Support Technician, Infrastructure & Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets). Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Failure to do so will result in the application being rejected from the process.

Intent of the process

A pool of qualified or partially qualified candidates may be established to staff positions as outlined above with various tenures (such as indeterminate or specified period) with various language profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed, OR an *acceptable combination of education and experience.

* The acceptable combination is defined as having a secondary school diploma in addition to a minimum of approximately (2) years of experience in the Information Technology (IT) field.

NOTES:
1. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative for the specific position.

Degree equivalency

Experiences

Experience related to providing on-site or virtual information technology (IT) support services to clients

Recent* experience in installing, configuring, troubleshooting and providing detailed support to hardware and software in a Microsoft Windows 10 network environment.

* Recent experience is defined as experience acquired within the last three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications
Experiences

Experience within a call center environment or within an IT support service environment

Experience using ticket tracking systems

Experience in supporting, installing and troubleshooting smartphone devices (iOS and Android)

Experience using and supporting Cloud technologies

Experience using Microsoft Active Directory

Experience using MECM (Microsoft Endpoint Configuration Manager)

Experience working with Sharepoint

Experience in Cybersecurity

Operational Requirements
Willingness and ability to work overtime as required.
Willingness and ability to work in a virtual environment.
Willingness and ability to travel on occasion

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential & bilingual imperative CBC/CBC

Information on language requirements

Abilities

Ability to provide advice to clients on IT matters;
Ability to prioritize work;
Ability to work in both a virtual and non-virtual team in a fast paced working environment;
Ability to communicate effectively in writing;
Ability to communicate effectively orally.

Personal Suitability

Initiative;
Adaptability;
Client service orientation;
Dependable;
Team Work.

Conditions of employment

Reliability Status security clearance

Secret security clearance

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Must possess a valid driver's license or personal mobility to the degree normally associated with possession of a valid driver's license.

The job requires transporting, lifting and setting down equipment that can weigh up to 20kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users. Should your email address change during this process, it is your responsibility to inform us.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript.

Your application and your answers to the screening questions may be used to assess your ability to communicate effectively in writing.

Persons are entitled to participate in the appointment process in the official language of their choice. Please indicate your preferred official language in your application.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.