Claims Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

FedDev Ontario welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where talented employees with diverse skills are appreciated and supported.

Only applications received through the 'apply online' link from this advertisement will be considered for this process.

ABOUT US
The Federal Economic Development Agency for Southern Ontario (FedDev Ontario) is part of the Innovation, Science and Economic Development portfolio and one of six regional development agencies. FedDev Ontario actively works to advance and diversify the southern Ontario economy through funding opportunities and business services that support innovation and growth in Canada’s most populous region. We make investments that enhance the productivity and scaling-up of firms, strengthen the region’s diverse innovation ecosystem and support inclusive growth and community development.

As Canada's most populous region—home to 12.7 million residents living in 288 communities—southern Ontario is a key contributor to the overall Canadian economy. FedDev Ontario helps create and grow businesses, cultivate partnerships and build strong communities across the region through its programs and services, including Canada Business Ontario, as well as its program delivery partners.

At FedDev Ontario, your ideas are heard and you have the ability to influence overall organizational change. We are a small, nimble organization, with a focus on innovation. The Agency is a unique and stimulating place to work, a place where employees are valued members of the team and are committed to serving Canadians.

Duties

As a Claims Officer, you will be involved in a variety of tasks supporting the Program Services team including, but not limited to:

– Reviewing and analysing claims submitted by applicants to determine the accuracy, eligibility and propriety of costs claimed.
– Liaising with private and public sector applicants and partners to discuss, clarify and resolve anomalies with respect to costs claimed and other related claim issues.
– Producing reports to identify and explain variances between amounts paid by the Crown as a result of audit deletions and adjustments.
– Maintaining accounting records for the reporting of program expenditures and commitments.
– Conducting reviews of active projects to provide timely updates of cash flow forecasts of the project.

Work environment

FedDev Ontario enjoys a vibrant, inclusive and diverse work force, committed to excellence. Our employees are proud to work for an Agency that encourages a culture of ownership, where employees feel engaged, empowered and have a personal stake in the impact of their work. This creates an environment that is committed to learning, innovation and collaboration and sets us apart as a workplace of choice. Working at the Agency also offers a unique opportunity for staff to work directly with recipients and stakeholders to see first-hand the impact that their work has on the ground across southern Ontario.

Since the beginning or the COVID-19 pandemic, our Agency has embraced working remotely. All FedDev Ontario employees are currently working remotely, full time. Following a return to the workplace, it is likely that some form of remote work will continue. We also offer flexible work arrangements such as a compressed workweek. This would need to be discussed with your supervisor and agreed upon jointly.

Intent of the process

A pool may be established as a result of this process and may be used to fill similar positions with various tenures (via Acting, Assignment, Deployment, Indeterminate, Secondment, Specified Period, Casual), language requirements and security profiles within the Federal Economic Development Agency for Southern Ontario.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or employer-approved alternatives (see Note 1).

Note 1: The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
EX1: Intermediate* experience with Microsoft Excel
*Intermediate experience is defined as manipulating data, using formulas, tables, etc.
EX2: Experience performing various financial and accounting duties (e.g., duties related to claims processing, accounts payable or accounts receivable)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB) & English Essential

Information on language requirements

Competencies:
C1: Demonstrating Integrity and Respect
C2: Thinking Things Through
C3: Working Effectively With Others
C4: Showing Initiative and Being Action Oriented

Abilities:
A1: Ability to collect and compile information in an organized manner
A2: Ability to organize and prioritize work
A3: Ability to communicate effectively in writing
A4: Ability to communicate effectively orally*
*Accessibility note: assessment on oral communication will focus on content and clarity of a message and not factors such as speed of delivery, pronunciation, or volume.

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS:

Education:
AED1: Post-secondary education specializing in accounting, finance, or a related field

Degree equivalency

Experience:
AEX1: Experience administering grants and contribution programs
AEX2: Experience verifying reimbursement claims

Organizational Needs:
In order to meet current and future organizational needs, FedDev Ontario’s corporate human resources plan (the FedDev Ontario Employment Equity & Diversity Plan 2018-2021, and the 2020 Diversity & Inclusion Action Plan) has identified the need to recruit members of the following designated employment equity groups: Aboriginal peoples, Persons with disabilities, Members of visible minority groups, and Women.

Operational Requirements:
Willingness and ability to work overtime on short notice as needed.
Willingness and ability to travel within southern Ontario as needed*.
*Note: This requirement will apply once travel is deemed safe by COVID-19 health officials and FedDev Ontario management.

Conditions of employment

Reliability Status security clearance

Fully vaccinated*
*Fully vaccinated means you have received a complete series of a Health Canada-approved COVID-19 vaccine. You will be required to submit your attestation through the Government of Canada Vaccine Attestation Tracking System (GC-VATS).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the selection process in the official language of their choice (English or French). Applicants are asked to indicate their preferred official language in their application.

It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e., Education and Experience Qualifications, both Essential and Assets) by responding to the screening questions in the online application using specific examples and by providing additional detail in their résumé. Answers to the screening questions and candidate résumés will both be used as sources to determine that the Education and Experience Qualifications are met.

Asset qualifications may be taken into consideration when selecting candidates for interviews and/or appointment. Therefore, we ask candidates to identify which of the asset criteria that they meet and provide concrete examples to demonstrate how they meet them.

You must meet all essential qualifications in order to be appointed to a position. You will be contacted by e-mail should you be selected for the next phase of the selection process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Candidates may be assessed using one or more of the following tools: written test, interview and reference check.

Top down and/or random selection may be used during any stage of the selection process.

The Selection Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only), if found necessary, in order to adequately assess the candidates.

Proof of education will be required. Candidates will be asked to provide their proof of education (including degree equivalency, if applicable) at the interview stage.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.