Technical Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES WHICH DEMONSTRATE how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, (in approximately 500 words or less), please provide the following MANDATORY information: 1 - Name of the department or organization where the experience was acquired; 2 - Title of the position occupied and duration for which you exercised the functions; and 3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions. ***Please note that only applications received directly via GC Jobs will be accepted.***

Work environment

Do you want to work for a department that has a strong positive impact on the lives of Canadians and newcomers? Look no further! At IRCC, our vision of a stronger Canada is a safe and secure country that continues to support our humanitarian tradition and draws the best from the world to help build a nation that is economically, socially and culturally prosperous.

Looking for challenges? IRCC is adapting to new technology trends. Our current projects include mobile applications, Public Cloud, Machine Learning, Digital Initiatives, Passport Modernization. We have multi-layer initiatives including collaboration with other federal, provincial, territorial departments and organizations.

What’s exciting about us? IRCC is a top employer in the NCR (https://canadastop100.com/ottawa/). We offer the possibility of flexible work hours, telework, opportunities to be part of a networking community, career development courses.

Are you the ONE?
• Yes, I am motivated and eager to learn!
• Yes, I am ready to explore innovative ways of solving problems!
• Yes, I am ready to rock any IT challenge!
Share your fresh and innovative ideas to contribute to IRCC’s success! Play a role in modernizing the Public Service of Canada!

Intent of the process

This process may be used to establish a pool of candidates to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures (Indeterminate, Temporary) at Immigration, Refugees and Citizenship Canada.

Positions to be filled: 15

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED. Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
EX1. Significant* and recent** experience in developing or implementing or supporting plans, solutions or strategies for management of complex*** IT business system(s).
EX2. Significant* and recent** experience in working with teams that directly implement or support IT systems.

*Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately three (3) years.
**Recent is defined as the experience normally acquired within the last five (5) years.
***Complex is defined as having at least one (1) of the following factors:
a) Geographically distributed across more than one province and/or country.
b) Large (2000+) user base.
c) A requirement for high availability and high reliability (24/7 system and 98% availability).
d) A diverse set of technologies that includes real-time data exchanges across multiple systems.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
English essential

Information on language requirements

COMPETENCIES
BC1. Effective Interactive Communication
BC2. Client Service Orientation
BC3. Adaptability and flexibility
BC4. Cooperation and Collaboration
BC5. Values and ethics
BC6. Focus on quality and details

ABILITIES
A1. Ability to plan, manage and prioritize workload under tight deadlines.
A2. Ability to conduct technical option analysis and make recommendations.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

EDUCATION
AED1. A recognized university degree in computer science, information technology, information management or another specialty relevant to the position to be staffed.
AED2. Various IM/IT Certifications such as:
- Information Technology Infrastructure Library (ITIL) Certification
- Agile Certification
- Project Management Professional (PMP) and/or Prince 2
- Information Technology Service Management (ITSM)
- Cloud Certifications (Amazon, MS, etc.)

Degree equivalency

EXPERIENCE
AEX1. Significant* and recent** experience in the configuration of an Enterprise Case Management System implemented in a context of complex*** IT business system(s).
AEX2. Significant* and recent** experience in developing solutions for complex*** IT business system(s) using integration platform services or high-level programming languages such as Microsoft C#, .Net or ASP, Biztalk, Siebel EAI, PowerBuilder, C++, PowerShell scripting and Java.
AEX3. Recent** experience in designing and developing using web services such as SOAP or REST APIs.
AEX4. Significant** and recent** experience in developing an Enterprise Relational Database Management system such as Sybase, Oracle and MS SQL in support of a complex*** IT business system(s).
AEX5. Significant* and recent** experience in installing, configuring and troubleshooting a Commercial off the shelf software (COTS) Customer Relationship Management (CRM) system (e.g., Oracle Siebel, Microsoft Dynamics, PeopleSoft, Salesforce, etc.) OR middleware solutions (e.g., Biztalk, AppFabric, IBM WebSphere MQ, etc.) implemented in a context of complex*** IT business system(s).
AEX6. Significant* and recent** experience in the planning and execution of performance testing for complex*** IT business system(s) for the general public.
AEX7. Significant* and recent** experience in documenting IT processes and procedures.
AEX8. Significant* and recent** experience in configuring the implementation of network components such as Load-Balancing, Firewalls and/or Routers on premise or/and in the cloud for complex*** IT business system(s).
AEX9. Significant* and recent** experience in developing and implementing monitoring tools for complex*** IT business system(s).
AEX10. Recent** experience in developing and supporting cloud computing systems such as Amazon AWS, Microsoft Azure or Oracle cloud.
AEX11. Significant* and recent** experience in developing enterprise level technology architectures including server planning and sizing.
AEX12. Significant* and recent** experience in identifying potential problem areas of concern and in presenting workable and effective solutions within projects.
AEX13. Significant* and recent** experience in producing an architectural evolution plan, and in recommending prioritization of architecture evolution initiatives.
AEX14. Experience in working with Immigration, Refugees and Citizenship Canada (IRCC)’s systems, such as the Global Case Management System (GCMS), the Canadian passport issuing system (IRIS), the Canadian Immigration Biometric Identification System (CIBIDS), the Grants and Contributions System (GCS) and the Government of Canada’s official Electronic Document and Records Management Solution (GCDocs) to deliver IT services.
AEX15. Experience using System Development Life Cycle (SDLC) methodologies or models, including Agile.
AEX16. Experience in participating in large-scale projects*****.
AEX17. Experience in supporting an Enterprise Resource Management (ERP) system such as SAP.
AEX18. Experience in supporting Human Resources Systems, such as PeopleSoft.
AEX19. Significant and recent experience with application testing concepts. (Ex.: System Integration testing methodologies, Functional testing methodologies, Agile testing methodologies and/or Test Automation Frameworks).
AEX20. Significant* and recent** experience with source code management systems using technologies such as Azure Devops, Git, CI, CD.
AEX21. Experience using Visual Studio, Aqua Data Studio, Rational Clearcase and Functional Tester administration, Putty, WinSCP, Windows Server 2012 and 2016, or RedHat Linux.
AEX22. Significant* experience in IM/IT architecture or development of Desktop Standard.
AEX23. Significant* and **recent experience analysing and documenting IM/IT business requirements.
AEX24. Significant* experience liaising with and facilitating communications in an IM/IT environment between the business community and the development/functional teams (internal and external) to ensure development or deployment of successful client solutions.
AEX25. Significant* and **recent experience in the design and implementation of COTS packages based on MSI technology.
AEX26. Significant* experience in planning, coordinating or participating in at least one of the following areas:
- IT Security Architecture
- IT Security Engineering
- In the preparation of Threat and Risk Assessments
- IT Security and Change Management
AEX27. Experience in IT services management best practices.
AEX28. Experience in monitoring and troubleshooting techniques and tools to resolve IT issues.
AEX29. Experience working with clients in a support environment.
AEX30. Significant* and recent** experience in full stack web development using technologies such as:
- Frontend: ES5+ Javascript, Angular 2+, RxJS, React, Typescript, Webpack, NPM, Yarn, Flexbox, CSSGrid, Sass and Web Content Accessibility Guidelines (WCAG 2.0).
- Backend: OpenAPI 3.0 standards, SwaggerUI, RESTful, SOAP, Spring boot, Spring MVC, Spring JPA, SQL, Node.js, Cloud / AWS API, Lambda, Git and Eclipse.
AEX31. Experience in developing complex and modular Single Page Applications (SPAs) using Angular 2.0 (or greater), handling JSON data and integrating RESTful web services.
AEX32. Experience of cloud computing technologies, containers based architecture, and DevOps (Development and Operations).
AEX33. Experience in developing web solutions using of AT LEAST TWO of the following: XML, XSD, YAML, or JSON.

*Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately three (3) years.
**Recent is defined as the experience normally acquired within the last five (5) years.
***Complex is defined as having at least one (1) of the following factors:
a) Geographically distributed across more than one province and/or country.
b) Large (2000+) user base.
c) A requirement for high availability and high reliability (24/7 system and 98% availability).
d) A diverse set of technologies that includes real-time data exchanges across multiple heterogeneous systems.
**** Large-scale projects are defined as complex ventures that typically cost $5 million or more, involving multiple public and private stakeholders.

OPERATIONAL REQUIREMENTS
- Ability and willingness to carry a government-owned mobile device during and outside working hours.
- Ability and willingness to work overtime and on call as required.
- Ability and willingness to work flexible hours.
- Ability and willingness to travel (including locally).
- Ability and willingness to work virtually (telework) and report to the office (on-site) as required.

Conditions of employment

Reliability and Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

STEP 1 of the assessment process – INTRODUCE YOURSELF

Please make sure to fully answer the screening questions and provide details as the information you provide will be shared with hiring managers. Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions.

STEP 2 of the assessment process – SHOW US!

If your application is screened in, you will be invited to complete an online exam, and an interview, followed by a reference check.

An email may be sent to candidates in order to verify their asset qualifications.

Step 3 of the assessment process – LANGUAGE ASSESSMENT

Since you may be considered for a bilingual position, Second Language Evaluation (SLE) may be conducted.

Please note that SLE is an essential qualification. It will be administered upon appointment using the Public Service Commission’s (PSC) SLE tests. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates’ page: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.

STEP 4 of the assessment process - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you must provide residence information for the last ten (10) years.

The process may involve reference inquiries, verification of qualifications, criminal records checks, credit checks (if required) and fingerprints.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.