Team Leader

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Assessment accommodation

At the Public Service Commission of Canada, we foster a healthy, modern, diverse and inclusive workplace. Our efforts to create and maintain an outstanding workplace have been recognized. According to Forbes magazine, we are one of Canada’s Best Employers in 2021. Apply for a job today to join a great team.

Within the Public Service Commission of Canada’s Information Technology Services Directorate (ITSD), the accountability for Information Technology and Information Management falls under the leadership of competent and motivated CS professionals. The directorate is responsible for functions ranging from Service Desk, Desktop Engineering Services, COTS software, Infrastructure & Operations, Database, Quality Assurance, Asset Management and more.

Our team is looking for experienced, competent and driven Team Leaders. Your role would be to hire, mentor and develop your team members while helping the PSC deliver service line support on business and IT-led projects, and balancing the day-to-day operational needs of the department.

This process is comprised of the following three (3) streams:
Stream 1: Quality Assurance (QA)
Stream 2: Cloud
Stream 3: Service Desk

Intent of the process

The intent of this process is to staff three (3) Team Leader positions indeterminately.

A pool of qualified candidates may be established and may be used to staff similar positions on an indeterminate or term basis with various linguistic profiles and/or security requirements within the public service.

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

REQUIRED FOR ALL STREAMS:
ED1. Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

REQUIRED FOR ALL STREAMS:
EX1: Experience in providing advice and recommendations on complex IT issues to management
EX2: Significant** experience in developing and implementing IM/IT processes or procedures
EX3: Experience with the human resource management of a team which includes setting performance objectives, and managing and evaluating work performance
EX4: Recent* and significant** experience in participating and contributing on IM/IT multidisciplinary project teams
EX5: Experience in leading staffing processes related to IM or IT positions

*Recent experience is defined as experience acquired in the last five (5) years.

**Significant is defined as depth and breadth of experience normally associated with the performance of those duties for a period of approximately three years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

REQUIRED FOR STREAM 1 (Quality Assurance) ONLY:
EX6: Recent* and significant** experience in quality assurance with regards to testing custom software and web applications
EX7: Recent* and significant** experience with testing automation tools

REQUIRED FOR STREAM 2 (Cloud) ONLY:
EX8: Recent* experience in migrating or operating workloads in the cloud
EX9: Recent* experience conducting feasibility studies to facilitate the development, maintenance, and renewal of Cloud infrastructure components

REQUIRED FOR STREAM 3 (Service Desk) ONLY:
EX10: Experience providing recommendations for end user device hardware procurement (Laptops, Displays, Docking stations, etc.)
EX11: Significant** experience providing technical support to a minimum of 500 end-users in an IT Service Desk environment
EX12: Experience in inventory management of IT end user devices (Laptops, Displays, Docking stations, etc.)

REQUIRED FOR ALL STREAMS:
K1: Knowledge of project management principles and best practices
K2: Knowledge of current and emerging trends relating to new information technologies

REQUIRED FOR STREAM 2 (Cloud) ONLY:
K3: Knowledge of Cloud principles and modern industry best practices

REQUIRED FOR STREAM 3 (Service Desk) ONLY:
K4: Knowledge of Windows Active Directory as it relates to creating and maintaining user accounts, user access to file system resources and software deployment

REQUIRED FOR ALL STREAMS:
PS1: Mobilize people: you are a leader who inspires and motivates people
PS2: Innovative thinking: you innovate through analysis and ideas
PS3: Teamwork: you collaborate effectively with your colleagues
PS4: Results orientation: you are focused on achieving results
PS5: Decision-making: you take initiative and are able to work in an environment with low supervision.

REQUIRED FOR ALL STREAMS
A1: Ability to translate the complexities of IT in a manner that is understood by both technical and non-technical stakeholders
A2: Ability to communicate effectively orally
A3: Ability to communicate effectively in writing
A4: Ability to manage human resources

REQUIRED FOR STREAM 1 (Quality assurance) ONLY:
A5: Ability to assess web and/or mobile applications using the Web Content Accessibility Guidelines (WCAG) and the Government of Canada Web Standards

The following may be applied / assessed at a later date (may be needed for the job)

AED1: Graduation with a degree from a recognized post-secondary institution with specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

AEX1: Experience developing and implementing cloud-based solutions (for example: PowerApps, Dynamics, Azure, AWS, Office 365)

AEX2: Experience supporting IT infrastructure in a continuous integration environment

AEX3: Experience in the delivery of information technology services using Information Technology Infrastructure Library (ITIL) best practices

AEX4: Experience supporting infrastructure (virtual servers), networking and/or security appliances.

AEX5: Experience liaising with internal and/or external clients, partners, and service providers to create service requests, obtain information, coordinate and provide input for the delivery of projects

AEX6: Experience installing/configuring/administering Commercial-Off-The-Shelf (COTS) products

AEX7: Experience supporting enterprise infrastructure software, Microsoft Windows Server and/or Linux/Unix platforms

AEX8: Experience in providing service line support in an infrastructure and operational environment

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates have the right to be assessed in the official language of their choice.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed as essential and asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples, in the textbox provided. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and asset, where applicable, may result in the rejection of your application. Candidates will not be solicited for incomplete or missing information.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Volume management mechanisms may be used.

All the information collected during the selection process, from the time of application until the end of the process, will be used to assess the candidates.

Asset qualification(s) may be applied in this selection process.

Written communication will be assessed via the candidate's job application.

You will be asked to provide a minimum of two (2) references.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.