Various IT Analyst positions *Extension of closing date*

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

At PSPC, you may work within one of the following disciplines and related duties:

APPLICATION DEVELOPMENT:
Project teams engaged in the design, development, implementation, integration, maintenance and support of IT applications (including ERPs and web-based) .

SECURITY:
Specialized advice and recommendations to clients on IT security program issues, policies, guidelines and standards regarding the development of related secure electronic service delivery (SESD) processes and tools.

ARCHITECTURE:
Specialized advice and recommendations to clients on technological issues affecting components of the IT architecture of the department and external partner organizations.

INFRASTRUCTURE & OPERATIONS:
Operational support, and advice in the planning, implementation, integration and maintenance of IT infrastructure including user and technical support services, in support of service delivery to internal and external clients, and stakeholders.

ROBOTIC PROCESS AUTOMATION:
Automate business process activities using rules-based automation technologies/software (robots), allowing employees to work on more complex tasks.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks with a national coordinator;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service) ;
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

We invite you to join an organization in which individual differences are recognized, appreciated and respected.

Intent of the process

ANTICIPATORY PROCESS: A pool of partially qualified candidates will be established through this process to staff identical or similar positions within the Public Services and Procurement Canada with various language requirements and various security requirements. The pool of partially qualified candidates may also be open to other government departments. These positions may be of different tenures. Please note that deployments at level may be considered to staff any available positions at any point during the selection process.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed; or an acceptable combination of education, training, and/or experience relevant to the position.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

Degree equivalency

Experience:
EXP1- *Recent and **significant experience providing technical services in at least one of the following areas:
• Application Development and Maintenance, including Testing;
• Infrastructure/Operations;
• IT Security;
• Architecture;
• Robotic Processing Automation.

EXP2 - *Recent experience providing IM/IT support and/or advice on IT issues to management, co-workers or clients.

EXP3 - *Recent experience working or collaborating with others on IT projects or initiatives.

EXP4 - * Recent and **significant experience analyzing IT requirements and information from clients or stakeholders, documenting results and providing technical recommendations.

*Recent experience is defined as the experience acquired within the last five (5) years.
**Significant is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of two (2) years or more.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
AED1 - Graduation with a diploma or degree from a recognized college or university.

AED2 - Professional training or certification in a relevant IM/IT discipline, such as :
• Agile/DevOps (AgileSHIFT, Git, Docker, etc) ;
• Project management certification (PMP, PRINCE2 Practitioner, etc) ;
• Business analysis (BABoK, etc) ;
• ITIL certification ;
• Security certification (CISSP) ;
• Enterprise architecture (TOGAF, Zachman, etc) ;
• Data management (CIMP, CDMP, etc) ;
• Business Relationship Management Professional (BRMP) ;
• IT security and IT cyber security (RESILIA, etc).

Degree equivalency

Experience:
AEXP1 - *Recent experience in the development and implementation phases of IT/IM projects.

AEXP2 - *Recent experience designing, constructing, testing and maintaining application software.

AEXP3 - *Recent experience testing software or hardware using a systematic approach, with or without automated testing tools.

AEXP4 - *Recent experience designing and managing databases.

AEXP5 - *Recent experience providing or supporting IT security risk assessment activities such as Threat and Risk Assessment, Security Assessment & Authorization, Vulnerability Assessment, Penetration Testing, etc of an IT System or Application.

AEXP6 – *Recent experience providing technical services and advice in IT security policies, guidelines, issues and standards.

AEXP7 - *Recent experience supporting computing infrastructure (e.g. servers, storage devices and systems, hardware and software) .

AEXP8 - *Recent experience applying Enterprise Architecture frameworks, methods and tools.

AEXP9 - *Recent experience translating client business system needs into technical requirements.

AEXP10 - *Recent experience working in daily operations, such as a data centre or a technical help/service desk.

AEXP11 – *Recent experience designing, developing, supporting, maintaining or upgrading an enterprise-level application, such as PeopleSoft or SAP.

AEXP12 – *Recent experience in two or more of ITIL-ITSM management domains such as Incident Management, Problem Management, Configuration Management, Service Management, Asset Management, Change Management or Release Management.

AEXP13 – *Recent experience in RPA bot development with one of the market leading RPA platforms, such as: Automation Anywhere, BluePrism, UIPath.

*Recent experience is defined as the experience acquired within the last five (5) years.

Operational Requirements:
• Willingness and ability to work overtime on short notice;
• Willingness and ability to travel.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Bilingual Imperative - Level: BBB / BBB;
- English Essential;
- English or French.

Information on language requirements

Competencies:
C1 - Thinking things through;
C2 - Working effectively with others;
C3 - Showing initiative and being action-oriented;
C4 – Demonstrating integrity and respect;
C5 – Client Service – Level 1 : Delivers high quality client service.

Abilities :
A1 - Ability to communicate effectively in writing;
A2 - Ability to communicate effectively orally.

Conditions of employment

Various security requirements:
- Reliability Status;
- Secret Status.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

During this process, you will be asked to answer screening questions. To help you, here is an example of a question and expected answer:

SAMPLE QUESTION:
Do you have recent* and significant** experience managing several aspects of a complex commercial kitchen environment***, including but not limited to scheduling and training staff, planning menus, estimating food requirements, as well as maintaining health and safety standards?

* Recent experience is defined as the experience acquired within the last five (5) years.

** Significant is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of two (2) or more years at a level equivalent or superior to sous chef.

*** Complex commercial kitchen environment is defined as having two or more of the following characteristics: several specialty stations, in-house dining and banquet services, over 30 covers, or wide variety of menu items.

SAMPLE ANSWER:
From June 2016 to March 2019, as sous-chef for the ABC Inn, I was responsible for managing all aspects of the kitchen, under the supervision of the Head Chef. The kitchen environment in which I worked was complex because we provided both in-house dining to the Inn's guests with a full breakfast, lunch, and dinner menu, as well as banquet services for the numerous functions held at the Inn, including wedding receptions and conferences. It was also complex because of the range of menu options, which included local specialty foods which changed based on seasonal availability. This required several stations where assistant chefs were trained in preparing specialty items, for example, wild game or fish indigenous to the area. As sous chef, I was responsible for ensuring quality standards were met, which meant training all assistant chefs, including cross-training them to ensure adequate coverage during peak periods or periods of absences, evaluating their performance, and providing additional training where required. I was also responsible for scheduling all of the kitchen staff, from the dishwashers to all cooking staff. I planned all seasonal menus, as well as worked with clients to develop banquet menus. This included taking into account food allergies and special requests. I was responsible for calculating food requirements, placing orders, and ensuring adequate stock of staple ingredients. To that end, I established good relationships with local suppliers to ensure a steady supply of quality foods. I was also responsible for ensuring that the Inn's safety and hygiene policies were followed at all times in the kitchen, by overseeing food handling procedures, following health inspector's kitchen hygiene standards and protocols, and ensuring the staff received appropriate training in these areas.

You must clearly demonstrate in the screening questions how you meet the education and experience factors listed in the Essential Qualifications section below. It is your responsibility to provide concrete examples (including dates), that illustrate how you meet each Essential Qualification. Failing to do so could result in your application being rejected as candidates will NOT be solicited for incomplete or missing information. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.