Cyber Security & Infrastructure Operations - Technical Advisor and Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified candidates will be established and will be used to staff similar positions within Shared Services Canada in various locations across Canada. Other government departments may use this staffing process to appoint a candidate to its organization in a similar position.

Positions to be filled: 24

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION - BOTH STREAMS

ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Note :
Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience.

Degree equivalency

EXPERIENCE - BOTH STREAMS

EX1. Experience working as an IT Infrastructure Analyst or occupying a similar position building, operating or providing enterprise-level support for systems in two or more of the following areas of IT :

1. Server Administration
2. Programming/Scripting
3. Directory Services Infrastructure support
4. Identity/Credential and Access Management
5. IT Security Operations
6. Cloud Computing (Azure, AWS, etc.)

EX2. Experience with IT Service Management best practices and standards.

EXPERIENCE – STREAM 1 ONLY – Technical Advisor

EX3. Experience working as an IT Infrastructure Analyst or similar position in two or more of the following technologies :

1. PowerShell
2. Windows Server
3. Active Directory Components such as:
a. Authentication (Kerberos, LDAP Bind and NTLM)
b. Group Policy Objects (GPO)
c. Domain Controller Infrastructure
d. Domain Name System (DNS)
4. Active Directory Federation Service (ADFS)
5. Azure Active Directory Connect (AAD Connect)
6. Microsoft Identity Manager (MIM)/Forefront Identity Manager (FIM)
7. Security Assertion Markup Language (SAML), OAuth 2.0 or OpenID or WS-Federation
8. Privileged Access Management Infrastructure such as SailPoint and/or CyberArk
9. Cloud computing (Azure, AWS, etc.)

EX4. Experience in conducting technical research and analysis in any area of IT (as identified in EX1), and providing written technical advice, including recommendations, to various audiences.

EXPERIENCE - STREAM 2 ONLY - Team Leader

EX5. Experience providing strategic advice to managers and above.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
English Essential

As part of SSC’s Official Languages Strategy, supervisory positions in bilingual regions are designated CBC/CBC.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE - BOTH STREAMS

K1. Knowledge of industry and current trends or best practices that affect the management of IM/IT, Cybersecurity, and the delivery of IM/IT and security services.

K2. Knowledge of Project Management principles and best practices.

COMPETENCIES - BOTH STREAMS

C1. Analytical thinking
C2. Teamwork
C3. Values and Ethics
C4. Client Focus
C5. Communication

COMPETENCIES - STREAM 2 ONLY - Team Leader

C6. Team Leadership

The following may be applied / assessed at a later date (may be needed for the job)

ASSET – OCCUPATIONAL CERTIFICATIONS – BOTH STREAMS (Yes/No answer)

1. ITIL v3 Foundation Certification;
2. CISSP: Certified Information Systems Security Professional;
3. Cloud Certifications;
4. Microsoft Certifications;
5. Certification PMP or Prince
6. CCNA

ASSET – EXPERIENCE – BOTH STREAMS (Yes/No answer)

Various assets experiences may be deemed as essential criteria at time of appointment depending on the position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

1. Experience in the design, implementation, and testing of an enterprise solution.
2. Experience supporting security services such as Firewalls, Intrusion Detection, Security. Information and Event Management (SIEM), Anti-Virus, Anti-Malware, Data Loss prevention, Network Security, Vulnerability Assessment and Directory Services, or other related Cyber/IT security services.
3. Experience in scripting and/or tasks automation.
4. Experience in developing security key performance indicators and reporting dashboards.
5. Experience in working with Canadian Government IT Security related standards and policies such as: Management of Information Technology Security (MITS) Standards, IT Security Risk Management: A Lifecycle Approach (ITSG-33) etc.
6. Experience in change management for IT infrastructure including assessing impacts (cost, security) of proposed changes.
7. Experience in quality assurance processes associated with production environments.
8. Experience in cloud-based service delivery and working with Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and/or Software as a Service (SaaS).
9. Experience configuring and administering Open Authentication (OATH).
10. Experience‎ configuring and administering Azure Active Directory (Azure AD) or Amazon Web Services (AWS) authentication services.
11. Experience with Forefront Identity Manager or Microsoft Identity Manager.
12. Experience configuring and administering networking and/or security products.
13. Experience configuring and administering Windows Server environment.
14. Experience configuring and administering Linux Server environment.
15. Experience configuring and administering: SAML, OAuth 2.0, or OpenID.
16. Experience implementing Cloud based authentication solutions.
17. Experience implementing management and monitoring tools.
18. Experience in working with micro-services container architectures (i.e., Docker, Kubernetes).
19. Experience with DevOps.
20. Experience with Agile methodology and Scrum processes.
21. Experience configuring and administering Multi-Factor Authentication solutions.
22. Experience in preparing reports, briefings, training and awareness presentations, graphics and diagrams for various audiences.
23. Experience in drafting and presenting clear and concise technical reports to senior management.
24. Experience drafting Standard Operating Procedures (SOPs), technical documents, instruction manuals, policies or documents pertaining to Cybersecurity.
25. Experience as an active directory account administrator.
26. Experience with database administration.
27. Experience with Novell based technologies.
28. Experience with IT vulnerability management including performing vulnerability assessments and providing advice and guidance regarding vulnerability remediation.
29. Experience in conducting IT Security compliance assessments and audits.
30. Experience conducting security control tailoring for IT systems.
31. Experience leading IT Security Projects.
32. Experience supervising and/or leading a team of technical specialist.
33. Experience in Change Management.
34. Experience in Incident Management.
35. Experience in Problem Management.
36. Experience in Request Fulfillment.
37. Experience in Asset and Configuration Management.
38. Experience with IT Service Management principles and best practices.

ORGANIZATIONAL NEEDS

- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Aboriginal persons, members of visible minorities, persons with disabilities and/or women.

- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS - BOTH STREAMS

- Ability and willingness to work overtime as required
- Ability and willingness to travel
- Ability and willingness to work 24/7 On-call status
- Ability and willingness to do shift work
- Ability and willingness to work flexible hours
- Ability and willingness to work on site in restricted area.
- Virtual work may be available for some positions.

Note: The operational requirements may vary by the position being staffed.

Conditions of employment

Various security requirements:

- Reliability security clearance
- Secret security clearance
- Top-Secret security clearance

Vaccination requirements:

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

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WHEN YOU APPLY:

▻ You must meet all essential qualifications in order to be appointed to the position.
▻ Other qualifications may be a deciding factor in choosing the person to be appointed.
▻ Some essential and other qualifications will be assessed through your application.

📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).

📢 Résumés will only be used as a secondary source to validate the merit criteria.

The main steps in this process are as follows:

1- Submission of your application.
2- Preselection of candidates based on essential experiences.
3- Invitation to a virtual interview (you will need to present your proof of education).
4- Qualified candidates will be notified if their application has been successful.
5- When considered for appointment, references may be sought.
6- If the position to be filled requires bilingualism, the applicant will be required to submit valid Second Language Assessment results (issued by the PSC) or be evaluated at the request of the manager.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.