Help Prevent Crime & Keep Canadians Safe - Through an IM/IT Career in a Digital RCMP!

Update: Closing date has been extended to December 10, 2021.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

What makes inventories different from other job advertisements? You only need to apply once, but can be considered for different job opportunities. Don’t worry, even if your application is not selected for one job, your application remains in the inventory and can be selected again for the entire duration that the inventory remains open.

This inventory process will be used to fill current and future vacancies.

During the application process you will be asked a series of questions to allow you to demonstrate your qualifications, some of the questions will be either a yes or no.

***FOR THIS PROCESS/INVENTORY***

Please ensure that your work experience is clearly detailed in your résumé and that you provide the following information:

1) Name of the department or organization;
2) Title of the position, level and duration;
3) Concrete and detailed examples demonstrating how you meet the essential.

Contact information for three (3) references: Your current and previous supervisor and one (1) colleague/client.

You must submit a completed application, consisting of screening questions and your résumé.

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***
All job applications must therefore be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Work environment

Your career with the Royal Canadian Mounted Police, Canada’s national police service, will have an impact on the country through preventing crime, enforcing the law, and keeping Canadians and communities safe. As a digital leader, you will be working in a multi-disciplinary and diverse environment within our RCMP Information Management & Information Technology (IM/IT) Program. We provide a positive, healthy, and supportive space for all employees; through regular forums at Town Halls, free access to fitness facilities, celebration of: Pride Month, Mental Health Awareness, Indigenous events, and more.

The IM/IT Program is engaged in developing and supporting key technologies that will:
- Protect citizens from cyber fraud;
- Disrupt serious and organized crime nationally;
- Support Canada in hosting national events;
- Coordinate investigations for missing people;
- Improve the efficiencies of our forensics program;
- Pursue online predators who exploit children;
- Disrupt organized crime and human trafficking.

There are a broad range of IT positions within the RCMP with varying roles. Examples include: help desk support, application development of policing tools, IT security, radio communication infrastructure, and IT architecture. The RCMP IM/IT Program is responsible for providing the IT tools, services, and solutions for the law enforcement community to fight crime across Canada and internationally. Our employees actively contribute toward supporting police operations and reducing criminality across the country. As a technology leader, you will be supporting our current technology capabilities while championing new digital solutions that improve policing operations.

Join us now to see where your career will take you!

Intent of the process

A pool of partially qualified candidates will be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances. Depending on the position being staffed, additional qualifications may be required by the hiring manager. Applicants will be provided with the opportunity to submit information relevant to any additional qualifications that may be applied.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Note: Given the pandemic situation, RCMP, as most organizations are able to benefit from working remotely at this time. However, employees might be required to physically go in the office as some positions are essential and operational.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Definitions:
* Recent is defined as experience gained within the last five (5) years and may be gained from prior or current employment, education, or volunteering.
** Significant is defined as the experience that would normally be obtained in three (3) years by performing the full range of activities noted.

TECHNICAL ADVISOR and TEAM LEADER positions

E1 - Recent* and significant** experience analyzing IT business/client/technical requirements, providing advice, options or recommendations to stakeholders or management.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various language profiles (English essential, Bilingual Imperative (BBB/BBB, CBC/CBC)

Information on language requirements

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TEAM LEADER position only

E2 - Recent* and significant **experience leading or coordinating teams related to IM/IT services or projects.

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TECHNICAL ADVISOR and TEAM LEADER positions

E3 - RECENT* AND SIGNIFICANT** EXPERIENCE IN ONE OR MORE OF THE FOLLOWING FIELDS:

STREAM 1 - TECHNOLOGY SERVICES
- Application Web Infrastructure Services (Middleware: Web Servers, Location Servers, Application Servers) - maintaining and supporting middleware technologies for application and Web platforms such as SharePoint and Apache;
- Central Help Desk (Help Desk, LAN Administrator) – Supervision of level one technical support teams related to IT software, hardware, or connectivity issues by phone and email for RCMP employees. Development and maintenance of Standard Operation Procedures (SOPs) related to application support. Develop support metrics to provide strategic advice and guidance to CHD management for support of new services and applications;
- Cloud Platform Services (O365, SharePoint, Dynamics, PowerApps) – maintains and supports platform services in the cloud;
- Cloud Operations – Service Developer - Cloud administration, automation and integration to provide and maintain cloud infrastructure;
- User Computing Device / Lan Administrator (User hardware/ software: workstations, laptops, mobile devices, peripherals) - imaging, configuring and Integrating devices including peripherals;
- IT Service Management (ITSM)– performs operational and analysis related activities for IT Service Management functions including but not limited to Incident, Problem, Configuration, Knowledge and Change Management for IM/IT service owners and business clients using ITIL and DevOps frameworks. Support for IT Service process improvement activities, report generation, process development and improvements, process data analysis, metrics and communication.

STREAM 2 - SOFTWARE SOLUTION DEVELOPMENT
- Custom Solutions – Developing custom solutions using programming languages such as .Net, Java, Python, COBOL, ABAP, etc.;
- Integration, Maintenance and Support of Commercial of the Shelf (COTS) Solutions – Developing solutions in a DevSecOps environment using software tools such as GitLab, GitHub, Git, Jenkins, Jira etc.;
- Customer Relationship Management (CRM) - Developing solutions using CRM products such as MS Dynamics, SalesForce, etc.;
- Enterprise Resource Planning (ERP) - Developing solutions using ERP software such as SAP, PeopleSoft, ABAP, etc.;
- Microsoft Power Platform – Developing solutions using PowerApps, Power Portals, Power Automate and PowerBI;
- Cloud Solutions – Developing Cloud Solutions using SaaS (Dynamics CRM, MS Power Platform suite, SAP, etc.);
- Quality Control – Performing software testing and Quality Assurance for IT Solutions.

STREAM 3 - DATA ENGINEERING / DATA ARCHITECTURE
- Big Data Management - Working in the capacity planning, development, testing, installation, and upgrades of the IBM InfoSphere, Microfocus IDOL and SAP Hana toolsets to manage large repositories of data;
- Data Architecture – A good understanding of an array of technologies, including cloud and its associated service models, to provide central guidance on the structure of an organization’s data assets while ensuring the data is accessible, useful and secure;
- Artificial Intelligence and Internet of Things: A good understanding of machine learning (deep learning, supervised, and unsupervised learning) including experience with Python, Java, R, Apache Spark, Hadoop, etc.;
- Data Analytics - Assemble and decipher insights from structured and unstructured data. Will be working with business intelligence tools (Cognos, Tableau, Power BI, SAS, SAP HANA, etc.) and developing key analytical deliverables for large data sets.

STREAM 4 - DATABASE ADMINISTRATION
- Database Administration (Oracle, DB2, MS-SQL, etc.) - The role may include capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery.

STREAM 5 - IT SECURITY
- IT Security - investigating suspicious activities and potentially malicious activity within the networks and systems;
- Identity and Access Management - creating, distributing, tracking, recovering, auditing and revoking keys for the Public Key Infrastructure Certificate Authority. This group is also responsible for all RCMP PKI infrastructure and services;
- Infrastructure Support - Active Directory & Group Policy design, RedHat Enterprise Linux deployments including patching/provision solutions, Network design including software defined and spine-leaf technology, Network security including firewalls, load-balancers and end point security, Enterprise Storage design and implementation, Virtual Desktop Infrastructure including desktop optimization.

STREAM 6 - RADIO & COMMUNICATION TECHNOLOGY SERVICES
- Point-to-point - radio coverage testing and analysis;
- Land Mobile - Radio technologies, plan, design, implement and support radio systems;
- Wireless - Antennas, filtering, amplifiers, transceivers, etc.;
- Maintenance and support of radio infrastructure;
- Communication Towers – maintenance and installation of associated equipment.

STREAM 7 - ENTERPRISE / BUSINESS ARCHITECTURE
- Business Architecture - recent experience aligning governance structures, business processes, goals and objectives with decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives;
- Enterprise Architecture - recent experience developing IM/IT business strategies, IT processes, architecture models, conducting research, and working in compliance architecture.

In addition, the candidate must have recent experience developing an architecture for one of the following elements:
• Technology;
• Software Delivery;
• Big Data;
• Artificial Intelligence;
• IT Security.

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ABILITIES

TECHNICAL ADVISOR and TEAM LEADER positions
A1 - Ability to communicate effectively in writing.
A2 - Ability to communicate effectively orally.
A3 - Ability to solve problems.
A4 - Ability to work under pressure.
A5 - Ability to negotiate.

TEAM LEADER position only
A6 - Ability to provide direction and advise to employees.

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PERSONAL SUITABILITY

For all positions
PS1 - Judgement.
PS2 - Client service orientation.
PS3 - Adaptability.
PS4 - Leadership.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS

- Willingness and ability to work overtime as required.
- Willingness and ability to work on-call on a rotational basis.
- Willingness and ability to work a flexible schedule during major events.
- Willingness and ability to travel.

Conditions of employment

Reliability and Security:

- Various Levels (RCMP Enhanced Reliability Status, RCMP Secret, RCMP Top Secret)

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

For Central Help Desk (CHD) positions:

- Must be willing and able to work shift work (365/24/7 environment, including holidays and weekends);
- Must be willing to work overtime when required and on short notice.

Vaccination Requirements:

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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ASSESSMENT
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A variety of assessment tools may be used in the assessment of candidates, such as: written test, practical test, situational exercise, oral interview, simulation, presentation, role play, work samples, performance appraisals, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications.

Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.

Selection decisions from the inventory may be determined by applying one or more of the following criteria:
- Matching of the individual's experience or qualifications to the strengths and opportunities within the work team;
- Matching of the individual's experience or qualifications to the specific duties of the position to be staffed;
- Depth, breadth, type of work-specific experience;
- Level/degree of one or more competencies/qualifications.

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WHAT TO EXPECT AFTER YOU APPLY
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As positions become vacant or needs arise you may be contacted by hiring managers. If you are interested in being considered for the opportunity, information will be provided about the qualifications and assessment process at this point in time.

You may not be contacted immediately after submitting your application, but please be assured that your information will be retained for the duration that the inventory is open.

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TRAVEL STATUS OR COST
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Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

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PROOF OF EDUCATION
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You must provide proof of your education credentials.
Candidates with foreign education credentials are required to provide proof of Canadian equivalency.
Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.

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COMMUNICATION
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We thank all those who apply. Acknowledgment of receipt of applications will not be sent. Only those selected for further consideration will be contacted.

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

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OFFICIAL LANGUAGES - BILINGUAL POSITIONS
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Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c) interview.

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DIVERSITY
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The RCMP is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

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VACCINATION
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On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.