Medical Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Treasury Board Policy on COVID-19 Vaccination requires, as a condition of employment, that all employees of the core public service be fully vaccinated unless accommodated based on a certified medical contraindication, religion, or other prohibited grounds of discrimination under the Canadian Human Rights Act. If you are the successful candidate, we will require you, in accordance with this Policy, to fill out a vaccine attestation form before an offer of employment is extended.

HOW TO APPLY:
You will be required to demonstrate how you meet the education and each of the experience criteria listed in the essential qualifications and any of the applicable asset qualifications on the Statement of Merit Criteria, for the initial screening, by answering the online screening questions. Please be sure to include substantiating details that clearly outline the breadth of experience as well as relevant timelines.
Failure to clearly demonstrate how you meet the screening criteria (Education, Experience, Essential and Asset (if applicable) may result in the rejection of your application. Candidates will not be solicited for incomplete or missing information.

Duties

- Provides administrative support for the assessment renewal medical examination reports for pilots and Air Traffic Controllers (ATC's).
- Prepares, triages and performs data entry on files for review of renewal medical examination reports for pilots and ATC's.
- To provide accurate information to external clients effectively and professionally. Answer and redirect calls, when necessary, to proper individuals and/or branches. Corresponding with pilots/ATCs both orally, electronically and written.
- Communicates with and/or responds to Supervisor, Civil Aviation Medical Examiners (CAMEs)'s, Pilots, ATC's and the general public on policies and procedures.
- Data entry of incoming faxes, ensuring incoming medical paperwork placed on files for review.

Intent of the process

The results of this process will initially be used to staff one English essential position on an term basis.

A partially or fully assessed pool of candidates may also be created to be used to staff positions with various tenures and linguistic profiles (English essential, bilingual imperative BBB/BBB and CBC/CBC), as required at future dates within Transport Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
ED: A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience
EX1: Experience in providing clerical support.
EX2: Experience inputting and updating information databases.
EX3: Experience in providing client service delivery by telephone and electronically.
EX4: Experience in managing and maintaining electronic and manual documentation for tracking and filing systems.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Experience
AEX1: Experience working in the Federal Government.
AEX2: Experience working in a medical environment such as a doctor’s office, hospital, medical clinic or a medical research institute.
AEX3: Experience in providing administrative support services in Information Management.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities
A1: Ability to communicate effectively verbally.
A2: Ability to communicate effectively in writing.
A3: Ability to set priorities in a fast-paced, high volume work environment.

Personal Suitability
PS1: Initiative
PS2 : Effective interpersonal relationships
PS3 : Dependability
PS4 : Attention to detail
PS5 : Client Service
PS6: Judgement

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.