services in a clinical environment.
-Experience using medical or specific software such as: NOHIS, Medgate, LRS, ATS, etc.
-Experience in delivering services or programs to government employees.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:

-Knowledge of Privacy Act and regulations surrounding protected information.

Abilities:

-Ability to communicate effectively orally
-Ability to communicate effectively in writing
-Ability to determine own task priorities, organize workloads and respect set timelines
-Ability to prepare official correspondence according to set procedures
-Ability to effectively use various software like MS Office and/or Outlook

Personal Suitability:

-Effective Interpersonal Skills
-Judgement
-Client Service Orientation
-Attention to details
-Respectful of Diversity

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
-Overtime may be required periodically.

Conditions of employment

-Reliability Status security clearance
-All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons with disabilities preventing them from applying on-line are asked to contact 1- 800-645-5605.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

You must meet all essential qualifications in order to be appointed to a position.

Depending on the number of candidates, department’s needs or the human resources plans, candidate management strategies could be applied such as random selection, top-down approach, pass marks or cut-off scores at various steps in the process to determine the number of candidates who will continue in the process. The Department may also decide to use one or more of the asset qualifications to identify candidates who will advance to the next stage of the selection process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Various means of assessment may be used (for example: interview, written exam, reference checks, performance assessments, achievement record), depending on the needs of the hiring manager.

Candidates are entitled to participate in the selection process in the official language of their choice (English or French).

To respect social distancing protocol, an interview will not be administered in person but the interview will be held using a video conference or video recording system.

Candidates will be required to provide proof of education credentials (i.e. scanned version of original diploma or transcript(s)). It is the candidate's responsibility to obtain the appropriate documentation from the recognized educational institution.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

Please identify the following on your application: substantive group and level; employment status; Personal Record Identifier (PRI).

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor will be required before an offer can be made.

All candidates that apply to this selection process must include in their application a valid email address and ensure that this address is functional at all times and that it accepts messages from unknown users. Failure to do so may result in important messages not being received. Communication for this process will be conducted via the email address provided in your application. It is your responsibility to ensure that you check for messages regularly.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.