Office Assistant/ Senior Customs Operations Clerk/ Business Support Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Intent of the process

Our immediate need is to fill approximately 10 vacancies. A pool of qualified candidates for current and/or future vacancies will be established. This pool may be used to staff specified term (temporary) or indeterminate (permanent) positions within the Canada Border Services Agency in the Atlantic Region.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCE:
• Experience in providing *administrative or clerical support services in a work environment.
• Experience using Microsoft applications such as Word, Excel, and Outlook.

* Administrative or clerical support services is defined as, but not limited to: managing agendas, scheduling and organizing meetings/teleconferences, preparing and collating meeting file folders and background materials, procuring office equipment and supplies, maintaining a filing system, coordinating travel and/or logistics, in a work environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• Bilingual Imperative BBB/BBB

Information on language requirements

EDUCATION:
• Successful completion of two years of secondary school or employer-approved alternatives.

Notes:
- Secondary School refers to High School.
- The PSC Test approved as an alternative to two years of secondary school is the Grammar, Spelling and Punctuation Test (GSPAT–120).
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.
- Equivalencies granted by provincial and/or territorial authorities (e.g. General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted in lieu of a completion of two years of secondary school.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a completion of two years of secondary school.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).

PROOF OF YOUR EDUCATION CREDENTIALS AND, IF APPLICABLE, PROOF OF NAME CHANGE DOCUMENT(S) WILL BE VALIDATED AT A LATER DATE. PLEASE ENSURE YOU HAVE THE ORIGINAL COPY OF THESE DOCUMENTS READILY AVAILABLE AS PROOF OF YOUR EDUCATION CREDENTIALS.

Degree equivalency

ABILITIES & SKILLS:
• Communication (Oral)
• Communication (Written)**
• Ability to plan and prioritize
• Attention to detail

**Will be assessed throughout the appointment process, including the screening questions submitted at the application stage.

PERSONAL SUITABILITY:
• Working effectively with others
• Dependability
• Judgement

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
• Successful completion of a post-secondary program or certificate from a recognized institution.
• Graduation from a Paralegal and/or Legal Secretary program.

Degree equivalency

EXPERIENCE:
• Experience in inputting and extracting financial data using a SAP equivalent financial system.
• Experience in using a budget and/or salary forecasting system.
• Experience responding to inquiries from external vendors regarding issues related to financial transactions.
• Experience in applying processes and procedures regarding hospitality and travel.
• Experience in applying processes and procedures regarding disposal of surplus material (e.g. furniture, vehicle, etc).
• Experience in offering administrative support services in human resources (ex. classification, labour relations, employment equity, official languages, staffing, HR planning, etc.).
• Experience in managing a manager or supervisor’s calendar and email.
• Experience in working with a document repository system.
• Experience working in a law office, court house or similar setting

Selection will be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities.

Information on employment equity

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

LANGUAGE
• Candidates are entitled to participate in the selection process in the official language of their choice.
• To be considered for a Bilingual Imperative BBB/BBB position, you must already have Second Language Evaluation results at the BBB/BBB level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.
• To obtain a copy of SLE results, candidates may make a request at the following website https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html. For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.

TESTING AND INTERVIEWS
• A written test will be administered.
• An Interview will be conducted.
• Reference checks will be sought.

SCREENING AND SELECTION
• Candidates must meet all of the essential qualifications to be appointed to a position.
• Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.
• If you do not fully complete the screening questions as instructed, you will be screened out.
• Only screened in candidates will be contacted for further assessment.
• A candidate may be appointed to the position even though they do not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

APPLICATIONS AND COMMUNICATION
• If you are currently employed with the Federal Public Service, please indicate your current group and level as well as your tenure and the organization you are working for.
• Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for interviews). "IMPORTANT" It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.