Manager, HR Operations & Manager, HR Programs and Policies (2 positions)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

These positions are classified at the RE-06 level, which is equivalent to the group and level identified above.

Duties

The Financial Consumer Agency of Canada is looking for two dynamic and experienced leaders to join its HR management team. The Agency’s first in-house HR team began to take shape in 2018. Since then, we’ve grown from a team of 6 to a branch of 21, reporting to the Commissioner.

The Manager, HR Operations, reports to the Chief Human Resources Officer, and oversees the division responsible for providing portfolio services (such as staffing and employee relations), as well as organizational design and classification services. The Agency is growing with dozens of vacancies to fill and is implementing the most significant realignment in its history. The HR Ops team includes three seasoned Senior HR Portfolio Advisors and two Senior Classification Advisors, as well as three HR assistants and a coordinator who support this work. They have never been more in demand, and we need an experienced manager to help guide their efforts to modernize recruitment and enhance service delivery.

The Manager, HR Programs and Policies, reports to the newly created position of Director, HR Programs and Policies, and oversees the design and implementation of the Agency’s broad range of corporate HR programs and policies. The Programs team includes three Senior HR Advisors, specialists in fields such as awards and recognition, performance management, learning and development, official languages, employment equity, mental health and wellness, employee relations and values and ethics, as well as a coordinator who supports their work. Most HR programs at the Agency are in their infancy. We are looking for a manager with a wealth of program development and implementation experience to help guide this work.

Our HR branch is made up of talented individuals with a variety of backgrounds and expertise, but what sets us apart is our instinctive desire to collaborate, innovate and achieve excellence as a team. The Agency and its leadership depend on us for our strategic advice and first-rate service. You will be joining an extraordinary group and helping to shape the future of people management at FCAC.

Work environment

FCAC is a small separate agency established by the Financial Consumer Agency of Canada Act and subject to the Public Service Employment Act (PSEA). We offer the same pension and benefits plans as the core public administration. In addition, you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for performance pay. We have our own unique classification system (RE and REX) with relevant equivalences noted above. We are also pleased to offer flexible work arrangements and a broad range of learning opportunities to help you grow and contribute your best. The designated workplace for these positions is located in downtown Ottawa, Ontario. However, requests to telework from other parts of Canada may be considered. For information on our telework requirements and conditions, please contact us. Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff two positions on a permanent basis.

Preference may be given to applicants who are members of one or more of the following groups: Aboriginal peoples, persons with disabilities and members of a visible minority group.

Volume management strategies may be used at any time during this selection process.

Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

**Please identify which position(s) that you are applying for in your cover letter.

As a candidate, it is your responsibility to clearly demonstrate how you meet all the essential education and experience qualifications for the position(s) you are applying for in your cover letter. You should also include details of how you meet any or all the asset qualifications, as applicable. To demonstrate how you meet each qualification, you must provide concrete, illustrative examples. It is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. The experience described in the cover letter must also be substantiated by the details of your résumé. Your cover letter and résumé will be used to evaluate your ability to effectively communicate in writing. Clarity and conciseness will be assessed. Failure to provide this information in the requested format may result in your application being rejected. Candidates will not be solicited for incomplete or missing information.

Education for both positions:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed.

Degree equivalency

Essential experience for both positions:
E1 – Significant* experience providing strategic advice and guidance to management on complex HR issues;
E2 – Significant* experience in developing and maintaining strong relationships with internal and external stakeholders and partners;

Manager, HR Operations - additional essential experience:
E3 – At least 3 years of experience within the past 5 years managing a team of HR professionals providing staffing/resourcing and employee relations services; and,
E4 – Experience in leading the development and implementation of innovative recruitment strategies.

Manager, HR Programs and Policies - additional essential experience:
E5 – At least 1 year of experience within the past 5 years managing a multidisciplinary team of HR professionals;
E6 – Significant* experience managing human resources programs in at least 3 of the following disciplines: awards and recognition, performance management, learning and development, employment equity, official languages, mental health and wellness, occupational health and safety, employee relations, values and ethics; and,
E7 - Significant* experience in writing HR policy instruments.

* Significant refers to the breadth, depth, complexity, and diversity of files/issues and the level of autonomy dealing with these files/issues normally associated with having performed such activities over the course of approximately 3 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset qualifications for both positions:
AE1 – Experience in providing human resources advice and services in an unrepresented environment;
AE2 – Experience in HR data analytics; and,
AE3 – Experience in HR planning.

Manager, HR Operations - additional asset qualification:
AE4 – Experience in managing a classification program using the Hay Guide Chart Profile Method of job evaluation.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Knowledge criteria for both positions:
K1 – Knowledge of current human resources trends and challenges having an impact on the federal public service; and,
K2 – Knowledge of the HR management framework within the federal public service (such as legislation, regulations and policies).

Competency criteria for both positions:
Create Vision and Strategy
Mobilize People
Uphold Integrity and Respect
Collaborate with Partners and Stakeholders
Promote Innovation and Guide Change
Achieve Results

Ability criteria for both positions:
Ability to communicate effectively in writing
Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to work overtime.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Various assessment tools may be used in this selection process. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

You must meet all essential qualifications in order to be appointed to the position. Candidates may be required to meet some or all the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.