Team Lead, Information Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Tips for applicants who wish to apply;

•You may need to first create an account, if you don’t already have one; https://emploisfp-psjobs.cfp-psc.gc.ca/psrssrfp/applicant/page1710? createNewAccntAftPNS=createNewAccntAftPNS&toggleLanguage=en
•Once your account is created, applicants can create a profile and upload their résumés.
•When it comes time to apply, please provide complete and thorough details of your education and experience. The system will prompt you with specific questions, please ensure to answer the questions, if applicable.
•When answering the questionnaire, do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
You must submit a complete application, consisting of screening questions which clearly demonstrate how you meet the screening criteria (education and experience) and a résumé followed by the text questions. The screening questions will be used as the primary tool in the screening process and the résumé will only be used to substantiate the information provided. A response such as "SEE MY CV /RÉSUMÉ" will not be accepted.

In your response to the screening questions, please provide concrete examples and the following information:

1. Name of the department or organization where the experience was acquired;
2. Title of the position occupied and duration for which you exercised the functions;
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired.

IMPORTANT NOTICE: Receipt of applications will not be sent; only candidates successful in the screening process will be contacted.

Work environment

Why work with Immigration, Refugees and Citizenship Canada?

We're a department focused on people. Every day our work affects lives across the world. We collaborate with Canadian citizens, sponsors, employers, and educators. We protect refugees, promote citizenship, facilitate the arrival of immigrants and pursue passport innovation.

Our individual efforts have a global impact when, together, we:
• welcome hundreds of thousands of newcomers each year
• help people settle into Canada
• reunite families
• attract top talent, and
• find new ways to decide who comes to visit, work or stay

Our programs help meet our country’s needs. Our work helps Canada become more economically, socially, and culturally prosperous.

We’re people helping people in Canada and abroad. We bring people together.

Why work with IRCC's Information Management Team?

Information and data are critical assets that enables IRCC employees to help people in Canada and abroad.

From immigration officers working from embassies overseas to the policy and program analysts in Ottawa to the citizenship and immigration officers in offices across Canada, employees rely on quality information and data to make the right decisions to help meet our country’s needs.

At IRCC, the Information Architecture and Information Management Directorate, as part of the Transformation and Digital Solutions Sector, is leading initiatives to transform the way we work and how we deliver services. Over the next few years, these will include rethinking paper processes through digitization, adopting electronic approvals, implementing a new content services solution to manage our information assets, and reimagining how those information assets are managed to enable better use of data/content analytics and artificial intelligence solutions.

If you’re passionate about information and data and how they can be used to build a stronger Canada, there’s no better time to be part of IRCC’s Information Management Team.

NOTE:
Remote work arrangements may be available and will be determined on a case-by-case basis dependent on operational feasibility at the time of hiring. This may mean working from an IRCC office within a regional or national headquarters building. Due to the COVID-19 pandemic, our teams are currently working remotely, though this may change in the future.

Intent of the process

This process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures (Indeterminate, Temporary) using various staffing mechanisms at Immigration, Refugees and Citizenship Canada. If a pool is established following this staffing process, all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) will be able to use it in order to staff similar positions across Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

STEP 1 of the assessment process - INTRODUCE YOURSELF!

Essential Qualifications and assets (When you submit your application, the system will prompt you with a specific question to evaluate how you meet each qualification; please ensure to answer and provide examples on how you gained these qualifications.)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE
Experience supervising or leading a team to deliver projects or services related to the management of information.
Recent* and significant** experience working in an information management*** (IM) environment with demonstrated experience in the design, delivery or support of IM services or solutions.
Experience coaching and mentoring team members.
Experience providing strategic advice and recommendations to management**** on complex***** IM/IT issues

*Recent experience is defined as experience acquired within the last three (3) years.
**Significant experience is defined as experience normally acquired over a period of two (2) years.
***Information management is a discipline that directs and supports effective and efficient management of information and data in an organization, from planning and systems development to disposal or long-term preservation.
****Management is defined as director and above.
*****Complex projects / issues have at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting, having a major impact on the public service.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

KNOWLEDGE
Knowledge of information management theories, principles, best practices and trends.
Knowledge of trends, processes, challenges and opportunities related to information management technologies.

STEP 2 of the assessment process – SHOW US & MEET US!

If your application is screened in, you will be invited to demonstrate the following competencies via an evaluation process (exam, interview, or reference check):

COMPETENCIES
Adaptability and Flexibility
Commitment to Continuous Learning
Cooperation and Collaboration
Developing Others
Effective Interactive Communications
Initiative
Judgement / Analytical Thinking
Organizational Awareness
Values and Ethics

STEP 3 of the assessment process – LANGUAGE ASSESSMENT

Depending on the position being staff, we might have positions with various language requirements, such as: English OR French Essential, English Essential, French Essential, or Bilingual Imperative BBB/BBB or CBC/CBC)

If you are interested in being considered for a bilingual position, Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission’s (PSC) SLE tests. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates page: https://www.canada.ca/en/public-servicecommission/services/second-language-testing-publicservice/information-candidates.html

If you have previously been assessed for SLE but do not have a copy of your results, please visit the PSC’s Confirmation of Previous Test Result web page:
https://www.canada.ca/en/public-servicecommission/services/staffing-assessment-toolsresources/staffing-assessment-services-job-seekersemployees/confirmation-previous-test-result.html

The following may be applied / assessed at a later date (may be needed for the job)

STEP 4 TELL US MORE - Assets:

We also want to learn more about other experiences you might have gained during your career. Please ensure to answer the questions and provide examples on how you gained these qualifications if the following apply to you:

ASSET EDUCATION
Post-secondary degree from a recognized university or diploma in information or records management OR successful completion of a post-graduate degree in a related speciality such as a Master in Library Science, or a Master in Information Management, or a Master's degree in Library and Information Sciences/Studies from a recognized university.

Degree equivalency

ASSET QUALIFICATIONS
Demonstrated passion in information management or leadership through active involvement in communities of practice; or through active participation in groups, committees and non-profit organizations dedicated to the subject; Or teaching in post-secondary institutions, etc.

Experience supervising virtual teams.
Experience using an electronic documents and records management system (examples include OpenText eDocs, OpenText Content Server, Documentum, FileNet, RDIMS, GCdocs, etc) to deliver information management services.
Recent* experience supporting or implementing a collaboration system (examples include SharePoint, MS Teams, etc) as an information management tool to support organizational objectives.

Experience as a member of a project team in at least two (2) of the following areas:
- Cloud-based applications
- Data governance
- Digitization
- Information security
- Access to information / Freedom of information
- Privacy
- Information Architecture and Metadata
- Litigation and Electronic Discovery
- Knowledge management

*Recent experience is defined as experience acquired within the last three (3) years.

OPERATIONAL REQUIREMENTS
Willingness and ability to work overtime

Conditions of employment

STEP 5 of the assessment process - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process.

Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you must provide residence information for the last ten (10) years.

The process may involves reference inquiries, verification of qualifications, criminal records checks, credit checks (if required), and fingerprints.

VARIOUS REQUIREMENTS
Reliability
Secret Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IMPORTANT: communication of results in the various staffing stages could be done uniquely through your account in the Public Service Resourcing System (PSRS); therefore, you have the responsibility to regularly verify your account in order to be aware of the status of your application.

A valid e-mail address must be provided. The Selection Board will communicate with candidates by e-mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e-mail address that you check frequently. Please ensure that your email settings are set appropriately. If your email settings are too restrictive, emails from the hiring department may be detected as spam and automatically deleted.

Candidates will need to provide proof of their education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.