TECHNICAL ADVISOR / TEAM LEADER

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

The working environment will be hybrid. Work from a remote location may be possible depending on the position to be staffed and following approval by the manager.

Intent of the process

The immediate need is to staff two (2) positions at Indigenous Services Canada in the National Capital Region. Other opportunities across Canada may be added. The intention is to create a CS-03 qualified pool. All applicants will be assessed regardless of their tenure. There is no preference for deployments of internal employees.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION—BOTH STREAMS:

• Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed

Notes:

1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is the recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be reassessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE—BOTH STREAMS:

• Significant* and recent** experience in performing a combination of two or more of the following functions for Infrastructure and Operations services in a complex IM/IT environment***:

- Planning and designing (i.e., gathering and analyzing business requirements, and translating them into technical requirements; developing work estimates and development schedules; contributing to the development of high-level and detailed designs)

- Building and deploying (i.e., installing, configuring, integrating, testing and troubleshooting solutions or services; onboarding clients)

- Operating and maintaining (i.e., fulfilling service requests; planning and implementing changes to services; prioritizing, categorizing, investigating, tracking and resolving incidents)

• Experience in establishing and maintaining relationships with internal and external stakeholders in the area of IM/IT.

• Experience in providing advice or recommendations to management, stakeholders, project teams or technical staff regarding the design, procurement, implementation, or operation of IM/IT Infrastructure and Operations services.

DEFINITION:

* Significant experience is defined as an experience normally associated with the performance of those duties on a regular basis for a period of two (2) or more years.

** Recent experience refers to experience acquired within the last five (5) years.

*** Complex IM/IT environment means geographically dispersed OR comprises a mixture of on-premises and cloud-based infrastructure OR provides a multi-tiered architecture environment serving multiple business clients/partners requirement.

EXPERIENCE — STREAM 2 ONLY—Team Leader:

• Experience supervising a team of IT professionals in the delivery of IM/IT solutions, including the planning, coordination and review of the work performed by employees.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION (Asset)—BOTH STREAMS

• Bachelor’s degree from a recognized post-secondary institution in computer science, information technology, information management or other specialty relevant to the position to be staffed.

Degree equivalency

OCCUPATIONAL CERTIFICATIONS (Asset)—BOTH STREAMS

• ITIL: Information Technology Infrastructure Library Certification

• CISSP: Certified Information Systems Security Professional

• Cloud Certifications

• Microsoft Certifications

• Project Management Profession (PMP) designation or PRINCE2 Practitioner

• CCNA

• OpenText certifications

EXPERIENCE (Asset)—BOTH STREAMS

• Experience in implementing and/or configuring and/or managing related to cloud operations, DevOps, task automation and processes or network security in a cloud environment (MS Azure, Oracle Cloud, AWS)

• Experience in providing strategic advice in a cloud environment (MS Azure, Oracle Cloud, AWS)

• Experience in implementing and/or configuring and/or managing one or more of the following functions related to DevOPs and IT security processes in a geographically dispersed environment such as:
o Patch management software
o Windows Imaging
o Software License Management (Microsoft) & License Verification
o Active Directory Management, Group Policy Object Management, DFS Management
o Asset Management Reporting
o Software Packaging, Distribution and Reporting
o The use of IT service management tools, principles and processes

• Experience in technical writing/documentation

• Experience in Desktop Management

• Experience in managing, researching, deploying or supporting Audio-Visual and Videoconferencing equipment and services in boardrooms or other strategic locations.

• Experience delivering IM/IT services for regions in Canada's North

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

KNOWLEDGE—BOTH STREAMS

• Knowledge of current trends and best practices, as well as issues and challenges facing the public and the private sector in the fields of IM and IT.

ABILITIES—BOTH STREAMS

• Ability to plan, organize and prioritize tasks

• Ability to work in a team

• Ability to communicate effectively orally

• Ability to communicate effectively in writing

ABILITIES — STREAM 2 ONLY—Team Leader

• Ability to manage a team

PERSONAL SUITABILITY—BOTH STREAMS

• Client-orientation

• Action-oriented

• Reliability

• Judgment

• Integrity and respect

The following may be applied / assessed at a later date (may be needed for the job)

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS—BOTH STREAMS

• Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment goal, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: indigenous, persons with disabilities, visible minorities, women.

OPERATIONAL REQUIREMENTS—BOTH STREAMS

• Ability and willingness to work overtime as required.

• Ability and willingness to do shift work.

• Ability and willingness to work flexible hours (evenings and weekends).

• Ability and willingness to travel.

• Ability and willingness to work 24/7 On-call status.

• Ability and willingness to work virtually

Conditions of employment

CONDITION(S) OF EMPLOYMENT—BOTH STREAMS

Various security requirements:

• Reliability Status security clearance

• Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

APPLICATION & CORRESPONDENCE INFORMATION

Persons are entitled to participate in the appointment process in the official language(s) of their choice. Applicants are asked to indicate their preferred official language(s) in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

ASSESSMENT INFORMATION

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Management may choose to invoke an asset(s) at any point of the process. Candidates are strongly encouraged to indicate if they meet any of the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at any stage of the staffing process.

Various assessment tools may be used, such as, standardized tests, interviews, references, board member knowledge, etc.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.