Inventory - Complaint Intake and Investigations positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

INVENTORY
When you apply to an inventory, you are submitting only one job application for the opportunity to be considered for various positions across the Office of the Privacy Commissioner of Canada (OPC). You are not applying for one specific position, but to an inventory of applicants to be considered for current and future vacancies. As positions become available, applicants who meet the criteria selected for assessment will be assessed further. The criteria selected for assessment will be based on the needs of the position/positions to be staffed. Depending on the needs of the organization, candidates could be randomly selected from the inventory for assessment purposes.

Duties

The Compliance, Intake and Resolution Directorate has positions that are responsible for assisting individuals in registering formal privacy complaints; completing all required intake documentation, participating in the treatment of incident/data breach services and investigating under the Privacy Act or the PIPEDA.

Work environment

Employees of the Office of the Privacy Commissioner of Canada (OPC) are passionate about privacy and work to protect and promote the privacy rights of individuals. The OPC is a small federal organization of approximately 200 employees that reports independently to Parliament. We may be small, but our office influences the lives of all Canadians. We oversee two privacy laws that span the private and public sectors, and our office acts as a public advocate for the privacy rights of Canadians.

With the current pandemic context, employees are working remotely and OPC is ready to virtually onboard new employees.

Because of our size, new employees are able to integrate and gain access to our systems more quickly, and benefit from in-house compensation and IT support. There are also opportunities to expand or gain experience in a variety of areas. The ideal OPC candidate is interested in developing skills in a wide range of activities and enjoys working on a variety of projects. You may be interested in emerging technologies, the online world or human rights. As an employee, you would tackle interesting and important issues, so the work is meaningful and satisfying.

As an employee of the OPC, you would work in a modern LEED-certified building in downtown Gatineau with many amenities, including a locked bike room with lockers and showers and a beautiful kitchen. Bus routes and bike/jogging paths are nearby, as are gyms, shops, restaurants, a food court and cafés. The desks in our Workplace 2.0 environment are adaptable to your style. Like to work standing up or sitting down? You decide! You can also take advantage of our personal and career development offerings, such as training, coaching/mentoring, conferences and well-being activities such as yoga and meditation at work.

Organization-wide, we offer an environment that is intellectually stimulating and supportive. If you believe in making a difference by serving Canadians, an exciting career at the OPC may be for you.

Intent of the process

This inventory will be used to establish pools of partially or fully qualified candidates which may be used to staff (immediate or anticipatory) positions at an identical or equivalent group and level with various security profiles (reliability, secret, top secret), various tenures (indeterminate, specified period) using various staffing activities (indeterminate, term, deployment, acting, assignment, secondment) for positions within the Office of the Privacy Commissioner of Canada or the Public Service.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by responding to the screening questions in the online application. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of details may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

EDUCATION
A degree* from a recognized post-secondary institution or an acceptable** combination of education and experience in a field related to the Office’s mandate may serve as an alternative to the degree.

*The term “degree” refers to a baccalaureate as established by educational authorities.
**The term “acceptable” refers to the following:
A completed secondary school diploma; and
• Two years of experience in the field of compliance investigation or enforcement; or
• Two years providing information and advice on matters regulated by statute; or
• Two years providing advice and recommendations on initiatives and programs related to individual rights; or
• Two years providing advice and recommendations on the interpretation and application of the Privacy Act, the Personal Information Protection and Electronic Documents Act, the Canadian Charter of Rights and Freedoms, human rights, the Access to Information Act and other rights-related matters.

Degree equivalency

EXPERIENCE
• Significant* experience in providing information and advice, in both official languages of Canada, to the general public or clients external to the work unit on complicated/sensitive issues.
• Significant* experience in providing guidance to the public or organizations by responding, in both official languages of Canada, to various types of communication on matters regulated by legislation.

Definition:
*Significant refers to the depth and breadth of experience associated with the performance of a broad range of related activities which were primarily the candidate's responsibility. It will be assessed on the basis of the scope, complexity and the diversity of the work performed as well as the autonomy required of the candidate to perform the activities.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
Assets experience qualifications may be a deciding factor in choosing the person to be appointed. Depending on the requirements of the position to be staffed, it is possible that one or more of the following asset qualifications may be deemed an essential qualifications. In this case, only candidates who possess the specific asset qualifications in addition to the stated essential qualifications will be considered.

EXPERIENCE
• Experience in applying federal laws such as the Privacy Act, Personal Information Protection and Electronic Documents Act, Access to Information, Charter of Rights and Freedoms, Human Rights legislation, Competition Act.
• Significant* experience conducting research, analyzing and reporting findings, information and/or trends, and making recommendations to management.
• Experience managing projects or significant workload/caseload
• Experience in providing training, guidance and/or direction to a team or another employee.

Definition:
*Significant refers to the depth and breadth of experience associated with the performance of a broad range of related activities which were primarily the candidate's responsibility. It will be assessed on the basis of the scope, complexity and the diversity of the work performed as well as the autonomy required of the candidate to perform the activities.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE
• Knowledge of the application of privacy laws in Canada, including principles and concepts found in the Personal Information Protection and Electronic Documents Act and the Privacy Act, as well as jurisdiction across federal and provincial privacy legislation
• Knowledge of government departments and programs both at the federal and provincial level

COMPETENCY
• Information research and synthesizing
• Effective writing
• Showing initiative and being action oriented
• Client service orientation
• Attention to detail
• Oral communication

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
The Office of the Privacy Commissioner of Canada is committed to Employment Equity. In order to ensure a diversified workforce, preference may be given to candidates self-identifying as belonging to one or more of the following Employment Equity groups: aboriginal peoples, women, persons with disabilities and members of visible minority groups provided the candidate meets all essential qualifications listed on the Statement of Merit Criteria and any applicable asset qualification(s).

Information on employment equity

OPERATIONAL REQUIREMENTS
Ability and willingness to work overtime when required

Conditions of employment

Secret security level.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

It is to be noted that it is your responsibility to ensure that, during the life of this selection process, you communicate any changes related to your telephone number or e-mail address to the email address indicated on the poster. Failure to do so might exclude you from the selection process.

You will be asked to provide proof of your education credentials later during the process.

Persons are entitled to participate in the appointment process in the official language of their choice.

The OPC is a fragrance free environment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.