Operational Support

Update: AMENDMENT TO CLOSING DATE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

TRANSPORT CANADA ⇄ A SMART CAREER MOVE!
Transport Canada (TC) employs over 6,000 talented and motivated employees working in the Atlantic, Quebec, Ontario, Prairie and Northern, Pacific Regions, and at the National Headquarters in Ottawa. We strive to serve the public interest through the promotion of a safe and secure, efficient and environmentally responsible transportation system in Canada. As an employer, TC fosters employee well-being, provides an open and respectful workplace, competitive benefits, and flexible work arrangements that promote work-life balance. Transport Canada was named one of Canada’s top employers in 2021 by Forbes.

You will be required to show how you demonstrate the essential qualifications (i.e. Education and Experience) for the initial screening through answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.

Job applications must be submitted through this GC Jobs website.

Duties

Receives, reviews, coordinates, prepares and/or processes applications, correspondence and documents; ensuring accuracy of content and adherence to departmental procedures, regulations and legislation.
Provides administrative support to the technical teams.
Gathers and enters data into databases, verifies accuracy and generates reports and documents.
Files documents and keeps records in accordance with departmental directives and guidelines.
Provides mailing and associated distribution services.
Responds to inquiries from internal and external clients, and/or redirects inquiries to the appropriate source.
Invigilates written exams in the office and in the field, including: receiving candidates, determining eligibility, collecting fees if applicable, marking the exam and preparing the associated correspondence in accordance with regulations.

Intent of the process

The immediate need is to staff one position in Thunder Bay on a full-time basis.

The results of this appointment process may be used to establish a pool of qualified candidates to fill future permanent or temporary vacancies for similar positions.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of a secondary school diploma.

Degree equivalency

EXPERIENCE:
- Experience in providing general administrative support services.
- Experience in providing client service.
- Experience in using Microsoft Office Suite including Word, Excel and Outlook.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

COMPETENCIES:
- Demonstrating integrity and respect.
- Thinking things through.
- Working effectively with others.
- Showing initiative and being action-oriented.

ABILITIES:
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to plan, organize and prioritize work.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
- Experience in booking/coordinating travel arrangements.
- Experience in inputting, extracting, compiling and processing data using automated systems and software.
- Experience working in the aviation industry.

ORGANIZATIONAL NEEDS:
Transport Canada is committed to employment equity. In order to ensure representation, selection may be limited to qualified candidates self-identifying as belonging to the following employment equity group(s): Women, Aboriginal peoples, persons with disabilities, and members of visible minorities.

OPERATIONAL REQUIREMENTS:
Willingness and ability to work overtime, as required.
Willingness and ability to travel, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Transport Canada will accept applications on-line only.

Acknowledgment of receipt of applications will not be sent to applicants.

Transport Canada will contact candidates once the screening process is completed.

Communications for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, written tests, interviews, and reference checks. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

As part of this selection process you must provide proof of your education credentials. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted at www.cicic.ca.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

All job applications must be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line:
- applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time;
- applicants can verify the status of their applications, at any time;
- for some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.