Manager, IM/IT Business Services

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The Manager of Business Services is responsible and accountable for the business analysis, project management, service management and business relationship of IM-IT.

The manager will lead internal and external resources elicit and analyze business opportunities, business needs, business requirements and then provide project management and analysis services to document, test and develop IT solutions, warehouses and processes. The manager will work with the infrastructure manager and development manager to deliver client satisfaction and value-added solutions to internal FCAC and external partners.

The manager will also be responsible for IT portfolio management, strategic partnering and business transition management while collaborating with the appropriate business lines including but not limited to corporate planning. The manager will also be responsible for IT Service Management and ensuring service consistency, proper service management practices and guidelines are implemented while adhering to service delivery standards. The manager will facilitate and participate in all process governance functions and coordinate interactions across Agency services to ensure alignment with priorities and strategic objectives.

Work environment

FCAC is a small separate agency established by the Financial Consumer Agency of Canada Act and subject to the Public Service Employment Act (PSEA). We offer the same pension and benefits plans as the core public administration. In addition, you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for performance pay. We have our own unique classification system (RE and REX) with relevant equivalences noted above. We are also pleased to offer flexible work arrangements and a broad range of learning opportunities to help you grow and contribute your best. The designated workplace for these positions is located in downtown Ottawa, Ontario. However, requests to telework from other parts of Canada may be considered. For information on our telework requirements and conditions, please contact us. Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Diploma from a postsecondary* institution in a field relevant to Computer Science or Business Administration.

*Postsecondary is a reference to education subsequent to high school and includes college, CEGEP or university programs

Degree equivalency

An equivalence of approximately three (3) years in the last five (5) years of experience in planning, designing, and delivering IT services;

An equivalence of approximately three (3) years in the last five (5) years of experience in implementing IT best practices within an IT environment;

Recent* experience in human resource management and supervision such as planning, guiding, coordinating and/or evaluating the work of IT employees, consultants and/or project team members;

Recent* experience in providing advice and recommendations to senior management on subjects such as service management, project management and IT Governance;

An equivalence of approximately three (3) years in the last five (5) years of in establishing, and maintaining relationships with clients, partners, vendors or stakeholders to advance strategic and business initiatives;

Recent* experience in the management of projects;

Recent* experience in the implementing service management;

Recent* experience in business relationship management;

Experience in applying knowledge of GOC IM and/or IT directives, Policies, Standards and/or Guidelines;


Experience in applying knowledge of principles, techniques and practices of IT project management and business analysis;

Experience in applying knowledge in IT Best Practices such as: change management, capacity planning, service catalogue management, demand management or IT Portfolio Management;

Experience in developing and maintaining relationships or partnerships with internal stakeholders and other federal government departments and agencies.

*Recent is defined as within the last 5 years

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Project Management Certification, such as PMP or PRINCE2

IT Infrastructure Library (ITIL) V3 or V4 Certification

Business Relationship Management (BRMP) Certification

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Create Vision and Strategy
Mobilize People
Uphold Integrity and Respect
Collaborate with partners and stakeholders
Promote innovation and guide change
Achieve Results

Ability to communicate effectively in writing.
Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

Willingness and ability to work overtime

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.