Director, IM/IT Program

Update: Amended linguistic profil - Bilingual Imperative (CBC/CBC) in the Intent Paragraph.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***
All job applications must, therefore be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Work environment

The Royal Canadian Mounted Police IM/IT organization is growing and as part of our HR strategy we are looking for experienced IM/IT Professionals at the CS-05 level to help deliver our Digital Policing Strategy (DPS). The focus of the DPS is on the use of digital services to connect the RCMP to the communities we serve. We are focused on ensuring that our employees are supported with the information that is increasingly becoming the essence of policing to deliver justice and public safety.

Our IM/IT Professionals develop and support key technologies that:
• Protect citizens from cyber fraud
• Disrupt organized crime and human trafficking
• Coordinate investigations for missing persons
• Pursue online predators who exploit children
• Provide scientific and technical support and new technologies to enhance investigative abilities
• Improve the efficiencies of our forensics program
• …and much more!

As a technology leader, you will be supporting our current technology capabilities while championing new digital solutions that improve policing operations. You will have the opportunity to apply new technologies such as; Artificial Intelligence (AI), Data Analytics, Cloud, User Experience, Research & Development.

** IM/IT positions are mainly located at 1200 Vanier Parkway, Ottawa, Ontario, however please note that full-time virtual work is the current preferred working arrangement for the team in light of the challenges presented by COVID-19. Please note, employees might be required to physically go in to the office as some positions are essential and operational.

Intent of the process

A pool of candidates will be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with Bilingual Imperative CBC/CBC linguistic profile and various RCMP security clearance profiles.

Depending on the position being staffed, additional qualifications may be required by the hiring manager. Applicants will be provided with the opportunity to submit information relevant to any additional qualifications that may be applied.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
• Extensive*** experience in managing Information Management/Information Technology (IM/IT) projects or services.

• Recent* and significant** experience establishing, and maintaining relationships with clients, partners, vendors or stakeholders to advance strategic and business initiatives.

• Significant** experience in the provision of strategic advice and recommendations to executives (at the Director level or above) on complex (1) IM/IT issues.

• Experience in analyzing and formulating solutions with respect to IT Project Management, IT Operations, IT Service Management or IT Strategies and Planning.

• Significant** experience in managing human (2) and financial (3) resources.

Definitions:
* Recent is defined as experience gained in the last five (5) years.
** Significant experience refers to the depth and breadth of the experience associated with having performed a broad range of various, complex related activities normally gained through the performance of the duties for a period of approximately three (3) years in a managerial role or above.
*** Extensive is defined as depth and breadth of experience associated with the performance of those duties for a period of approximately five (5) years on a full time basis.

(1) Complex is defined as issues having at least three (3) of the following characteristics: multidimensional, sensitive, confidential, affecting many clients, partners or stakeholders, precedent setting, having a major impact on the public service;
(2) Human Resources Management is defined as supervision of staff including resource planning, staffing, assigning and managing work, assessing and managing performance, developing and implemented training and staffing plans. Applicants must also indicate the number of employees they supervised directly.
(3) Financial Management: Candidates must show evidence of managing and being accountable for a budget. This experience is defined as being responsible for financial planning, forecasting and reporting. Applicants must indicate the size of the budget they directly managed as well as the length of time.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION:
• Graduation with a degree from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffe

Degree equivalency

CERTIFICATION:
• Recognized professional certifications such as; Project Management Certification (PMP, Prince II, etc.), Information Technology Infrastructure Library (ITIL), Business Analysis Professional (CBAP) designation, etc.

EXPERIENCE:
• Experience in delivering a major projects ($20M+) that are transformational with horizontal linkages to other government departments or levels of government or large organizations.
• Experience leading and providing 24/7 support of mission critical applications and services
• Experience designing and delivering services using an agile approach (discovery, alpha, beta and live) centered on user needs through the process.
• Experience leading large and complex IT projects requiring the development, or integration and implementation of custom solutions, such as; Commercial off the shelf (COTS) solutions, Software as a Service (SaaS), or Platform as a Service (PaaS) or Infrastructure as a Service (IaaS).
• Experience in managing Cyber and Information Security Services or Infrastructure.
• Experience implementing and supporting enterprise digital workplace productivity suites and platforms.
• Experience implementing and supporting the configuration, deployment and adoption of Cloud technologies.
• Experience with the planning, negotiating and management of service level arrangements and cost recovery agreements with various stakeholders.
• Experience in leading the delivery of enterprise ITSM Processes, such as; Incident Management, Request Fulfillment or Service Desk, Event Management, Change Management, or Service Asset and Configuration Management.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:
• Knowledge of the Government of Canada Digital Services & Standards

COMPETENCIES:
• Create Vision and Strategy
• Mobilize People
• Uphold Integrity and Respect
• Collaborate with Partners and Stakeholders
• Promote innovation and guide change
• Achieve Results

Note: For information on the Key Leadership Competencies, please visit the following website: https://www.canada.ca/en/treasury-board-secretariat/services/professional-development/key-leadership-competency-profile.html

ABILITIES:
• Ability to communicate effectively in writing
• Ability to communicate effectively in orally
• Ability to lead and supervise a multi-disciplinary team of resources
• Ability to analyze information from multiple sources and provide strategic recommendations
• Ability to manage different pressing priorities and conflicts

Conditions of employment

Reliability Status security clearance - Various Levels: Enhanced Reliability Status with RCMP Secret security clearance, Enhanced Reliability Status with Top Secret security clearance

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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INSTRUCTIONS - When responding to the screening questions, be sure you:
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• Clearly demonstrate how you meet each of the requirements by answering the online questions and provide concrete, specific examples of actions that speak directly to the experience sought.

• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.

• Include when the example took place (month-year to month-year), background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

• Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.

• Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

• Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.
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ASSESSMENT:
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Please ensure that you read ALL points listed below, as this section contains important information about the application process. Failure to read these notes and follow these instructions could result in your application missing required information which may result in your application being eliminated from this selection process.

• A variety of assessment tools may be used in the assessment of candidates, such as: written test, practical test, situational exercise, oral interview, simulation, presentation, role play, work samples, performance appraisals, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications.

• Some assessments may be conducted remotely, including teleconference or videoconference assessments.

• All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.

• During the application or assessment process both cheating and plagiarism are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, may be subject to removal from the selection process.

• Based on the position being staffed, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.
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APPPOINTMENT DECISIONS - May be based on one or more of the following criteria:
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• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.

• Matching of the individual's experience or qualifications to the specific duties of the position being staffed.

• Depth, breadth, type of work-specific experience.

• Level/degree of one or more competencies/qualifications.

• The organizational need of restructuring/budgetary constraints.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.
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PROOF OF EDUCATION:
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Candidates must provide proof of education credentials upon request.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

All applicable fees are the responsibility of the candidate and must be paid by the candidate.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.
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COMMUNICATION
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Acknowledgment of receipt of applications will not be sent.

Once the screening of applications has been completed, only candidates proceeding to the next stage will be contacted.

NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a valid email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.
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TRAVEL STATUS OR COST
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Please note you will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.
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OFFICIAL LANGUAGES
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Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c) interview.
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DIVERSITY
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The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.