Come Grow with Us! Join AAFC as a Bilingual Contact Centre Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Complete the online application in a few easy steps! The application requires responses to a few yes/no questions and attaching your resume, and shouldn’t take longer than 30 minutes to complete!

AAFC is committed to diversity and inclusion and is proud to be recognized as one of Canada’s best diversity employers. We welcome all applicants and strongly encourage candidates to self-declare if they belong to an Employment Equity designated group(i.e. Aboriginal Peoples, Persons with Disabilities, Visible Minorities or Women).

*The term “Aboriginal” is used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. The term “Indigenous” is used where possible, in alignment with the United Nations Declaration on the Rights of Indigenous Peoples.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. The details can be found on this site: https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation. The Policy can be found on this site: https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694

Duties

Employees in the AAFC Contact Centre have the opportunity to work with dynamic leaders and colleagues on interesting files that matter to Canadians. The AAFC contact centre boasts a collaborative, respectful and inclusive team environment with constant opportunities to learn and develop. Day to day tasks include:

• Interacting with clients via telephone to provide accurate information regarding program policy and legislation.
• Providing advice and guidance on the processes, procedures, and requirements related to specific programs and services.
• Using a database system to process applications efficiently and effectively.
• Participating in the workplace quality assurance program.
• Consistently learning and implementing current procedures and guidelines.
• Mentoring new employees.

Work environment

At AAFC, we take pride in what we do and strive to create an environment where diversity and inclusion are at the forefront. We value the unique talents and experiences of all employees and we believe that the work we do is defined by more than just a position title.

AAFC has several diversity and inclusion networks, dedicated to ensuring that we continue to grow as an inclusive, respectful and diverse workplace. Regardless of whether you are a member of the diversity groups, all employees are welcomed to join the Networks and participate in their activities and events. These networks include the Indigenous Network Circle, Persons with Disabilities Network, Visible minorities Network, Gender and Sexual Diversity Inclusiveness Network, Workplace Wellness Network and many other networks.

We encourage our employees to be creative, motivated, inspired and innovative, regardless of their position. AAFC employees are given the opportunity to grow and reach their full potential through various programs and training. By providing flexible work arrangements and appropriate accommodations, all employees are able to continually thrive within our organization.

We offer our employees a competitive salary, generous vacation, paid leave for family and health, comprehensive benefits, and an attractive pension plan. We are committed to delivering high quality service because we understand the importance of agriculture to our economy, communities, environment, and health. We feel lucky to work in fulfilling jobs that allow us to serve Canadians and ...We want YOU to join us!

Intent of the process

We are always looking for dynamic and dedicated individuals to be part of our growing team! This selection process will be used to fill immediate and future vacancies, in the AAFC Contact Centre, located in Winnipeg, MB. Full time permanent and temporary positions will be staffed using this process.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

✔Successful completion of secondary school (high school) or an *acceptable combination of education, training and/or experience.

*Acceptable combination could be related to administrative services and/or program delivery and can be obtained through the private sector, community work, volunteer work, self-employment or other.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
You must be able to work in English AND in French (Reading, Writing and Oral proficiency). We are looking for a bilingual profile of CBC/CBC or higher, if you aren't sure what that means, click on the link below!

Information on language requirements

The following competencies are also required for these positions and you will be assessed for them at a later date:
✔Client focus
✔Demonstrating integrity and respect
✔Working effectively with others
✔Dependability
✔Thinking things through
✔Written communication
✔Oral communication

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance - In order to be appointed, Reliability Status security clearance will be required, depending on the job you are being hired for. You will be expected to maintain this clearance throughout the duration of your employment.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

WHAT TO EXPECT WHEN YOU APPLY

► Step1: The first step in the process is to answer yes or no screening questions and uploading your resume. Responses to screening questions help us determine if you meet the education and determine whether you need to complete step 2 below in the assessment process.

►Step 2: Second language evaluation (SLE) tests will be administered for all candidates who do not have valid CBC/CBC language results in order to meet the bilingual language requirement.
• If you already have valid CBC/CBC Second language results, you will not need to complete step 2 of the assessment phase.
• If you need to be retested (reading, writing and/or oral) you will be contacted to make arrangements.
• If you have never had a SLE test done, you will be scheduled to complete a second language evaluation.

►Step 3: If you successfully complete step 2 of the process, you will be invited to answer a series of questions assessing some competencies. These questions will be provided to you by e-mail and can be completed in the comfort of your home.

►Step 4: You may be invited to attend a virtual interview where we will be assessing further competencies.

►Step 5: To conclude the assessment, you may be asked to provide references and additional information regarding other qualifications.

Applications submitted by email will not be accepted. You must apply through the "Apply online" link below. Should you have any questions about the application process, feel free to contact us at the Contact Information listed below.

Communication throughout this process will be done by e-mail and/or via your Public Service jobs account. Please ensure that your e-mail address is valid and accepts messages from unknown users. It is your responsibility to regularly check your e-mail and jobs account for communications regarding this selection process. Should we contact you and you fail to reply within the designated time frames, your application will not be given any further consideration.

Persons are entitled to participate in the process in the official language of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.