(AS-02/PM-02) Administrative and Program support positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

Individuals who identify with the LGBTQ2+ community and have any questions concerning their potential candidacy in this selection process are encouraged to send an email to the following mailbox: . This mailbox is confidentially managed by a person of the LGBTQ2+ community.

Canada continues to navigate the challenges of the COVID-19 pandemic. As the country’s largest employer, the Government of Canada is committed to playing a leadership role by further protecting the health and safety of public servants and the communities where they live and work across Canada. Vaccination is the most effective tool to reduce the risk of COVID-19 for Canadians and protect the broader public health. As of October 6, 2021, the Government of Canada requires public servants to be fully vaccinated against COVID-19. Accommodation requests will be assessed on a case-by case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

Work environment

Employment and Social Development Canada (ESDC) is one of the largest departments in the Government of Canada, with over 30,000 people from coast to coast. You could work in a forward thinking, transformative service delivery Department that includes Service Canada, and the Labour Program, which continuously strives on innovation and supporting Canadians through #LifesBigMoments. See for yourself on how we have an impact on Canadians:
https://www.canada.ca/en/employment-social-development/programs/results/stories.html

What we can offer you:
• Being one of the largest departments in the Government of Canada, we offer many opportunities to be challenged, to develop and to make an impact!
• We value our employees by creating a healthy work environment and by encouraging work-life balance.

Don’t take our word for it; listen to the testimonials of our employees:
https://www.canada.ca/en/employment-social-development/campaigns/recruitment/career-testimonials.html

Intent of the process

A pool of qualified or partially qualified candidates will be established to staff administrative and program support positions within Employment and Social Development Canada. It could also be used to staff similar positions with various tenures, titles and security requirements within the department.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Competencies:
• Ability to work in a team;
• Thoroughness;
• Adaptability;
• Results-oriented.

The following may be applied / assessed at a later date (may be needed for the job)

Assets:
One or more of the following qualifications may also be considered an essential qualification based on the requirements of the specific position to be filled.

• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to deliver training sessions.
• Experience in applying legislation, procedures or policies.
• Experience gathering, consolidating or analyzing data from various sources.
• Experience in delivering services to clients involving obtaining and providing information that requires explanation or clarification.
• Experience conducting fact-finding interviews and/or investigations.
• Experience collaborating with partners or stakeholders.
• Work experience in a call center environment.
• Experience maintaining an electronic tracking system and filing system.
• Experience providing financial support services in at least one of the following areas: processing invoices, journal vouchers, acquisition card reconciliations, Other Government Department (OGD) payments, verifying travel requests and expenses for management approval.
• Experience providing administrative services in a senior management office environment such as, calendar management, travel arrangements, organizing meetings or events. Experience working with a financial management software such as SAP.
• Experience using software applications for spreadsheets such as Microsoft Excel.
• Experience in a legal services or in a legal environment.
• Experience using a human resources management system in a Human Resources role.
• Experience providing human resources services OR working in a human resources environment.
• Experience with grants and contributions.

Organizational Needs:
Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Some positions may have the following operationnal requirements:
• Willing and able to work overtime on occasion, sometimes on short notice.
• Willing and able to work flexible hours.

Conditions of employment

Reliability Status security clearance

Secret security clearance

• Must be fully vaccinated against COVID-19 as per the Policy on COVID-19 Vaccination for the Core Public Administration.

Some positions may have the following conditions of employment:
• Willing and able to travel.
• Willing and able to work shift work.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

•Random selection may be used to identify which applicants will be assessed in this appointment process.
•When you apply to this selection process, you are not applying for a specific job. As positions become available, applicants may be contacted for an assessment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.