Various Positions : Enquiries and Social Media

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

When submitting your application, you MUST ANSWER questions regarding the education and experience requirements (both essential and asset qualifications). You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN (month-year to month-year), WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES. Information provided in your answers related to your education and experience must be supported in your resume. Failure to provide the above information in the format required may result in your application being rejected from the process. The information you provide in the questionnaire must be true.

Applicants meeting the initial screening requirements might be contacted for further assessment.

Depending on the requirements of the position or positions being filled, any or all of the asset qualifications, operational requirements, and organizational needs may be considered at any time during this process. These criteria may be a deciding factor in choosing the persons to be appointed. Therefore, it is IMPORTANT that you answer each of the questions related to these requirements.

Only on-line applications received via the jobs.gc.ca site will be accepted in order to take advantage of the many benefits of using the electronic recruitment system.

Due to the prevailing COVID-19 situation, the selected candidate will work remotely from his/her residence location until further notice. When the decision is made for Elections Canada employees to return to the workplace, the successful candidate is expected to work at the traditional workplace located at 30, Victoria Street, in Gatineau with a combination of remote work.

Please take note that MOST positions within Elections Canada are located in Gatineau, Québec while some are located in Ottawa, Ontario.

Work environment

Would you like to contribute to the smooth running of a federal election and experience this great democratic exercise "from the inside"? Are you fluent in English or French and one of the many languages commonly spoken in Canadian families? We need you!

When an election is called, Elections Canada must ensure that more than 27 million eligible Canadian citizens can vote, whether they are in Canada or around the world. Canada is the second largest country in the world, and community linguistic profiles vary greatly from sea to sea to sea.

Serving all Canadians wherever they are requires a special effort and a team that is totally impartial, dedicated and solution-oriented.

In order to serve the entire Canadian electorate, Elections Canada is building a workforce that is representative of the linguistic diversity of the Canadian population. At this time, we are creating an inventory of qualified candidates for various Information and Social Media Agent positions. In this type of role, you would help respond to the questions, comments and concerns of Canadian voters in English, French and sometimes in one of the many languages commonly spoken in Canadian households.

Do you want to be part of something big and important? Read on and apply!

Please note: Due to the current situation with COVID-19, successful candidate will be required to work from home until further notice. When a decision is made regarding the return to work of Elections Canada employees, the successful candidate may be required to perform duties at a National Capital Region office location.

Intent of the process

A pool of fully qualified and/or partially qualified candidates will be established to staff various positions at the same group and level or equivalent with various tenures (permanent, temporary and casual employment) and with various linguistic profiles (Bilingual Imperative BBB/BBB, CBC/CBC, CCC/CCC, English or French essential).

Positions to be filled: 50

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience.

Candidates who already meet both of the following criteria are accepted as meeting the secondary school diploma requirement:
a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the PM classification.

Degree equivalency

EXPERIENCE

- Experience using the Internet to do such things as: retrieving information from the Web by using applications and search tools such as Google, Yahoo or Bing, to research, study or provide services to clients.
- Experience in using Microsoft Word and Excel.
- Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET/EXPERIENCE

- A minimum of six consecutive months of experience working in a call centre environment.
- Experience in using digital media to find information on current events and various topics.

ASSET/OTHER LANGUAGES

For some positions, proficiency in the use of other languages such as: Tagalog, Arabic,
Pundjabi, Urdu, Farsi, Russian, Korean, Mandarin, Cantonese, Indigenous languages (Inuktituk, Cree, Anishinaabemowin (Ojibwe)), and other languages commonly spoken in Canadian households

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Bilingual Imperative – Level BBB/BBB, CBC/CBC, CCC/CCC
- Either English or French Essential

Information on language requirements

ABILITIES

- Ability to communicate orally
- Ability to communicate in writing
- Ability to effectively work under pressure
- Ability to analyze client needs
- Ability to work in a team

PERSONAL SUITABILITY

- Client service excellence
- Attention to detail
- Reliability
- Judgement

The following may be applied / assessed at a later date (may be needed for the job)

ASSET/KNOWLEDGE

- Knowledge of digital media monitoring tools, techniques and principles.

ASSET/ABILITY

- Ability to use digital platforms including Facebook, Twitter, YouTube, Reddit, Instagram and others.

Elections Canada is committed to establishing and maintaining a representative workforce. Qualified candidates who self-identify as members of the Equity-seeking groups (a group of persons who are disadvantaged on the basis of one or more prohibited grounds of discrimination within the meaning of the Canadian Human Rights Act) may be selected for appointment to fill an organizational need.

Operational requirements:

- Willingness and ability to work overtime as and when needed, often and /or on short notice.
- Willingness and ability to work on variable shift work schedules, as and when required.

Conditions of employment

Reliability Status security clearance - Reliablity

Consent to observe strict political impartiality and neutrality for the duration of employment

Willingness and ability to work on variable shift work schedules, as and when required

A working internet connection at home is required to perform the duties of the position

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.