Support Technician, Infrastructure/Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You will be required to demonstrate the essential qualifications (i.e. Education and Experience) for the initial screening by answering the online screening questions and on your résumé. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN, WHERE, and HOW the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

Your application will be used to assess the ability to communicate effectively in writing.

Work environment

Presently with the Covid-19 pandemic situation, some Transport Canada staff have been working from home. However, there are positions that require a physical presence in our Transport Canada Centres.

Work situations will be revisited post-pandemic.

Intent of the process

The immediate intent of this process is to fill 1 CS 01 position in Calgary, Alberta on a permanent basis.

Applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level in Winnipeg, Manitoba, Calgary, Alberta, and Edmonton, Alberta. In addition, this process may be used for various tenures (acting, indeterminate and term), security requirements and conditions of employment within Transport Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Completion of a minimum 2 year diploma or degree from an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

Degree equivalency

Experience installing, maintaining, troubleshooting and upgrading hardware and software in a Microsoft environment and for a large organization*.

* "Large Organization” means a multidisciplinary organization usually composed of more than 200 employees.

Experience providing on-site and/or telephone information technology (IT) support services to clients in a formal capacity (e.g., as a member of an IT team providing onsite support; a service centre, etc.).

Experience in providing advice to clients on IT matters.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of hardware and software capabilities.
Knowledge of Local Area Network (LAN) administration.
Knowledge of Windows Operating System Products.

Serving through integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented

Ability to communicate effectively orally.
Ability to communicate effectively through writing.
Ability to manage projects.

The following may be applied / assessed at a later date (may be needed for the job)

Certification in Information Technology Infrastructure Library (ITIL).

Experience using Microsoft's Active Directory.

Experience using call tracking software.

Experience in configuring smartphones.

Experience in using inventory and asset management software.

Experience working in a Thin Client environment using Citrix technology.

Experience using a problem/ticket management system.

OPERATIONAL REQUIREMENTS

Be able and willing to work occasionally outside normal working hours and weekends.

The job requires transporting, lifting and setting down equipment that can weigh up to 20kg.

The job requires working under the following conditions: bending down, being hunched over and stretching below desks to reach the equipment.

Be able and willing to travel within the Prairie and Northern Region as part of your duties.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

COMMUNICATION
Communication with candidates for this process will be via email/PSRS. It is your responsibility to ensure accurate contact information is provided (and updated as required) and accepts email from unknown users (some email systems block these types of email).

Ability to communicate effectively in writing and orally: All written and verbal communication obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates. For instance, e-mails, phone calls, phone messages, screening questions, résumés and/or interview (but not limited to).

Time sensitive correspondence may be transmitted via email and it will be the candidate's responsibility to ensure they check their email regularly. Failure to respond to communications may result in elimination from this process.

ASSESSMENT - GENERAL INFORMATION
Random selection, invoking asset qualifications may be used in conjunction with other volume management strategies that can be applied at any stage in the staffing process.

Reference checks may be sought.

An interview will be administered.

A test may be administered.

Candidates will be required to provide proof of education as part of this selection process.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

REFERENCE CHECKS
Those selected for assessment should be prepared to provide the names and contact information of recent references (recent is defined as within the last 2 years)

References must be available, have an in-depth knowledge of your work/projects, and must be able to answer specific questions pertaining to your experience, achievements and strengths.

References that are not reachable and/or not available are lowering the candidates’ chances to be found fully qualified and be considered for appointment. When providing names of references, it is the candidate’s responsibility to ensure they are available to respond in a timely manner.

AVAILABILITY
The assessment may be administered outside of regular working hours including evenings and weekends. If you are unavailable, you must inform us immediately as each request will be dealt with on a case-by-case basis. Supporting documentation will be required.

RESCHEDULING
Rescheduling will only be dealt with on a case-by-case basis. Supporting documentation will be required at the time of your request to be rescheduled.
Possible reasons for alternate assessment dates:
· Medical reason with doctor's certificate;
· Death in the immediate family;
· Professional obligation (proof required);
· Confirmation of pre-approved travel plans; or
· Religious reasons.

Transport Canada was named one of Canada’s top employers in 2021 by Forbes

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.