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Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

The Privy Council Office is dedicated to building an inclusive workforce with a diversity of experiences, perspectives and backgrounds that represents Canada now and in the future. In order to achieve this goal, we strongly encourage you to indicate if you belong to one of the designated groups (women, people with disabilities, aboriginal peoples and visible minorities). We are passionate about fostering a workplace where all people feel welcome and can reach their full potential.

☆ HOW TO APPLY?

Please respond to the screening questions by writing one or two paragraphs demonstrating how you meet each of the required experience and ensure that clear and accurate details are provided. You must provide concrete and detailed examples to clearly demonstrate how you meet the EDUCATION and EXPERIENCE requirements listed in the essential qualifications section. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. Your resume will be used as a secondary source of information to validate your experience.

APPLICATIONS THAT DO NOT CLEARLY DEMONSTRATE THAT THE CANDIDATE MEETS THE SCREENING CRITERIA WILL NOT BE GIVEN FURTHER CONSIDERATION.

Work environment

ABOUT THE PRIVY COUNCIL OFFICE

➤The Privy Council Office (PCO) is the hub of non-partisan, public service support to the Prime Minister and Cabinet and its decision-making structures.
➤Led by the Clerk of the Privy Council, PCO helps the Government implement its vision and respond effectively and quickly to issues facing the government and the country.
➤Because it is a small department of less than 1000 employees, you have the chance to work with all sub-delegated managers (including Deputy Ministers) and the opportunity to develop in-depth organizational awareness.

Intent of the process

The Logistics and Special Services Division is looking to fill nine (9) positions in Ottawa, Ontario for an indeterminate tenure. The positions are in-person located in the offices of the Privy Council Office. A pool of partially qualified candidates will be established and could be used to staff similar positions. A top-down approach may be used during each step of the process.

Positions to be filled: 9

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

ED: Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

EX1: Experience in operating analog or digital telephone equipment or consoles such as the “Meridian 1 System”.
EX2: Experience in accepting and transferring calls regularly.
EX3: Experience in records management.
EX4: Experience in a fast-paced client service environment or customer relations role providing information, services, training and support for senior level officials*, or equivalent.

*Senior level officials is defined as director, director general level or above or comparable levels in the private sector.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE

K1: Knowledge of modern telephony equipment.
K2: Knowledge of office productivity tools (Word, Excel, Outlook).

ABILITIES

A1: Ability to work in a fast-paced environment while maintaining a professional decorum.
A2: Ability to work independently, and without direct supervision.
A3: Ability to organize and determine priorities and work in a multi-task environment under pressure and short time frames.
A4: Ability to work in a team.
A5: Ability to communicate orally.
A6: Ability to communicate in writing.

PERSONAL SUITABILITY

PS1: Initiative
PS2: Judgment
PS3: Reliability
PS4: Client Service Orientation
PS5: Professionalism

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE

AED1: Work experience in a political environment.

OPERATIONAL REQUIREMENTS

- Willingness to work overtime (evenings and weekends), at times on short-notice
- Willingness to work a variety of shifts (eg. Morning, Day, Evening, Night, Weekends) depending on operational requirements.
- Willingness to be on call 24/7

Conditions of employment

- Top Secret security clearance

- Ability to work irregular hours on a rotational schedule, and able to work overtime (evenings and weekends), at times on short-notice.
- Ability to work in the office.
- All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice.

Communication for this process will be sent via email or via the Public Service Resourcing System (PSRS). It is the responsibility of the candidate to ensure accurate contact information is provided and updates as required. Candidates who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email).

A top down selection of candidates may be used in the determination of those to be given further consideration in all steps of the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.