Supervisor / Program Officer/Advisor / Analyst (3 Streams) - Inventory

Update: Amendment: One condition of employment removed. See the following link for more information: https://www.canada.ca/en/treasury-board-secretariat/news/2022/06/backgrounder-government-of-canada-suspends-mandatory-vaccination-for-federal-employees.html

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

》Why join IRCC?

Come join a team of people who are dedicated to building a stronger and better Canada. Our work helps to reunite families and protect displaced and persecuted people, while attracting top talent from across the globe to contribute to our economy. Whether we are working on temporary entry, permanent residency, citizenship, passports, or the many internal services that enable our work, we are helping to shape the welcoming, diverse, and prosperous country we are today.

》How to apply?

① If you think that you meet the qualifications listed below:
● Click Apply online
● Upload your resume
● Respond to the screening questions
② For tips on how to apply, check out this video:
🎥 http://www.youtube.com/watch?v=0GW7P3g9hhIl

Please note that the list of candidates in this selection process is cross-referenced with the list of candidates in selection process 2021-IMC-EA-36642-1 and 2021-IMC-IA-36640 (AA,BB,CC,DD,EE). Candidates will only be assessed under one of these selection processes.

Public Service Employees from other government departments may be asked to provide proof that your home department will release you for secondment or acting appointments prior to assessment.

Random selection* may be used to identify which applicants will be assessed from this inventory. You will find more information about random selection in "Other information"

To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from Immigration Consultants of Canada Regulatory Council (ICCRC). Of note, a “leave of absence” from the Regulatory Council does not meet IRCC’s requirement in the matter.

Intent of the process

This inventory will be used to establish a partially or fully qualified pool of candidates within Immigration, Refugees & Citizenship Canada which may be used to staff positions at the PM-04 level or equivalent with various linguistic profiles, various security profiles, various tenures, using various staffing actions across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

ED1. A secondary school diploma or employer-approved alternative.*

*The employer-approved alternative to a secondary school diploma is an acceptable combination of education, training and/or experience relevant to the position(s) being staffed.

Degree equivalency

EXPERIENCE

STREAM 1: Supervisor
E1. Experience supervising employees. (Examples of relevant responsibilities: assigning work, evaluating performance and employee relations management; approval of leave; career development, etc.).

STREAM 2: Program Officer/Advisor
E2. Experience in the interpretation and application of government policies, regulations or legislation in the delivery of programs to clients.
AND
E3. Experience in making decisions and/or recommendations based on government policy, procedures, regulations or legislation.

STREAM 3: Analyst
E4. Experience in conducting research, analyzing information, developing options and providing
recommendations.

BEHAVIOURAL COMPETENCIES:

C1. Values and Ethics
C2. Initiative

TECHNICAL COMPETENCIES:

C7. Written communication skills

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

THE FOLLOWING QUALIFICATIONS MAY BE DEEMED AS ESSENTIAL OR ASSET QUALIFICATIONS

Depending on the position being staffed, the hiring manager may deem one or more of the following qualifications to be an essential qualification "must have" or as an asset qualification "nice to have." In cases where an asset is deemed to be “essential” only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered. This does not mean that you must meet all of the following qualifications. Please answer yes only to those that apply.

If you have any questions, contact us at the email address listed below.

EDUCATION

AED1. A degree from a recognized post-secondary institution.
AED2. A diploma from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE

AE1. Experience with operational delivery of Citizenship, Immigration, Passport or Settlement or Resettlement Assistance programs in IRCC.
AE2. Experience in making decisions or recommendations in accordance with the Immigration and Refugee Protection Act.
AE3. Experience in making decisions or recommendations in accordance with the Citizenship Act.
AE4. Experience in making decisions or recommendations in accordance with the Canadian Passport Order.
AE5. Experience making decisions or recommendations in accordance with Grants and Contributions program requirements.
AE6. Experience working with the Grants and Contributions System (GCS).
AE7. Experience working with the Global Case Management System (GCMS).
AE8. Experience in extracting, analyzing and summarizing relevant information and data from the Global Case Management System (GCMS) and/or the Grants and Contributions System (GCS) to support performance measurement and business analysis.
AE9. Significant* experience making recommendations or decisions on complex** cases, files or agreements in accordance with federal legislation or programs.
AE10. Experience developing a variety of written documents for management, officers, senior analysts, or for other departments. (Written documents that contain analysis and/or evaluation of facts, including recommendations. Examples include briefing notes, Question Period notes, memoranda, case chronologies, functional guidance, regional directives or program guidance pieces etc.)
AE11. Experience conducting research and analysis related to program policies, program operations or program service delivery.
AE12. Experience in participating in departmental level working groups as the team representative.
AE13. Experience in establishing partnerships and collaborating with internal or external stakeholders (examples include: divisions within your department, community organizations, clients, other departments or private business).
AE14. Significant* experience supervising employees. (Examples of relevant responsibilities: assigning work, evaluating performance and employee relations management; approval of leave; career development, etc.).
AE15. Experience in providing advice and guidance on procedures, policies, regulations or legislation to others in a work related setting.
AE16. Experience working in a call centre environment and/or working in an operational environment dealing with the public (or external clients).
AE17. Experience working at Immigration Refugees and Citizenship Canada.

* Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for at least one (1) year.

**Complex is defined as the presence of at least one of the following characteristics:
- In-depth interpretation of federal laws, policies, regulations, guidelines or programs
- Accountability for decision(s) made that may have a substantial impact on clients or the organization
- Necessitating multiple consultations with various stakeholders

OPERATIONAL REQUIREMENTS

Some positions may require one or more of the following:
OR1. Availability, willingness and ability to work overtime, including weekends, as required.
OR2. Availability, willingness and ability to work shift work, as required (weekend, nights and holidays.)
OR3. Availability, willingness and ability to travel, as required.
OR4. Availability, willingness and ability to work in a 24/7 environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
English or French Essential
Bilingual Imperative (BBB/BBB, BBC/BBC, CBC/CBC, CCC/CCC)

Information on language requirements

BEHAVIOURAL COMPETENCIES:

C3. Effective Interactive Communication (oral)
C4. Cooperation and Collaboration
C5. Adaptability and Flexibility
C6. Judgement/Analytical Thinking

IRCC Behavioural and Technical Competency Dictionary: https://www.canada.ca/en/immigration-refugees-citizenship/corporate/careers/job-opportunities/competency-dictionary.html

The following may be applied / assessed at a later date (may be needed for the job)

COMPETENCIES

Depending on the position being staffed, the hiring manager may deem one or more of the following competencies to be an essential qualification "must have". In cases where an asset is deemed to be “essential” only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered

AC1. Action Management
AC2. Team Leadership
AC3. Decisiveness

ORGANIZATIONAL NEEDS

IRCC is committed to having a Diverse and Inclusive workforce. As such, Preference may be given to under-represented Employment Equity Groups :
• Indigenous Peoples*
• Persons with disabilities, and
• Racialized persons**
• Women
*referred as Aboriginal peoples in Employment Equity Act
** referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

Information on employment equity

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. Security: Reliability security clearance or secret security clearance.

2. Some positions may require one or more of the following:
COE1. Possession of a valid Driver's License OR personal mobility to the degree normally associated with possession of a valid Driver's License within the limits of Treasury Board travel guidelines.

•Amendment: One condition of employment removed. See the following link for more information: https://www.canada.ca/en/treasury-board-secretariat/news/2022/06/backgrounder-government-of-canada-suspends-mandatory-vaccination-for-federal-employees.html

Other information

At IRCC we believe that our diversity is our strength!
Through our staffing processes we are taking clear action to build a skilled and diverse workforce that reflects the diverse perspectives of Canada’s population that we serve.

If you identify as Indigenous*, Racialized**, Person with a Disability or a Woman please let us know by filling out the self-declaration section in your application.
*referred as Aboriginal peoples in Employment Equity Act
** referred as Members of Visible minorities in Employment Equity Act

Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

More information on employment equity can be found here: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

Candidates will be required to acknowledge through their application that they have read and understood IRCC's Confidentiality Agreement in order to be referred for assessment

Only on-line applications received via the Jobs GC site will be accepted. Persons with disabilities preventing them from applying on-line are asked to contact Human Resources at

Values and Ethics, Initiative and Written Communication Skills will be assessed via your application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and to update this information as required throughout the life of this selection process. Candidates should include an email address that accepts email from unknown users (some email systems block these types of email).

Candidates should provide on their application an email address that they can access at any time. Absence from the office will not be accepted as an excuse for missing email communications or deadlines if using a work email address.

Please note that your overall conduct and communications, including e-mail correspondence, throughout the entire process will be used in the assessment of qualifications and competencies.

Candidates must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at https://www.cicic.ca/2/home.canada

The selection decision(s) may be based on one or more of the following criteria:
• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed.
• Depth, breadth, type of work-specific experience.
• Level/degree of one or more competencies/qualifications.

Random Selection Frequently Asked Questions:

1. Some advertisements state that random selection may be used to identify which applicants will be assessed during the appointment process. What is random selection?

Random selection is a strategy that is sometimes used to manage applicant volume. It identifies a sub-sample of applicants by applying the element of chance at some point during the appointment process, using criteria identified by the hiring organization.

2. How is this sub-sample of applicants determined?

To determine the sub-sample of applicants, the hiring organization identifies the following:
- criteria that candidates must meet; and
- the number of candidates to be selected.

With the assistance of an electronic system that contains information on all applicants, candidates who meet these criteria are identified and the sub-sample is randomly selected from that group. The Public Service Resourcing System - the electronic system used to advertise job opportunities within the Public Service of Canada, and receive and select applications - performs the random selection function.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online