Client Accommodation Services Advisor

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

HERE’S HOW THE ASSESSMENT PROCES WILL GO

STEP 1- INTRODUCE YOURSELF!
Tell us about yourself! We want to know why you would be the ideal candidate for this position and what you would bring to this role. You can do this by clicking “Apply Online”

We have included questions in the online application, please put some thought into answering these questions, they will help us to better understand your experience.

As part of this process you have been asked to provide us with a cover letter responding to the following question: Please describe the last real property project you lead or strategy you developed. Your response should be in essay format and should include the following information:
• Project description - location and size.
• In what capacity you were involved in the project and define your role and responsibility clearly.
• Identify any strategic advice and making recommendations you may have made.
• Include the biggest challenge you faced on this project and how you solved that challenge.
• The current status of the project.
This letter may be used to assess your ability to communicate effectively and professionally in writing.

STEP 2 – SCREENING THE APPLICATIONS
Your responses to the screening questions will be reviewed to determine if you have the following experience and education. Please make sure that you tell us about your experience and education. We need very specific examples demonstrating how you meet experience and education requirements. This is your chance to let us know why you are the ideal candidate.

STEP 3- INTERVIEW
Based on your resume, you may be invited to an interview. An interview can include a written assessment and oral interview.

Duties

These positions report to the Regional Manager, Accommodation Management.
Accommodation Management is responsible for the provision of office accommodation to other government departments.
The positions are responsible for the following:
o managing a portfolio of clients office space needs;
o developing office accommodation strategies, preparing investment management reports, and presenting business cases for project approval;
o leading multi-disciplinary project teams in the delivery of office space projects
o reporting on project scope, schedule and budget; and
o understanding the future of office and modernization; and
o providing client service

Work environment

𝗪𝗲 𝗮𝗿𝗲 𝗢𝗻𝗲 𝗣𝗦𝗣𝗖!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "As part of this process you have been asked to provide us with a cover letter responding to the following question: Please describe the last real property project you lead or strategy you developed. Your response should be in essay format and should include the following information: • Project description - location and size. • In what capacity you were involved in the project and define your role and responsibility clearly. • Identify any strategic advice and making recommendations you may have made. • Include the biggest challenge you faced on this project and how you solved that challenge. • The current status of the project. This letter may be used to assess your ability to communicate effectively and professionally in writing."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
(For all opportunities)
A secondary school diploma or employer-approved alternative

Degree equivalency

Experience:
(For all opportunities):
• Experience providing strategic advice and making recommendations to clients or management in areas of real property
• Experience working in a financial database, preference for SAP experience or real property financial database experience.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Experience:
For AS04 opportunities:
• *Recent experience working as a project team member actively involved in the planning and implementing of real property projects or strategies
• Experience working with financial budgets
• Experience working on multi-disciplinary teams, working groups or committees

For the purpose of this selection process:
*Recent experience is defined as experience acquired within the last 5 years.

For AS05 opportunities:
• *Recent and **significant experience in the leading, planning and implementing of ***complex real property projects or strategies
• *Recent and **significant experience in managing project financial budgets including financial tracking of budgets, and/or expenditures
• Experience leading multi-disciplinary teams, working groups or committees
• **Significant experience preparing business cases or investment analysis reports.

For the purpose of this selection process:
*Recent experience is defined as experience acquired within the last 5 years.
**Significant is defined as one consecutive year and refers to the breadth and depth of experience normally acquired through direct responsibility to a wide and variety of complex files or projects in the field of work in question.
***Complex is defined as a project with a major risk factor, including but not limited to: challenging clients, high security requirements, high media or stakeholder interest, or senior management involvement.

Knowledge
For AS04 opportunities:
• Knowledge of project management theories

For AS05 opportunities:
• Knowledge of project management theories
• Knowledge of theories and principles of financial planning and investment analysis

Key Leadership Competencies
(For all opportunities)
• Demonstrating Integrity & Respect
• Thinking things through
• Working Effectively with others
• Showing initiative and being action-oriented
• Client Service – level 1

Abilities
(For all opportunities)
• Ability to use excel at an intermediate level
• Ability to communicate effectively and professionally in writing
• Ability to communicate effectively and professionally verbally
• Ability to work with minimal supervision

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
Education:
• Graduation from a recognized university in Business Administration, Economics or some other specialty related to the position

Degree equivalency

Asset Qualifications:
Experience:
• Experience using the Government of Canada real property and financial database (SIGMA)
• Experience providing real property services to Government of Canada departments

Asset Qualifications:
Knowledge:
• Knowledge of procedures to deliver accommodation services

Asset Qualifications:
Abilities:
• Ability to use excel at an advanced level

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Conditions of employment:
• Ability to travel, including overnight
• Possession of a valid driver’s license or mobility to the extent of possession of a valid driver’s license within the limits of Treasury Board policy
• Ability to work overtime
• Enhanced Reliability Status
• All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted through jobs-emplois.gc.ca. Do not fax, email or mail hard copy documents as these will not be accepted. To submit an application online, please click on the button "apply now".

All job applications must be submitted through the Public Service Resourcing System.

Reference checks will be sought.

An interview will be administered.

A written examination will be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Top down or random selection may be applied.

Depth, breath and complexity of experience may be applied.

From this process, your application may be considered for either the AS04 or AS05 based on assessment results.

If found qualified at the AS05 level you will be placed in the AS04 pool.

For current Public Servants, actings, secondments or deployment may be considered.

There is a 180 day waiting period before you can reapply if eliminated from the invento-ry. Your application will not be reconsidered until the waiting period has elapsed.

Please note that in addition to all assessment methods, correspondence and commu-nication in relation to this selection process may also be used to assess certain qualifi-cations.

Competencies may not be reassessed.

Microsoft Excel Testing will be administered.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.