A Career Serving Canadians / Wave of Entry-level opportunities*simplified process

Important messages

Is helping others in your DNA? Give yourself the gift of a challenging career and start the post-COVID era by joining the great team at Service Canada. From your home or ours, or in a hybrid formula, hold a stable job that will make a difference in your life and in the lives of a multitude of citizens.

At Service Canada, diversity is our strength. If you are a woman, Indigenous, person with a disability or a visible minority and would like to bring different perspectives and views, complete the Employment Equity (EE) section of your job application to let us know. As part of this process, we are working to meet our commitment to have an inclusive workforce that is representative of the Canadian population we serve.

Are you an Indigenous person or a person with a disability? By March 2022, we aim to hire more than 150 persons from these 2 equity-seeking groups.

If you identify as being part of one of these groups, you do not need to submit your application online. Just send us your CV and high school diploma if you have one, to the following address:

For an Indigenous person:

For a person with a disability:

You will be contacted promptly for further assessment and if you qualify, a position awaits you with us!

We encourage and value the inclusion of all people, including members of the LGBTQ2+ community. We therefore encourage you to apply for this job opportunity if you believe you are qualified.

At Service Canada we are committed to creating an inclusive and barrier-free workplace from the selection process. If you need accommodation at any stage of the evaluation process, please send a message to the address below under Contacts to request it. Information received about accommodation will be treated confidentially.

Duties

What role would you play? Act as a first point of contact or support - in person or by telephone and interact with citizens to inform, review and process requests or conduct investigations. The majority of the positions to be filled are in call centers.

Our programs are recognized and essential to all Canadians in life's big moments: Employment Insurance, the Canada Pension Plan, Old Age Security and Passport.

Work environment

Looking for work-life balance? We are a stimulating organization that offers a healthy and inclusive work environment, flexible working hours and the advantage of telework for the vast majority of positions.

Following the paid training that will be offered to you and the success of your probation period (including the passing of qualification exams for the majority of positions), within a few months our employees benefit from paid vacations, annual leave, social benefits and pension funds!

Intent of the process

The goal of this process is to create a pool of qualified candidates to fill positions within Service Canada in the province of Quebec.

Positions to be filled: 800

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

• High school diploma or
• A combination of education, training and/or experience to be determined by the hiring manager.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• French
• Bilingual (the level may vary depending on the position being offered)
• English (only for Passport, in person, in Gatineau)

Information on language requirements

Competencies:

1. Reasoning
2. Analytical skills
3. Client-service orientation
4. Adaptability
5. Rigor

The following may be applied / assessed at a later date (may be needed for the job)

Organizational needs:

Information on employment equity

Before a job offer is made, we may asses your computer skills.

Operational requirements:

• Some positions being offered, but not all, may involve working overtime as needed, and being able to do so.
• Some positions being offered, but not all, may involve consenting to travel and being able to do so.

Conditions of employment

Canadians trust us with their personal information. We ensure that our employees meet the level of security required for the role they play.

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates have the right to participate in the assessment process in the official language of their choice.

Since we are launching a large-scale process, it is important to note that the selection of candidates will be based on priorities and needs, which will be communicated to you. A random or top-down selection may be used during the process to determine which candidates will be retained at each stage of the evaluation. Priority will be given to the assessment of individuals who have self-identified as Indigenous, have a disability, and/or are available to work in areas of urgent needs.

WHAT CAN YOU EXPECT?

Simple, fast and virtual selection process! Successful applicants will be informed of the rest of the process by email. Online tests will be administered.

References will be taken as part of the security process and may be eliminatory.

It is the responsibility of candidates to ensure that the contact information provided is accurate and updated as required. All communications will be by email: stay tuned! Check your email inbox daily, including junk mail.

During the selection process, your general conduct and communications, including emails, may be used to assess qualifications and skills.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.