Non-Insured Health Benefits Analyst – Inventory

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you. Want to make a difference? By joining our team, you will have an opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

There could be up to three (3) steps for this Assessment process. Your online application will be used to assess your Education, Experience, Working effectively with others, Dependability, Judgement and Attention to detail. A written exam may be administered to assess your Technical Knowledge of Microsoft Word and Excel. The final stage will be an Interview that includes a Simulation Exercise (Role Play) to assess your Oral communication and Client Service Orientation.

Need help with your application? Check out our video at https://www.youtube.com/watch?v=0GW7P3g9hhI for tips and advice!

Duties

You will receive a high volume of calls from our clients and stakeholders in a fast paced call centre environment. Due to high volume of requests you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.

Intent of the process

This process aims to create and maintain an inventory of applications that may be used to fill various term or indeterminate appointment opportunities. A pool of qualified candidates may be established and may be used to fill similar positions, in various locations and tenures.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Based on the hiring needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of a secondary school diploma or an acceptable combination of education, experience and/or training.

Degree equivalency

Experience responding to client or provider enquiries.

Experience researching information or resolving problems in a customer service environment.

Experience in using one or more of the following: word processing software, spreadsheet applications, online data retrieval applications.

Working effectively with others.

Dependability.

Judgement.

Attention to detail.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Ability to communicate effectively orally.

Client Service Orientation.

The following may be applied / assessed at a later date (may be needed for the job)

Experience working effectively with First Nations, Inuit or Métis clients.

Experience working in a call centre environment.

Experience providing front line customer service.

Experience in account payment processes in an office environment.

Experience in determining eligibility and processing benefit requests.

Experience analyzing, verifying and processing claims.

Experience working in a Pharmacy.

Knowledge of Microsoft Word.

Knowledge of Microsoft Excel.

Organizational Need:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

Operational Requirements:
Will vary dependent on the position. Some positions may require any or all of the following:
- Shift work.
- Mandatory Shift work between the hours of 7:00 a.m. and 8:00 p.m. for a total of 7.5 hours daily.
- Consent at the time of hire to telephone monitoring.
- Travel.
- Valid Class 5 driver’s license.
- Willingness and ability to work overtime or extended hours on short notice.
- Willingness and ability to be on standby on a rotational basis.

Conditions of employment

Reliability Status security clearance

All employees in the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca

Proof of citizenship:

All applicants who are new to the federal public service must provide proof of citizenship prior to their appointment. This is necessary for both temporary (specified period) and permanent (indeterminate) employment. Any of the three (3) documents would be accepted: 1. Birth Certificate, 2. Passport or 3. Citizenship Certificate. Note: An expired passport, satisfies the proof of citizenship requirement.

How to obtain Canadian Citizenship Certificate: The citizenship certificate is provided by Immigration, Refugees and Citizenship Canada. To learn about how to obtain the certificate, visit this link:

https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/proof-citizenship/eligibility.html

Note that there is a fee to receive this certificate and the displayed wait time for the production of the certificate may be several months, however; requiring proof of citizenship in order to obtain employment would be considered an urgent reason, significantly reducing the wait time.

OUTLINE OF STEPS DURING THE STAFFING PROCESS:

STEP 1.
If you don’t already have an account with GC Jobs, please create one by visiting the following site and selecting “Create an Account”, https://www.canada.ca/en/public-service-commission/jobs/service/gc-jobs.html. It takes only a few minutes to set up an account.

STEP2.
Log in to your account and look at the available jobs. You can narrow down your search criteria by categories such as, organization, location, job title and expected salary.

STEP 3.
You can apply to the job(s) that are of interest. You don’t need to complete your entire application at once, however; be sure to save your progress and be mindful of the closing date for the advertisement. Your application must be completed and submitted by the closing date. Even one minute past the closing time, the job will be delisted from the jobs site and you will not be able to apply. Be sure to answer all the questions in the screening questionnaire in as much detail as possible, respecting the maximum word limit indicated. Indicate not only that you meet the criteria, but how you meet the criteria, and provide concrete examples. Please note, that it is not sufficient to state that you meet the required qualifications, or to list your current qualifications. If you do not provide sufficient examples and details, your application may be rejected because the assessment committee will not have the necessary information to determine whether you meet the qualifications or not. Your résumé will only be used to confirm your employment history and will not be used to complete your answers to the screening and text questions. You will also need to provide references that will allow us to validate the information you provide for each of the essential and asset qualifications listed for screening purposes.

STEP 4.
Once you submit your application, log into your GC Jobs account for updates on the staffing process. Keep an eye out on your email as that will be the method of communication with all candidates. Only candidates that meet the screening criteria will be contacted to proceed to the next step of the selection process.

STEP 5.
The next step is the written exam or interview (as applicable). You will receive an explanation of what will be assessed and when to make yourself available. You will need to accept the invitation by the date indicated in the email. No further consideration will be given to your application should you not accept the invitation. At this time, we may ask you to provide references, proof of citizenship and proof that you meet the educational requirement associated with the position. This can mean a copy of your diploma, degree and/or official transcripts.

STEP 6.
Candidates who are successful may be notified that they are placed in a partially or fully qualified pool of candidates. If necessary, we will contact you to arrange language testing depending on the linguistic requirements of the position being staffed.

STEP 7.
A hiring manager may contact you about vacancies as they become available.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

On October 6, 2021, the Government of Canada announced details of its plan to require vaccination across the federal public service. As per the new policy on COVID-19 vaccinations for the Core Public Administration including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the Royal Canadian Mounted Police must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online