Administrative Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Tips for applicants who wish to apply:

You may need to first create an account, if you don’t already have one.

Once your account is created, applicants can create a profile and upload their résumés.

When it comes time to apply, please provide complete and thorough details of your education and experience. The system will prompt you with specific questions, please ensure to answer the questions, if applicable.

When answering the questionnaire, do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

You must submit a complete application, consisting of screening questions which clearly demonstrate how you meet the screening criteria (education and experience) and a résumé followed by the text questions. The screening questions will be used as the primary tool in the screening process and the résumé will only be used to substantiate the information provided. A response such as "SEE MY CV /RÉSUMÉ" will not be accepted.

In your response to the screening questions, please provide concrete examples and the following information:
1. Name of the department or organization where the experience was acquired;
2. Title of the position occupied and duration for which you exercised the functions;
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired.

IMPORTANT NOTICE: Receipt of applications will not be sent; only candidates successful in the screening process will be contacted.

Work environment

Why work with Immigration, Refugees and Citizenship Canada (IRCC)?

We're a department focused on people. Every day our work affects lives across the world. We collaborate with Canadian citizens, sponsors, employers, and educators. We protect refugees, promote citizenship, facilitate the arrival of immigrants and pursue passport innovation.

Our individual efforts have a global impact when, together, we:
• Welcome hundreds of thousands of newcomers each year;
• Help people settle into Canada;
• Reunite families;
• Attract top talent and;
• Find new ways to decide who comes to visit, work or stay.

Our programs and services help meet our country’s needs. Our work helps Canada become more economically, socially, and culturally prosperous.

We’re people helping people in Canada and abroad. We bring people together.

IRCC’s Transformation Digital Solutions Sector (TDSS) is devoted to transforming and modernizing the way IRCC does business and interacts with clients —from processes, to the tools, to the culture. The three branches of the TDSS are Digital Strategy, IT Operations, and Transformation.

If you are an innovator, motivator, and a strategic thinker who wants to work for one of Canada’s Top Employers, consider joining the TDSS team.

Intent of the process

This process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures (Indeterminate, Temporary), in various locations within the National Capital Region, using various staffing mechanisms at Immigration, Refugees and Citizenship Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

STEP 1 of the assessment process - INTRODUCE YOURSELF!

Essential Qualifications (When you submit your application, the system will prompt you with a specific question to evaluate how you meet each qualification; please ensure to answer and provide examples on how you gained these qualifications.)

EDUCATION
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
EX1: Experience in using Microsoft Suite (including Word, Excel and PowerPoint)
EX2: Experience providing administrative support services in an office environment
EX3: Experience in managing a tracking system
EX4: Experience in editing, proofreading and formatting documents.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual Imperative :
BBB/BBB
CBC/CBC

Information on language requirements

STEP 2 of the assessment process – SHOW US & MEET US!

If your application is screened in, you will be invited to demonstrate the following competencies via an evaluation process (exam, interview, or reference check):

COMPETENCIES
C1: Adaptability & Flexibility
C2: Client Service Orientation
C3: Initiative
C4: Judgement
C5: Values and Ethics

STEP 3 of the assessment process – LANGUAGE ASSESSMENT

Depending on the position being staff, we might have positions with various language requirements.

If you are interested in being considered for a bilingual position, Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission’s (PSC) SLE tests. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates page: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/oral-language-assessment-sle.html

If you have previously been assessed for SLE but do not have a copy of your results, please visit the PSC’s Confirmation of Previous Test Result web page:
http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Conditions of employment

Reliability Status security clearance - STEP 4 of the assessment process - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process.

Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you must provide residence information for the last ten (10) years.

The process may involves reference inquiries, verification of qualifications, criminal records checks, credit checks (if required), and fingerprints.

CONDITIONS OF EMPLOYMENT
Secret or Reliability security clearance (depending on the position)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Volume Management strategies may be used.

REMEMBER:

We will send all communication through email or the Public Service Resourcing System (PSRS). Please ensure your email address can receive email from unknown users (some email systems block these types of email) and that you check your junk mail just in case. It is your responsibility to keep your contact information up-to-date. Please note that your overall conduct and communications, including e-mail correspondence, throughout the entire process may be used in the assessment of qualifications and competencies. Failure to do so might exclude you from the selection process.

We thank all those who apply. Only those selected for further consideration will be contacted.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.