Director, Integrated Systems Planning and Continuous Improvement

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*Important message: applicants who have already applied to the 2021-SVC-EA-HQ-400243 process do not need to re-apply to this process*

Giving you the best chance to succeed!

At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Duties

The Receiver General and Pension Branch (RGPB) plays an important role in the daily operations of the Government of Canada (GC) as a key provider of services for federal departments and agencies, employees, pensioners, and Canadians. The Branch supports them as the central treasurer, accountant, document imaging broker, insurance eligibility and remittances administrator, as well as their pension administrator.

Within the RGPB, the Sector of Imaging and Receiver General Operations Directorate provides banking reconciliation and investigation related to Government of Canada payments (Receiver General Operations), as well as document imaging services to the federal departments and agencies. The Sector operates from three locations: imaging installations that are located in Matane (Quebec) and Winnipeg (Manitoba), as well as a small team located in Gatineau (Quebec).

A recent system outage has highlighted the necessity to enhance the Sector’s current systems and processes and in parallel, launching longer term modernization initiatives to ensure sustainability and mitigate the risks associated with similar issues reoccurring.

It is in this context that the Director, Integrated Systems Planning & Continuous Improvement is responsible for the enhancement of the current, as well as for the modernization of, the Imaging and Receiver General Operations functions through the complete review of its activities, processes and supporting IT systems to ensure business continuity, efficiency and effectiveness, in the delivery of critical document imaging support services to treasury and banking services to the Canadian government and population, and by doing so is participating in the continued transition towards a more digital/paperless working environment for all organizations within the GC.

The Director must ensure all systems used by the Sector are catalogued and have documented roles and responsibilities, processes and procedures, assigned formal accountability for decision making and technology support (namely the roles of business owner, product owner and product manager). The Director also ensures risks associated with current systems are identified and documented, and identifies opportunities for embedding risk mitigation steps in the business processes and formalizing escalation of issues to lower risks and resolve issues more efficiently. In parallel, the Director must plan for the longer-term replacement of aging systems, in line with other modernization initiatives of the Branch. This includes planning for the life cycle management of the current systems, applying a preventative management approach for the equipment, as well as the transition planning to the new solution.

The detailed work description is available upon request.

Work environment

We are One PSPC!

Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

WHY CHOOSE TO LIVE IN MATANE?

Matane is a city located in the administrative region of Bas-Saint-Laurent in Quebec (Canada). It is part of the regional county municipality of La Matanie, of which it is the capital. The city, located on the northern coast of the peninsula, is included in the tourist region of Gaspésie. The Matane River has its mouth there in the maritime estuary of the Saint-Laurent.

Matane is a dynamic maritime city with its seaport, its shipyard, its major shrimp processing plant, its rail ferry and its ferry ensuring a link with the North Shore. Matane also benefits from the presence of large industry, particularly in the pulp and paper, wood processing, wind energy and concrete sectors. Finally, Matane is an institutional hub with its CEGEP and its hospital center, as well as a place conducive to the arts and culture.

Among the tourist attractions, we note the Matane wildlife reserve, about forty kilometers southeast of the city. In addition, the Parc des Îles is a place where visitors can walk, observe the salmon at the fish pass and witness the exploits of a few fishermen

In addition, the inhabitants of the Matanie region benefit from a lower cost of living than most regions of Quebec, and this is, among other things, thanks to the efforts of the city of Matane. Indeed, the municipality finances many sports and cultural organizations in addition to owning infrastructure such as a ski resort and a golf course. The result: an ideal place for sports and culture enthusiasts, as well as for young families!

Intent of the process

The process intent is to staff the position of Director, Integrated Systems Planning and Continuous Improvement on an indeterminate basis in Matane (Québec).

A pool of partially or totally qualified candidates interested in relocating to Matane will be established first through this process.

A pool of partially or totally qualified candidates may be established through this process to staff various EX-01 positions within Public Services and Procurement Canada (PSPC) across Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications). By answering the screening questions, you must clearly demonstrate, using concrete and detailed examples, how you meet the education and experience requirements listed in the essential qualifications and asset qualifications sections (below). As we cannot make assumptions about your experience, it is not sufficient to say that you have the required qualifications or to list your current duties. You must ensure that clear and accurate details are provided. The curriculum vitae may be used as a secondary source to confirm your experience. It is important to provide complete information as we will not solicit for additional or missing information.

EDUCATION:

Acceptable combination of education, training and/or experience

Degree equivalency

EXPERIENCE:

E1: Significant (1*) experience in the planning, delivery and management of programs, services, processes or projects. For example, experience acquired in a production or service environment.

E2: Experience in leading transformation initiatives including analysis, resolution of complex issues (2*) and implementation of solutions. For example, technology modernization (software and hardware), business re-engineering, etc.

E3: Significant (1*) experience in establishing or maintaining collaborative win-win partnerships with a variety of stakeholders without any hierarchical or authority link. For example, this may include clients, suppliers, private sector organizations, internal service lines, federal government departments and agencies, other levels of government.

E4: Significant (1*) experience providing strategic advice and recommendations to senior management on complex issues (2*).

E5: Experience in managing human resources (3*).

Definitions:

(1*) "Significant" is defined as having the depth and breadth of the experience normally associated with having performed a broad range of various, complex related activities over a period of at least two (2) years.

(2*) ‘’Complex’’ are issues with at least two (2) of the following characteristics: significant business risks and impacts, multidimensional, sensitive, affecting many partners or stakeholders, precedent setting or significant public profile. Candidates need to clearly demonstrate the complexity of the issues they dealt with.

(3*) Human resources management: Applicants must show evidence of managing directly or indirectly staff, assigning work, managing and assessing performance, implementing training and staffing plans. Applicants must indicates the number of employees they supervised directly or indirectly with the duration.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KEY LEADERSHIP COMPETENCIES:

Achieve Results
Create Vision and Strategy
Mobilize People
Uphold Integrity and Respect
Collaborate with Partners and Stakeholders
Promote Innovation and Guide Change

Note: For information on the Key Leadership Competencies, please visit the following website: https://www.canada.ca/en/treasury-board-secretariat/services/professional-development/key-leadership-competency-profile/examples-effective-ineffective-behaviours.html

OTHER COMPETENCIES:

Client Service Competency – Level 3: Fosters high-quality client service.

Note: You will find information regarding the PWGSC Client Service Competency at: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

EDUCATION:

AED1: Graduation with a Bachelor or Master degree from a recognized post-secondary institution*.

*Post-secondary institution: A public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

AED2: Certification in project management or change management relevant for the position. For example, Project Management Institute (PMI), Project Management Professional (PMP), PRINCE2, LEAN, PROSCI, etc.

AED3: Master in IT or Business Administration.

Degree equivalency

EXPERIENCE:

AE1: Experience leading a change management initiatives.

AE2. Experience in managing financial resources. For example: managing or being responsible for a budget, participating in financial planning, financial forecasting, budget allocation, etc.

KNOWLEDGE:

Knowledge of innovation trends and / or digital strategies.

ORGANIZATIONAL NEEDS:

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Secret security clearance - and REQUIREMENT TO BE VACCINATED:
All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

VACCINATION

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

GUIDELINES ON HOW TO COMPLETE YOUR APPLICATION

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Applicants are to identify clearly their substantive group and level, employment status and personnel record identifier (PRI) on their résumé and/or application (Candidates within the Public Service Only).

Applicants who are entitled to a priority for appointment are encouraged to indicate this, along with their priority type on their résumé and/or application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to respond to communications may be construed as a withdrawal from this process.

Your resume may be used to validate information, but will not be considered as the primary source. Your application should not redirect to information provided in your resume.

PROOF OF EDUCATION

Candidates invited for further assessment will be required to provide proof of their education credentials in the form of a diploma or official transcript (original documents only). Candidates with foreign credentials will be asked to provide proof of Canadian Equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

ASSESSMENT

Assessment Methodologies

Any assessment method that is considered appropriate to determine whether a person meets the qualifications may be used in no specific order, such as but not limited to, written exam, interviews (including group interviews), and reference checks. For candidates within the Public Service, a review of past performance and accomplishments including performance rates, talent map placement may also be used.

Considering the current situation related to COVID-19 and in order to accelerate the selection process, assessments may be conducted through various means including but not limited to self-reporting examples of past performance and work-related achievements. Interviews (including group interviews) may be conducted by telephone or videoconference.

Applicants who meet the essential qualifications may be invited to an interview based on the relevance of their experience to the role and expectations for the position being staffed.

Reference checks will be conducted. Candidates should be prepared to provide the names and coordinates of their referees. Some or all of these individuals may be contacted. Referees must have an in-depth knowledge of your work, and must be able to answer specific questions pertaining to your achievements and qualifications as provided in your application, or at any point during the assessment phase. The Assessment Committee reserves the right to contact references other than the ones submitted by the candidates (only within the Public Service), if necessary, in order to make a suitable assessment of the candidates.

Volume management strategies

A top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications.

Candidates who meet asset qualifications or are a member that self-identified of the following Employment Equity group: member of the visible minorities and aboriginal peoples, persons with disabilities may be invited first for the purpose of managing applications.

Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

We ask that all applicants make themselves available for each step of the process and provide the requested information promptly. Re-scheduling of assessments will ONLY be granted in emergency cases with appropriate supporting documentation (i.e. medical certificate to certify illness, proof of international travel etc.).

We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.