Manager, Nursing Services Response Centre (NSRC) Triage Team

Update: New closing date: November 14, 2021

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note: The successful candidate who is chosen for the position may be expected to relocate to Winnipeg, Manitoba if not already located in Winnipeg, Manitoba.

INSTRUCTIONS FOR THE SCREENING QUESTIONS:

In addition to your application, you are required to answer screening questions in order to clearly demonstrate with concrete examples how you meet each essential experience qualification. Resumes will only be used as a secondary source to validate the information provided in your answers to the screening questions. Failure to clearly demonstrate how you meet the essential screening criteria will result in the rejection of your application. Candidates will not be solicited for incomplete or missing information.

Please note that responses such as “See CV” or “Refer to résumé” are unacceptable responses to any of the questions. Failure to provide sufficient information will result in the rejection of your application.

The responses to the screening questions MAY be used to assess the ability to communicate effectively in writing.

Asset qualifications MAY be used for screening or when selecting candidates for appointment, therefore, if you meet the Asset qualifications listed below, please be sure to clearly demonstrate this in your application.

Work environment

Indigenous Services Canada (ISC) has an interesting and unique mandate by playing a role in supporting services and programs in communities such as health, education, economic development, housing, community infrastructure and social support. In the context of reconciliation, ISC supports Indigenous Peoples (First Nations, Inuit and Métis) in their efforts to improve social well-being and economic prosperity to the benefit of all Canadians.

In the First Nations and Inuit Health Branch (FNIHB) of Indigenous Services Canada, we strive to provide access to quality health services, improve health outcomes, and support greater control of the health system by First Nations and Inuit. By joining our team, you will have opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families, and individuals, with a focus on improving health outcomes and reducing health risks. In addition to your Indigenous Services Canada colleagues, your diverse team will consist of other federal departments, provincial partners, and members of the First Nations and Inuit communities FNIHB supports.

Due to the COVID-19 Pandemic, employees of Indigenous Services Canada are currently working remotely. The department is actively working on a flexible, phased approach for the safe return of employees to their usual workspaces. Therefore, this opportunity may initially be a remote working opportunity.

Intent of the process

Please note the immediate need is to staff a bilingual non-imperative position located in Winnipeg, Manitoba.

The results of this process may be used to staff same or similar positions with various tenures, various security clearance levels, and/or various linguistic profiles within Indigenous Services Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "A covering letter in 500 words (maximum)"

A response to a text question addressing the following:

• • The term Indigenous Cultural Competency includes the awareness, safety, humility and understanding of Indigenous Peoples, and refers to the ability to work effectively with Indigenous Peoples* from different cultural backgrounds, or in settings where several cultures coexist. It includes the ability to communicate, empathize with and understand the culture and behaviors of other Indigenous individuals and groups, and to make appropriate recommendations. Cultural competency can also be demonstrated through collaborative relationship building with underrepresented and/or marginalized populations.
  
  * Ability to work effectively with Indigenous Peoples is defined as the capacity to build and maintain positive working relationships and partnerships with First Nations, Inuit, or Métis, by being conscious of the inherent subtleties when diverse cultures interact demonstrated through consideration of the knowledge and traditions of First Nations, Inuit, or Métis cultures and having knowledge of (the knowing) the dynamics and issues to be considered.
  
  ***************************
  
  Based on the above definition, explain, in 500 words or less (approx.1 ½ pages), what factors are important to understand when working with Indigenous Peoples from different cultural backgrounds and why. Factors can include, but are not limited to, cultural, social and historical factors.
  
  The response to the text question WILL be used to assess the ability to communicate effectively in writing and Indigenous Cultural Competency.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

For additional notes and alternatives pertaining to this group, please refer to the Qualification
Standards website at https://www.canada.ca/en/treasury-board-secretariat/services/staffing/qualification-standards/core.html#as

Degree equivalency

*Recent and significant is defined as the depth and breadth of experience normally acquired over 6 months and acquired within the last 2 years.

Recent and significant experience in developing and supervising a project team.

Recent and significant experience in the delivery and/or immediate support of front-line operations.

Recent and significant experience in developing and maintaining collaborative working relationships with internal and external stakeholders.

Recent and significant experience in resolving and prioritizing cases using effective case management skills.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications

Experience in dealing with the operational challenges related to working in remote and isolated communities.

Experience in working in a “call centre” environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - Non Imperative (BBB/BBB)

Please note: A non-imperative appointment means that the position can be staffed with a person who agrees to become bilingual through language training at government expense.

Information on language requirements

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to manage and set priorities.

Indigenous Cultural Competency

Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Need

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Candidates will be asked to provide original proof of your education credentials.

Candidates with foreign credentials must provide proof of Canadian equivalency.

Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Candidates will be asked to provide proof of Canadian citizenship or permanent residents status.

Candidates must ensure that they are available for any testing or interviews required.

The screening board cannot make assumptions about your experience. It is important that candidates clearly demonstrate to what degree they meet the above experience elements, giving detailed examples for EACH element.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

An interview may be administered.

Reference checks may be sought.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Candidates from outside the public service may be required to pay for travel and relocation costs associated with this selection process.

Please note that most assessments for this process will be done virtually.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.