Information Technology Support Specialist (IT Technician)

Update: **PLEASE NOTE THAT THE SECTION "CONDITIONS OF EMPLOYMENT" HAS BEEN MODIFIED.**

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question and to ensure the content of your response are supported by your resume. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

When recording your examples be sure to:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Duties

Responsible for installing and maintaining end user I/T equipment in Unclassified, Protected and Classified environments, in direct support of police operations and investigations and for all administrative units of RCMP "D" Division. Equipment includes workstations, laptops, printers, scanners, tablets and other devices. First, second and third levels of HelpDesk support are required on ongoing basis. Some of the work also includes database support, Microsoft SCCM software and packaging, as well as cloning and imaging.

Intent of the process

Intent to fill 3 indeterminate and 4 term positions located in Winnipeg, MB. A qualified pool of candidates may be established and may be used to staff this position or similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 7

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

*Recent experience with support and installation of end-user IT equipment, including computer hardware and software. Experience should be in support of an enterprise networked environment *Recent is defined as within the last 5 years

Experience troubleshooting workstation and printer connectivity issues in an enterprise networked environment

Experience with helpdesk, desk-side or field support for end-user IT equipment

Experience supporting a Microsoft enterprise environment

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Successful completion of a university degree of an acceptable post-secondary educational program in computer science, information systems technology, information management, or another specialty relevant to the position to be staffed.

Degree equivalency

Experience with Imaging/cloning workstations

Experience with ITSM (Information Technology Service Management)

Experience with Novell Infrastructure

Experience with Outlook/Exchange

Experience with AD/SCCM (Active Directory/System Center Configuration Manager)

Experience with Microsoft Server Administration

Experience with Database Administration

Experience with IT-Based Project Management

Experience working in a Canadian Federal Government Agency or Department

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of Information Technology – Infrastructure/Platforms

Knowledge of Information Technology – Security and Application Protection

Ability to analyse and resolve software, hardware, and firmware problems, and to recommend and implement appropriate solutions
Ability to work independently
Ability to set plans and priorities in a demanding and complex environment
Ability to communicate effectively orally
Ability to communicate effectively in writing

Effective Interpersonal Relationships
Flexibility
Planning and Organizing
Problem Solving
Conscientiousness and Reliability
Meeting Client Needs
Teamwork

Conditions of employment

RCMP Top Secret Security Clearance
Must be willing and able to work in confined spaces.
Must be willing and able to travel from worksite for extended periods, and on short notice.
Must be willing and able to work outside of normal core hours, when required and on short notice.
Must have a valid driver’s license.
Must be willing and able to travel via commercial and RCMP transportation, including RCMP aircraft.

Vaccination status attestation: All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.