AMENDED* Various Digital Communications Positions, Web and UX positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Bring your whole self to work! Everyone is welcome!

The Government of Canada is dedicated to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

The Government of Canada is currently recruiting top talent in the digital communications, Web, UX and multimedia fields to fill multiple vacant positions across several departments and agencies.
We need creative, innovative problem solvers. Ideally, you are a craftsperson when designing effective Web communications; can present your ideas well to others; and can analyze design impacts and performance data.

We are looking for interaction and UX designers and user researchers, web developers, content strategists, web writers and publishers, information architects, and digital strategists. We need people who can help us build websites and digital products that are useful, usable and accessible, with a focus on improving user task success with online information and services from the Government of Canada.

Working with colleagues from departments across the GC, you’ll be part of a culture shift in the public service as part of its ongoing digital transformation. You’ll be at the vanguard of an iterative, evidence-based approach to meeting user needs, working in the open and collaborating widely.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications). You may wish to view the following video for helpful tips.

Cracking the Code – Information on how to apply to the Government of Canada.
https://www.youtube.com/watch?v=0GW7P3g9hhI

Information you must provide
1. Submit your résumé.
2. Answer the pre-screening questions, which are part of the online application process.
When answering the pre-screening questions, you must provide concrete and detailed examples that clearly demonstrate when, where, and how you gained the experience needed to meet the level you selected. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. We’ll only use your résumé as a secondary source of information. If you don’t clearly demonstrate you have the required experience and education, we won’t ask for additional information and you may be screened out.

Please note that your ability to communicate effectively in writing and attention to details will be assessed partly through your application.

Duties

Some of the duties you may expect to perform are:
• Advising on and building digital-first content for web and social media
• Integrating qualitative and quantitative data and evidence to identify top tasks for the Government of Canada web presence
• Setting up user research and usability testing projects to analyze top tasks, identifying issues and potential solutions
• Designing, prototyping and implementing improvements or entirely new approaches to web content and digital services
• Participating in the development of Canada.ca - providing a consistent experience for citizens, across the GC’s web presence
• Engaging and influencing stakeholders in leading the government’s shift to digital
• Working on highly sensitive files that require discretion, tact, and attention to detail.

Work environment

Digital communications are central to the Government of Canada (GC)’s work - the GC web presence is its primary touchpoint with citizens and stakeholders, within Canada and around the world. As such, your work can have an outsized impact on citizen service and user trust.

The Government of Canada is like no other organization. Working here, you will get first-hand experience providing information and delivering service to citizens. The GC is comprised of 38 federal departments and agencies, as well as over 50 smaller organizations such as tribunals and commissions that operate at arm’s length from Parliament. But we all work for one team, the Government of Canada.

Communications is a fast-paced environment. Your work will be challenging! You may be one of a team of 2, 10, 50 or 200 and may be required to be available to support at a moment’s notice or work stand-by on a rotating basis with other team members to ensure somebody is always available after hours and on weekends.

Intent of the process

When you apply to this selection process, you are not applying for a specific position. This process aims at establishing a pool of partially assessed candidates. As positions become available, hiring managers will select candidates that would best meet their needs for further assessment. Positions will have various tenures, language profiles and security levels.

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

ED: A degree from a recognized post-secondary institution.

*Notes:
1. Based on their education, training and/or experience, indeterminate incumbents of positions in the IS classification are deemed to meet the minimum education standard whenever a bachelor’s degree without specialization is called for in a position classified as IS.
2. At the manager’s discretion, an acceptable combination of education, training and/or experience, may serve as an alternative to the minimum education standard.

Degree equivalency

EXPERIENCE

EX-01: Experience developing or designing for digital communications platforms such as social media, websites, web applications or multimedia.
EX-02: Experience supporting the development of digital communications products such as: website content, fact sheets, briefings, infographic, social media posts, presentations, newsletters, videos or supporting trend analysis.
EXP3: Experience providing digital-focus services to clients or partners, stakeholders, the general public or industries, such as coordinating project meetings or translation, contributing to written materials and presentations, analyzing data or treads, or helping with the rollout of products.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

KNOWLEDGE

K1: Knowledge of best practices for digital communications, web development and production, user experience, performance measurement, social media and/or multimedia.

ABILITIES

A1: Ability to work under pressure in a fast-paced environment with multiple tasks.
A2: Ability to synthesize data and information.
A3: Ability to communicate effectively orally.
A4: Ability to communicate effectively in writing.

PERSONAL SUITABILITY

PS1: Adaptability
PS2: Effective Interpersonal Skills
PS3: Respectful
PS4: Initiative
PS5: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

You do not have to possess the asset criteria below. The following criteria are extra information that will help us identify the specific experiences you may have. If you do possess any of the following experience, please reflect it in your résumé.

IMPORTANT: Answering ‘No’ to a question below will not disqualify you.

AEX1: Web development and production
- Web publishing and prototyping
- HTML, CSS, Javascript, JSON, etc.
- Assessing content for web accessibility compliance
- Preparing content for web accessibility compliance
- Working within a content management system
- Building digital assets

AEX2: User Experience (UX)
- Developing information architecture
- Creating interaction design
- Performing or supporting design/user research and/or usability testing
- Web writing
- Knowledgeable of metadata/SEO best practices

AEX3: Performance measurement
- Research, analysis or reporting of web or social media performance data (e.g. analytics, user
feedback, social listening)
- Research, trend and data analysis and reporting
- Developing, measuring and reporting key performance indicators (KPIs)
- Understanding and identifying key trends and visitor patterns as they pertain to marketing campaigns and website traffic
- Web and Social Media monitoring/analytics tools
- Using Visualization tools such as Tableau or Infogram
- Implementing UTM tagging

AEX4: Multimedia
- Using graphic design tools, including the Adobe Creative Suite
- Using videography tools, including Adobe Creative Suite

AEX5: Social media
- Supporting social media strategies/plans
- Developing social media strategies/plans

Conditions of employment

CONDITIONS OF EMPLOYMENT

Various security and reliability levels, depending on the position staffed. You don’t need to have security clearance to apply. The security screening will be performed at the end of the process if you are selected for a position. Security clearance is a condition of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

As part of this process, you can expect to:
• have to provide proof of your education credentials
• write an exam
• take part in an interview (video interviewing may be used)
• have your references checked

Please note that we will not acknowledge receipt of your application. We will only contact the candidates who meet the essential qualifications at the screening stage.

All communications related to this process, including email, may be used to assess your qualifications. We will send all communication through email or the Public Service Resourcing System. Please ensure your email address can receive email from unknown users (some email systems block these types of email) and that you check your junk mail just in case. It’s your responsibility to keep your contact information up-to-date.

You are entitled to participate during the appointment process in the official language of your choice.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the departmental official (contact information below) in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Although most positions are located in the National Capital Region, applicants from all regions across Canada are encouraged to apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.