Various Support Technician Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE THAT THE DUTIES FROM STREAM 1 AND STREAM 2 CAN ONLY BE PERFORMED IN THE OTTAWA, ONTARIO REGION. HOWEVER, THE DUTIES FROM STREAM 3 CAN BE PERFORMED VIRTUALLY.

Duties

Stream 1 - NHQ, IT Client Services
Stream 2 - Infrastructure Delivery Services
Stream 3 - Client Computing Integration Services.

Stream 1: Provide client services support at various levels (1 or 2) for software and desktop and computing devices in an enterprise IT environment. The duties of this stream can only be performed in the Ottawa, Ontario region.

Stream 2: Maintain a productive relationship with Shared Services Canada in support of CSC’s infrastructure needs. The duties of this stream can only be performed in the Ottawa, Ontario region.

Stream 3: Provide level 3 support and quality assurance testing of various national level applications. Provide 3rd level support for software and desktop and computing devices.

Work environment

The Correctional Service Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the courts. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.

Our Mission:
The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

IMS' Mission is to provide CSC with the efficient and effective IM/IT services it requires to continually expand our capabilities to delivery improved business value.

Follow us on:
Twitter: https://twitter.com/CSC_SCC_en
CIO Twitter: https://twitter.com/CIO_CSC
Facebook: https://www.facebook.com/CorrectionalServices
Youtube: https://www.youtube.com/user/CSCsccEN

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar positions within Information Management Services Branch of Correctional Service of Canada across Canada with various employment tenures, various security clearance levels and various locations.

Positions to be filled: 7

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

All Streams:

Successful completion of a two (2) year of an acceptable post-secondary educational program in Computer Science, Information Technology, Information Management or another specialty relevant to the position to be staffed; or an acceptable combination of education, training, and/or experience relevant to the position.

Note: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience.

DEGREE EQUIVALENCY

** Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.**

Degree equivalency

EXPERIENCE

Streams 1 and 3:

Recent* experience providing hardware and software technical support to clients in an enterprise IT environment.

Recent* experience in troubleshooting and supporting via telephone, email or in person, Microsoft Windows 10, Microsoft Office 2013 or above, and various Internet browsers.

Recent* experience in troubleshooting and supporting via telephone, email or in person, internet and client/server environments, LAN software, TCP/IP, intranet environments.

Stream 1:

Recent* experience in troubleshooting and supporting via telephone, email or in person, microcomputer system hardware components, smartphones, tablets.

Stream 2:

Recent* experience in developing accessible webpages using WET4 framework with HTML5 using publishing tools such as Dreamweaver.

Recent* experience in maintaining and enhancing Internet/Intranet sites.

Recent* experience applying and validating standards on Web Accessibility rules created by the Treasury Board of Canada Secretariat.

All Streams- Recent* is experience acquired within the last three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

All streams:

Certification relevant to information technology such as: Information Technology Infrastructure Library (ITIL), A+, Networking +, MCSE.

Stream 1:

Certification relevant to Client Support.

All streams:

Experience using an enterprise IT Service Management system such as Axios Assyst; fully documenting incidents and service requests.

Experience working in an environment where initiatives have been guided by Information Technology Infrastructure Library (ITIL).

Streams 1 and 3:

Experience performing identity and access management using Active Directory.

Experience supporting and troubleshooting BlackBerry or Android smartphones in an enterprise environment.

Experience working with scripting languages such as Powershell.

Experience using systems management software such as Microsoft System Center Configuration Manager (SCCM).

Stream 1:

Experience configuring and troubleshooting Public Key Infrastructure (PKI) (MyKey) configurations.

Experience working in a front line user-support capacity i.e. Service Desk/Helpdesk.

Stream 2:

Experience with Web Content Management Systems such as Adobe Experience Manager or SharePoint.

Experience in digital image creation and manipulation.

Experience applying Government of Canada Web Standards on Usability, Accessibility, Interoperability and/or increasing digital service uptake through a user-centered approach.

Experience in applying the Canada.ca Content Style Guide.

Experience in applying the Treasury Board Secretariat’s Standard on Web Accessibility including WCAG 2.0.

Stream 3:

Experience in performing application and/or systems testing in LAN environments including installation, integration and regression testing.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1
Bilingual Imperative BBB/BBB
English or French essential
Stream 2
English Essential

Stream 3
Bilingual imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

All streams:

COMPETENCIES
Demonstrating Integrity and Respect
Thinking things through
Working effectively with others
Showing Initiative and Being Action Oriented
Thinking with a Strategic View

ABILITIES
All Streams:

AB1: Ability to prioritize, plan, and organize to manage multiple priorities and meet deadlines

AB2: Ability to work with minimal supervision

AB3: Ability to communicate effectively in writing

AB4: Ability to communicate effectively orally

Streams 1 and 3:

AB5: Ability to provide recommendations on complex
IT issues

Stream 2:

AB6: Ability to program in HTML5 and Cascading Style Sheets

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Need:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minorities and women.

Operational Requirements
All Streams:

Willingness to work occasional, unexpected overtime including on-call, standby, call-back or after hours work.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Please identify clearly for which position(s) you are submitting an application.

For this selection process, we may find that email is the most efficient way to communicate with you. Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email). It is the candidates' responsibility to inform us of a change of contact information during the course of this selection process and to regularly verify your incoming e-mails

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

You must provide proof of your education credentials.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca

A random and/or top down selection and/or use of an asset may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.