Director, IT Solution Engineering and Service Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

At the Public Service Commission of Canada, we foster a healthy, modern, diverse and inclusive workplace. Our efforts to create and maintain an outstanding workplace have been recognized. According to Forbes magazine, we are one of Canada’s Best Employers in 2021. Apply for a job today to join a great team.

As a result of the global pandemic, PSC employees are currently working from home. Should the current telework environment no longer apply, and contingent on the operating model adopted by the PSC, you may be required to report into and work onsite from our Gatineau office. However, as our telework arrangements are evolving, we encourage you to apply.

Intent of the process

The intent of the process is to staff one (1) indeterminate position. A pool of qualified candidates may be established to staff similar positions within the PSC and other government departments.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "Why would you like to join the PSC? (approximately 500 words)"

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3.At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
E1: Experience in providing strategic advice and recommendations to senior executives on complex IM/IT issues, in the form of presentations and briefings
E2: Significant** experience in managing human and financial resources including Employee performance appraisal, Labour relation, HR planning and Staffing
E3: Experience in the management of departmental/organizational level projects with a value of $400,000 or greater.
E4: Recent* and significant** experience planning, developing, managing, engineering and operating an enterprise-wide development environment or a technical infrastructure/network and computing environment
E5: Recent* and significant** experience using modern cloud-based technologies such as transforming and modernizing legacy applications or infrastructure systems.
E6: Experience planning and directing the procurement of goods and services.

*Recent experience is defined as experience acquired in the last five (5) years.
**Significant is defined as depth and breadth of experience normally associated with the performance of those duties for a period of approximately three years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION:
AED1: Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed

AED2: Bachelor's Degree in computer science, information technology, information management or another specialty relevant to the position to be staffed

AED3: Masters in IT, Project Management or MBA

Degree equivalency

ASSET EXPERIENCES:
AE1: Recent* experience managing a team of IT security professionals

AE2: Experience managing the implementation of organizational change initiatives having significant impact on staff and operational procedures.

AE3: Experience in developing informatics and/or digital strategies, plans and policies.

AE4: Experience managing data warehouse and business intelligence related projects

AE5: Experience managing and operating a cloud based network and server environment

AE6: Experience managing a cloud application development team

AE7: Experience managing and operating a DevSecOps team

OPERATIONAL REQUIREMENT:
Willingness and ability to travel
Willingness and ability to work overtime
Willingness and ability to be on stand-by and on call 24/7

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE:
K1: Knowledge of current and emerging trends in the fields of IM and IT
K2: Knowledge of software development automation best practices
K3: Knowledge of cloud computing concept and best practices

COMPETENCIES:
KLC1: Create vision and strategy
KLC2: Mobilize people
KLC3: Uphold Integrity and Respect
KLC4: Collaborate with partners and stakeholders
KLC5: Promote innovation and guide change
KLC6: Achieve results

ABILITIES:
A1: Ability to translate the complexities of IT in a manner that is understood by non-technical stakeholders.
A2: Ability to communicate effectively in writing and orally

Conditions of employment

Secret security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details* of its plans to require vaccination across the federal public service.
As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police,** federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.
*Details on Vaccination Requirements : https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html
**Policy on COVID-19 Vaccination : https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694


Candidates have the right to be assessed in the official language of their choice.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed as essential and asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples, in the textbox provided. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and asset, where applicable, may result in the rejection of your application. Candidates will not be solicited for incomplete or missing information.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Volume management mechanisms may be used.

All the information collected during the selection process, from the time of application until the end of the process, will be used to assess the candidates.

Asset qualification(s) may be applied in this selection process.

Written communication will be assessed via the candidate's job application.

You will be asked to provide three (3) references.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.