Indigenous Recruitment-Various Positions BC, AB, SK, MB, YT, NWT & NU

Update: Information on the Isolated Posts and Government Housing Directive has been added.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

All communication for this process will be conducted via email. Please ensure you regularly check your email for updates.

The first round of screening will be conducted on 19/07/2021. Assessments will be conducted on a regular basis.

If you are unable to apply online and wish to send us your application by email please email and we will forward the application form and directions directly to your inbox. Please use the subject line “Requesting Email Application” when you send us your request.

At Employment and Social Development Canada, we encourage and value the inclusion of all people including members of the LGBTQ2+ community. We therefore encourage you to apply for this opportunity should you believe you are qualified.

Canada continues to navigate the challenges of the COVID-19 pandemic. As the country’s largest employer, the Government of Canada is committed to playing a leadership role by further protecting the health and safety of public servants and the communities where they live and work across Canada. Vaccination is the most effective tool to reduce the risk of COVID-19 for Canadians and protect the broader public health. As of October 6, 2021, the Government of Canada requires public servants to be fully vaccinated against COVID-19. Accommodation requests will be assessed on a case-by case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

Work environment

Employment and Social Development Canada (ESDC) which includes Service Canada (SC), offers a broad range of programs and services for Canadians, there is an opportunity for you here! Every single Canadian, at some point in their lives, will come into contact with ESDC! Working here gives you the chance to help strengthen Canada's economy, society and communities. We have a variety of challenging and interesting opportunities within our organization and we offer flexible work arrangements along with a comprehensive benefits package to promote healthy and engaged employees. Did you know ESDC was named one of Canada's Top 100 Employers for 2020?!

At ESDC, diversity is our strength. ESDC strives to have a workplace that fosters diversity and employment equity by adopting a culture of inclusion, in which the diversity of people and ideas are supported by our work environment. We invite employees to be their authentic selves and we seek different approaches to advance the achievement of departmental business objectives.

ESDC is committed to creating a workplace that welcomes, respects, supports and acts to fully include Indigenous people seeking and living a Public Service Career. ESDC is committed to implementing best practices in recruitment, retention and advancement of Indigenous Peoples. Some of the initiatives currently in place are the Indigenous Peer Support Program established to support your successful transition into the workplace. We also provide an Indigenous Mentoring Program to assist employees with career advancement.

In addition, ESDC takes pride in its support and recognition of the Indigenous Employees’ Circle (IEC). The IEC is a national forum for Indigenous employees of ESDC across the country to network and to connect with each other. Working with internal and external partners, the Circle strives to:
• create a comfortable sense of community;
• promote cultural awareness; and
• provide a forum for departmental consultation on issues and policies that impact Indigenous peoples.

We are also pleased to share that we support the Indigenous Recruitment Retention and Advancement (IRRA) Working Group (WG) which supports regional efforts in undertaking tangible steps towards bringing reconciliation to life in our workplace. This supports an inclusive workplace for Indigenous peoples, supports your learning, your executive development and communication and engagement with Indigenous employees.

Intent of the process

This Inventory may be used to staff vacancies in the following positions:

Citizen Services Officer (CSO)
Working with the public in your community, Citizen Services Officers are the face of government, responding to citizens’ eService or in-person enquiries in our Service Canada Centres. The position serves as the primary gateway for enabling in-person client access to government services, entitlements and benefits and facilitates first point of contact resolution. In this role, you could be assisting citizens with a wide range of programs and services, helping them to become self-reliant in accessing our online services or assisting them with pension or passport documents.

Payment Services Officer (PSO) & Program Services Officer (PSO)
Working in teams you will play a critical role directly supporting some of Canada’s most vulnerable citizens. In this role, you could be speaking to clients by phone to help them understand program-specific legislation, procedures and processes required to receive services and/or benefits administered by the Department. You will also be responsible for maintaining client files using various computer systems. This work has a direct impact in supporting client’s ability to support themselves and their families through accessing Pensions, Employment Insurance and other benefits.

Integrity Services Officer (ISO)
As an Integrity Services Officer, you will determine the eligibility of persons applying for benefits including Employment Insurance benefits, Canada Pension Plan and the Temporary Foreign Worker program. You will monitor the payments of benefits throughout the duration of a claim and investigate claimants when there appears to be fraudulent behaviour.

Passport Officer (PO)
As a Passport Officer, you will be assisting and responding to citizens’ in- person enquiries in either a Service Canada Centre or Passport Canada Office. Passport Officers are a part of a highly trained team, whose role is to administer the Canadian Passport Program while adhering to policies and procedures. As a Passport Officer you will liaise directly with the public to review intake, decision-make and process their passport applications.

HOW THIS INVENTORY WORKS:

• Your application will be active for 120 days. You will receive notice on your account 30 days before your application is about to expire. If you do not take action, your application will become inactive and no longer be considered. Should your application become inactive while the process is still open, you may select the link “update my inventory status” to reaffirm your interest.

• WAITING PERIOD FOR REASSESSMENT: The retest period for this assessment is 60 days from the date of results notification.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Secondary school diploma or employer-approved alternatives:
• an acceptable combination of education, training and/or experience; or
• an acceptable score on the PSC approved test approved as an alternative to a secondary

Degree equivalency

• Communication (Oral and Written)
• Showing Initiative and Being Action-Oriented
• Thinking Things Through
• Working Effectively with Others

Conditions of employment

• Various Security Requirements - Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel. If you have any questions regarding this step, please contact us at

• Some positions may require optional travel and overtime

• Must be fully vaccinated against COVID-19 as per the Policy on COVID-19 Vaccination for the Core Public Administration.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The pool of qualified candidates established as a result of this process may be used to fill similar positions in other Service Canada/ESDC business lines.

In addition to salary, depending on the location of the position, you may be entitled to an isolated post allowance. This allowance is established based on the location of the position. Vacation travel assistance, once or twice in each fiscal year, may also be offered.

Please note that rates and conditions are subject to change and, as such, the applicable rates and conditions will be confirmed at the time of appointment. Please see the Isolated Posts and Government Housing Directive for more information at http://www.njc-cnm.gc.ca/directive/ipgh-pile/index-eng.php.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.