INVENTORY CR-03/CR-04 - Various Administrative Positions

Important messages

✋ WHAT IS AN INVENTORY & HOW CAN I BE SUCCESSFUL? ✋

When you apply to an inventory you are submitting only one job application for the opportunity to be considered for various positions across Immigration, Refugees, and Citizenship Canada (IRCC). You are not applying for one specific position, but to an inventory of applicants to be considered for current and future vacancies. As positions become available, applicants who meet the criteria selected for assessment will be assessed further. The criteria selected for assessment will be based on the needs of the position(s) to be staffed.

Random selection may be used to identify which applicants will be assessed from this inventory. Please note that candidates' overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.

To be successful in this inventory, you must:

① Read the job advertisement in full! Important information on the inventory and our requirements have been provided to help you succeed.
② Only select the work location(s) where you are truly willing to work.
③ Answer the screening and text questions honestly and thoroughly. Be sure to read the provided definitions and/or instructions before responding.
④ Provide the 'when, where and how' for all questions concerning your experience. When did you obtain this experience? Where did you obtain this experience? How did you obtain this experience (concrete examples)? Your résumé may only be used as a source of validation of the information provided.
⑤ Provide accurate contact information in your application.
⑥ Respond within the specified time frame if we contact you to solicit your interest in being considered for an opportunity or for further assessment of your candidacy.

Still have questions? Additional information can be found in the Frequently Asked Questions section under 'Other Information' below.

》How to apply?

① If you think that you meet the qualifications listed below:
● Click "Apply online"
● Upload your resume
● Respond to the screening questions
② For tips on how to apply, check out this video:
🎥 http://www.youtube.com/watch?v=0GW7P3g9hhIl

Work environment

》Why join IRCC?

Come join a team of people who are dedicated to building a stronger and better Canada. Our work helps to reunite families and protect displaced and persecuted people, while attracting top talent from across the globe to contribute to our economy. Whether we are working on temporary entry, permanent residency, citizenship, passports, or the many internal services that enable our work, we are helping to shape the welcoming, diverse, and prosperous country we are today.

What’s in it for you:

👍 Various locations across Canada
👍 Many active diversity, equity and inclusion groups (Anti-Racism Task Force, Pride@IRCC, Indigenous Peoples Circle, Circle for Visible Minorities, IRCC Champions, Persons with Disabilities and more!)
👍 Career Development in the Department
👍 One of Canada’s Best Employers (Forbes 2021)

If you share our vision on a strong Canada, come be a part of the IRCC Team!

Intent of the process

This inventory will be used to establish pools of partially or fully qualified candidates which may be used to staff positions at the CR-03 or CR-04 level or equivalent group and level with various linguistic profiles, various security profiles, various tenures, using various staffing activities across Canada within Immigration, Refugees & Citizenship Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

❃ EDUCATION ❃

A secondary school diploma or the employer-approved alternative*

*The employer-approved alternative to a secondary school diploma is defined as follows :
An acceptable combination of education, training and/or experience.

⚠Note: Candidates will need to provide proof of their education credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

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★THE FOLLOWING EXPERIENCES MAY BE DEEMED AS ESSENTIAL OR ASSET QUALIFICATIONS★

Depending on the position being staffed, the hiring manager may deem one or more of the following experiences to be an essential qualification "must have" or as an asset qualification "nice to have." In cases where a qualification is deemed to be “essential”, only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered. This does not mean that you must meet all of the following qualifications.

⚠In your application, please answer yes only to those that apply.

★ EXPERIENCE ★

1. Experience providing customer service.
2. Experience providing administrative support services.
3. Experience working in a privacy environment.
4. Experience inputting data into a computerized system or database.
5. Experience handling* personal information.
*By handling personal information we mean the protection, use or disclosure.
6. Experience working in the Global Case Management System (GCMS) and/or IRIS.
7. Experience working at the Immigration Refugees and Citizenship Canada (IRCC) Operations Support Center (OSC) in Ottawa or Gatineau.
8. Experience working at the Immigration Refugees and Citizenship Canada (IRCC) Case Processing Center in Ottawa (CPC-O).
9. Experience in digitization and/or the provision of records management support services (filing, classifying, indexing, retrieval, etc.).
10. Experience providing clerical support in the processing of applications that have been submitted for Canadian Citizenship, or Permanent Resident Card or the Centralized Intake Office (CIO) or Sponsorship.
11. Experience working within a production based office environment with high volume as well as established production targets.
12. Experience working in an office environment within a Federal Government organization.
13. Experience working with the SAP/Salary Forecasting Tool (SFT) (or equivalent) financial system.
14. Experience working with the HRG/Shared Travel Services (STS) (or equivalent) travel system.
15. Experience applying the Immigration Refugee Protection Act (IRPA), Citizenship Act, or Canadian Passport Order for the assessment of applications.
16. Experience using Microsoft Word, Microsoft Excel and an email software in a work environment.
17. Experience working at Immigration Refugees and Citizenship Canada (IRCC).
18. Experience working with individual case files.
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OPERATIONAL REQUIREMENTS

Some positions may require one or more of these operational requirements:
•Availability, willingness and ability to travel, as required.
•Availability, willingness and ability to work overtime as required including weekends.
•Availability, willingness and ability to work shift work.
•Availability, willingness and ability to work in a 24/7 environment.
•Availability, willingness and ability to work a variable schedule, between 8 a.m. to 4 p.m., 4 p.m. to 12 a.m. and 12 a.m. to 8 a.m., from Monday to Friday, Sunday to Thursday and/or Tuesday to Saturday.

Other operational requirements may apply, depending on the position being staffed.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential, English or French Essential, Bilingual – Imperative (BBB/BBB, CBB/CBB, BBC/BBC, CBC/CBC, CCC/CCC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

❃ COMPETENCIES ❃

•Focus on Quality and Details
•Written Communication Skills
•Values and Ethics

❃ ABILITY ❃

•Keyboard Operation

The following may be applied / assessed at a later date (may be needed for the job)

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★THE FOLLOWING COMPETENCIES MAY BE DEEMED AS ESSENTIAL OR ASSET QUALIFICATIONS★

Depending on the position being staffed, the hiring manager may deem one or more of the following competencies to be an essential qualification "must have" or as an asset qualification "nice to have." In cases where a qualification is deemed to be “essential”, only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered. This does not mean that you must meet all of the following competencies.

★ COMPETENCIES ★

•Adaptability and Flexibility
•Cooperation and Collaboration
•Initiative
•Results Orientation
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ORGANIZATIONAL NEEDS

IRCC is committed to having a Diverse and Inclusive workforce. As such, Preference may be given to under-represented Employment Equity Groups:
• Indigenous Peoples*
• Persons with disabilities
• Racialized persons**, and
• Women

*referred as Aboriginal peoples in Employment Equity Act
** referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

Information on employment equity

Conditions of employment

•Amendment: One condition of employment removed. See the following link for more information: https://www.canada.ca/en/treasury-board-secretariat/news/2022/06/backgrounder-government-of-canada-suspends-mandatory-vaccination-for-federal-employees.html

Various security and reliability level depending on the position being staffed:
•Reliability Status security clearance
•Secret security clearance

Some positions may also require one or more of these conditions of employment:
•Ability to lift and move boxes with a maximum weight of 12.5 kilograms.
•Availability, willingness and ability to work a variable schedule, between 8 a.m. to 4 p.m., 4 p.m. to 12 a.m. and 12 a.m. to 8 a.m., from Monday to Friday, Sunday to Thursday and/or Tuesday to Saturday.
•Possess and maintain a valid unrestricted driver's license or the mobility normally associated with the possession of a valid driver's license.
•Availability, willingness and ability to work in a 24/7 environment.
•Availability, willingness and ability to work overtime as required including weekends.

Other conditions of employment may apply, depending on the position being staffed.

Other information

⯈DIVERSITY IS OUR STRENGTH⯇

At IRCC we believe that our diversity is our strength! Through our staffing processes we are taking clear action to build a skilled and diverse workforce that reflects the diverse perspectives of Canada’s population that we serve.

If you identify as Indigenous*, Racialized**, Person with a Disability or a Woman please let us know by filling out the self-declaration section in your application.

*referred as Aboriginal peoples in Employment Equity Act
** referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

More information on employment equity can be found here: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

⯈ACCOMMODATION MEASURES⯇

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

⯈VACCINATION⯇

On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

⯈CONFLICT OF INTEREST - REGULATED CANADIAN IMMIGRATION CONSULTANTS (RCICS)⯇

To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from the College of Immigration and Citizenship Consultants. Of note, a “leave of absence” from the College does not meet IRCC’s requirement in the matter.

⯈SELECTION DECISION⯇

The selection decision(s) may be based on one or more of the following criteria:
• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
• Depth, breadth, type of work-specific experience;
• Level/degree of one or more qualifications;
• Other key factors considered by management for the right fit between candidates and the job to be filled out.

⯈VIDCRUITER⯇

We are proud to announce that Immigration, Refugees and Citizenship Canada has partnered with VidCruiter, a specialized third-party service provider, to administer some assessments. Please note that you may receive communications from the following email address: . Please check your emails regularly, including your spam folder.

⯈⯑FREQUENTLY ASKED QUESTIONS (FAQ)⯑⯇

Q. Can I send my application to the email address provided on the job advertisement?
A. No, all applications must be submitted online through the Public Service Resourcing System (PSRS). Applications submitted by email will not be accepted or considered.

Q. What happens if I experience any technical issues with the GC Jobs website?
A. Should you experience any technical issues with the GC Jobs website, please contact 1-888-780-4444 (toll-free) or 1-800-465-7735 (TTY/TDD).

Q. What happens if I have a disability that prevents me from applying online?
A. Persons with disabilities preventing them from applying online are asked to contact 1-800-645-5605 (toll-free).

Q. What happens if my contact information changes?
A. It is the candidate's responsibility to keep their personal and contact information up to date, as well as any other information relevant to their application. Please ensure that the email address provided is valid, functional at all times and accepts messages from unknown users.

Q. What happens if my application is expired?
A. Your application to this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 14 days before the end of this 90 day period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Q. Why was my application automatically “screened-out“ when I submitted it?
A. In order to be “included in the inventory“ you must meet all the essential qualifications when submitting your application. Should you receive a "screened-out" message immediately after submitting your application, you have likely responded 'No' to a screening question assessing an essential qualification. If you incorrectly responded 'No' to a qualification you do in fact possess, simply retrieve your application and update your response to the screening question.

Q. What does it mean to be “included in inventory“?
A. When submitting your application, your status may be: Results available: included in inventory. This system-generated message that refers only to your application having been successfully submitted to the inventory.

Q. What does it mean when I receive a notification from PSRS stating that I have been screened-out/permanently eliminated from an inventory?
A. CINI - Human Resources Team may remove your name from the PSRS for volume-management purposes and you may receive a notification stating that you have been screened-out.

Your name may be removed permanently from the PSRS for one of the following reasons:
- You have been found qualified and do not need to undergo any of the assessments again.
- You have been exposed to the evaluation tools and have failed to meet the essential qualifications. Therefore, your application will no longer be considered as part of the selection process.

Q. Some advertisements state that random selection may be used to identify which applicants will be assessed during the appointment process. What is random selection?
A. Random selection is a strategy that is sometimes used to manage applicant volume. It identifies a sub-sample of applicants by applying the element of chance at some point during the appointment process, using criteria identified by the hiring organization.

Q. How is this sub-sample of applicants determined?
A. To determine the sub-sample of applicants, the hiring organization identifies the following:
- criteria that candidates must meet; and
- the number of candidates to be selected.

With the assistance of an electronic system that contains information on all applicants, candidates who meet these criteria are identified and the sub-sample is randomly selected from that group. The Public Service Resourcing System - the electronic system used to advertise job opportunities within the Public Service of Canada, and receive and select applications - performs the random selection function.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.