National Monitoring Centre Junior Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

PLEASE NOTE THAT YOUR RESPONSES TO THE PRE-SCREENING QUESTIONS AND YOUR RESUME WILL EVALUATE YOUR ABILITY TO COMMUNICATE EFFECTIVELY IN WRITING.

It is anticipated that the first batch of candidates from the inventory will be drawn on September 28, 2021

Duties

The role of a Junior Officer in the National Monitoring Centre’s operation is to manage and respond to various Electronic Monitoring (EM) related alerts, engage and interact with community stakeholders, analyze, disseminate and gather information in relation to EM alerts and offenders involved; and edit, write and distribute to stakeholders database entries in relation to EM alerts received.

Work environment

The National Monitoring Centre (NMC) is a 24/7 operations centre with a mandate of managing afterhours emergencies and security incidents in the community involving federal offenders on conditional release and reporting various security incidents in our federal institution. In order to achieve this mandate the NMC manages multiple programs including the Electronic Monitoring (EM) Program, which uses a device attached to an offender’s ankle to monitor their movements.

Intent of the process

A pool of partially or fully assessed candidates resulting from this Inventory may be used to staff future positions within the National Monitoring Centre.

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
EED1: A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
EEX1: Experience providing client service.
EEX2: Experience working in an environment with high pressure and high volume.
EEX3: Experience using word processing, spreadsheet and electronic mail software, such as Microsoft Word, Excel and Outlook.
EEX4: Experience providing information or recommendations to supervisors and/or managers.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION:
AED1: Graduation with a diploma from a recognized post-secondary institution in a field relevant to the work to be performed such as: criminology, sociology, psychology, law, policing.

Degree equivalency

EXPERIENCE:
AEX1: Experience collecting, analyzing and disseminating information.
AEX2: Experience in preparing reports based on phone conversations.
AEX3: Experience working in an operational environment in the field of security.
AEX4: Experience working in a Monitoring or Call Centre, Distress Line, Crisis Centre or Help line.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES AND SKILLS
EA1: Ability to analyze, prioritize and problem-solve.
EA2: Ability to manage time effectively and work under pressure.
EA3: Ability to communicate effectively orally.
EA4: Ability to communicate effectively in writing.
EA5: Ability to type 40 words per minute with 80% accuracy.

PERSONAL SUITABILITY
EPS1: Demonstrating integrity and respect.
EPS2: Thinking things through.
EPS3: Working effectively with others.
EPS4: Showing initiative and being action-oriented.

Conditions of employment

Willingness and ability to work overtime.
Willingness and ability to work shifts.
Dealing with unsettling information or files.

(NOTE: Shift work is defined as operations covering a 24/7 period, every day of the year. It includes weekends, evenings, overnights and statutory holidays).

Enhanced Reliability

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

You must be able to provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.