Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Work environment

The Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

This process will initially be used to staff one full-time position on an indeterminate (permanent) basis, and create a pool of qualified candidates. The pool of qualified candidates may be used to staff similar positions with various tenures (i.e. permanent or temporary) within the Royal Canadian Mounted Police in Strathmore, Alberta.

Please note this process will only be used to staff positions in Strathmore, Alberta. Applicants are encouraged to apply only if they are willing and able to work in or relocate to Strathmore, Alberta.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Please describe, in one or two paragraphs, what you know about your desired work location (Strathmore, AB) and how you can make a positive contribution to the detachment. Please note: Your response to this question will be used to assess your ability to communicate in writing.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

1 Proof of education will be required prior to appointment.

Degree equivalency

Ex1 - Experience in receiving and responding to enquiries or complaints.
Ex2 - Experience obtained within the last five years in the provision of administrative support services including two of the following: data entry, preparing correspondence, filing, and processing mail.
Ex3 - Experience providing service to internal or external clients / general public, via telephone or in person.
Ex4 - Experience in using computer applications including two of the following: databases, email, spreadsheets, and word processing.

A2 – Effective written communication.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of secondary school education.

Degree equivalency

AEx1 - Experience working in a law enforcement environment.
AEx2 - Experience working with Aboriginal communities.
AEx3 - Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices.

OR1 - Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
OR2 - Willingness and ability to work shift work.
OR3 - Willingness and ability to work overtime, as required.
OR4 - Willingness and ability to obtain and maintain a valid driver’s licence or have personal mobility to the degree normally associated with a driver's licence.
OR5 - Willingness and ability to travel for work and/or training purposes using various modes of transportation.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

A1 – Effective oral communication.
A3 - Ability to work in a stressful environment.
A4 - Ability to prioritize work to meet deadlines.

PS1 - Demonstrating integrity and respect.
PS2 - Working effectively with others.
PS3 - Thinking things through.
PS4 - Showing initiative and being action-oriented.

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge of local area.

Organizational Needs:
Organizational needs may be applied during the initial screening of applications. Applicants are encouraged to self-identify if they belong to the following Employment Equity group: Aboriginal persons.

Aboriginal candidate(s) proposed for appointment or appointed must complete and sign the Affirmation of Aboriginal Affiliation Form as a condition of appointment even if they have already self-declared as an EE member when applying.

Conditions of employment

Reliability Status security clearance - Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.