Recalls Officer / Information Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only on-line applications will be accepted. All job applications must be submitted through the Public Service Resourcing System (PSRS).

Preference may be given to candidates at level.

You will be required to demonstrate the Essential Qualifications (Education and Experience) and Asset qualifications (if applicable) for the initial screening by answering online screening questions and on your résumé. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. You must clearly demonstrate when, where, and how the qualification was met through substantiation by concrete examples. Information on your education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the required format may result in your application being rejected from this process.

COMMUNICATION

All information pertaining to the invitation to tests or interviews will be sent by e-mail. Candidates who participate in this selection process must include an electronic e-mail address which accepts e-mails from unknown users (some e-mail systems block this kind of e-mail). THEREFORE, IT IS YOUR RESPONSIBILITY TO VERIFY YOUR E-MAIL AND/OR PSRS ACCOUNT ON A REGULAR BASIS FOR NEW COMMUNICATION REGARDING THIS SELECTION PROCESS.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Duties

Recalls Officers are automotive inspectors designated by the Minister of Transport under section 14 of the Motor Vehicle Safety Act. They are responsible for overseeing recalls of vehicles, tires and child car seats. Key duties include:

• Reviewing recall notices issued by manufacturers, importers and distributors;
• Posting recalls in Transport Canada’s Motor Vehicle Safety Recalls Database;
• Assessing the adequacy of recall repairs and the methods used to contact owners of affected products;
• Verifying compliance with recall requirements, such as recall completion rate reporting;
• Providing information and clarifications to companies about regulatory requirements;
• Answering consumer recall enquiries.

If Recalls Officers believe that a safety recall fails to address public risk or that a company’s recall actions are inadequate, they may recommend harm mitigation measures. They may also recommend enforcement actions if non-compliance with the Act is detected.

Work environment

Join our team and turn your passion for cars into a career doing work that can make a difference for Canadians!

Transport Canada is responsible for developing and overseeing the Government of Canada’s transportation policies and programs so that Canadians can have access to a transportation system that is safe and secure, green and innovative, and efficient. Our department employs a little over 6,000 talented and motivated employees working in several locations across the country. We are an employer that fosters employee well-being, provides a healthy, harassment-free and inclusive workplace, attractive compensation package and flexible work schedules that promote work-life balance. Our values: professional excellence, teamwork, diversity and mutual respect.

We are looking to staff the position of Recalls Officer. Recalls Officers are part of Transport Canada’s Defect Investigations and Recalls Division. This Division is responsible for conducting investigations into alleged or suspected safety-related defects associated with the design, construction or functioning of vehicles, tires or child car seats. This Division is also responsible for overseeing recalls of vehicles, tires or child car seats. We work closely with manufacturers, consumers, dealers, forensic scientists and others.

Transport Canada’s Defect Investigations and Recalls Division is based at the Motor Vehicle Safety Investigation Laboratory in the National Capital Region and, specifically, in the Hull sector of Gatineau, Quebec. The laboratory, a state-of-the-art, best-kept-secret facility, is a stone’s throw from a major highway, 8 km from Parliament Hill and against traffic congestion. Express and regular bus routes stops, including service to and from downtown Ottawa, are within walking distance. Our facility backs onto the Trans-Canada nature trails and bike paths and offers free parking to employees.

You are passionate about cars or other types of vehicles, you will enjoy working on our team, making a real difference to the safety of Canadians on the road!

If you’re motivated and looking for an exciting new opportunity, we invite you to apply!

For more information on Transport Canada’s motor vehicle safety defect investigations and recalls program, please consult the following web pages: www.tc.gc.ca/recalls and https://www.tc.gc.ca/eng/motorvehiclesafety/tptp12957-menu-173.htm.

Intent of the process

The intent of this job opportunity Advertisement is for an indeterminate position GT-04 with a linguistic profile: English essential located in the National Capital Region (NCR) in Gatineau. A pool of partially qualified candidates may be established within Transport Canada and may be used to staff similar positions with various tenures (including indeterminate / term / assignment / secondment/ acting/ deployment) and/or various linguistic requirements (bilingual imperative CBC/CBC; BBB/BBB, and English essential) and/or various security profiles (reliability, secret).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
• ED: A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience
• EX1: Significant (see note 1) experience in the automotive industry or other similar technical fields.

Note 1: “Significant” experience means two or more years of relevant work experience.

• EX2: Experience reviewing and analyzing technical documents/information such as, but not limited to, technical service bulletins, customer satisfaction programs, warranty, field reports, etc.

• EX3: Experience in establishing and maintaining healthy working relationships with internal and external stakeholders (such as industry representatives and colleagues).

• EX4: Experience writing technical reports and business correspondence.

• EX5: Experience with Microsoft Office (Outlook, Word, Excel).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
Education
• AED1: A diploma or degree from a recognized post-secondary institution in mechanical engineering, automotive technology or in a specialization relevant to the position being staffed.

Degree equivalency

Experience
• AEX1: Experience handling consumer complaints.

• AEX2: Experience in project management.

• AEX3: Experience in conducting data analysis and/or trend analysis;

• AEX4: Experience with data analytics software such as Microsoft Power BI or other similar software.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge
• K1: Knowledge of general automotive vehicle system.
• K2: Knowledge of automotive nomenclature, symbols and terminology.
• K3: Knowledge of current automotive safety technologies.

Abilities
• AB1: Ability to communicate effectively orally.
• AB2: Ability to communicate effectively in writing.
• AB3: Ability to effectively summarize complex technical information and write business correspondence.
• AB4: Ability to practice creative thinking in various tasks.

Personal Suitability
• PS1: Effective interpersonal relationships
• PS2: Initiative
• PS3: Judgement
• PS4: Thoroughness
• PS5: Dependability
• PS6: Team player

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge
• AK1: Knowledge of the Motor Vehicle Safety Act and the Records, Notice of Defect, and Reports provisions in the attendant regulations.
• AK2: Principles of data analysis.
• AK3: Knowledge of Microsoft Office Excel advanced formulas and functions.

Personal suitability
• APS1: Enthusiasm and interest in automotive technology

Operational Requirements
• Willingness and ability to work overtime occasionally with reasonable advanced notice.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In support of achieving a diversified workforce, preference may be given to qualified candidates self-identifying as belonging to one of the following Employment Equity groups: aboriginal peoples, members of a visible minority group, persons with disabilities, women.

Reference checks will be sought.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.