Various Officer/Analyst Positions

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Looking for a change? The Receiver General Accounting and Treasury (in Gatineau, Quebec) at Public Services and Procurement Canada (PSPC) is looking for dynamic individuals who are ready to learn to join our team.

↓ NO MATTER YOUR AMBITIONS, WE HAVE THE RIGHT OPPORTUNITY FOR YOU HERE. ↓

Duties

As a Product Officer, you will be responsible for:

• Providing client service by guiding departments and agencies who are having problems issuing payments; reviewing and dealing with system generated error reports and assigning complex issues to Senior Product Officers;
• Explaining procedures and systems operations to client departments and agencies;
• Collaborating with Senior Product Officers, Business Analysts and Payment Policy Officers to provide support as needed;
• Creating test plans and performing end to end testing with clients to ensure all systems are performing according to specifications;
• Participating in projects, working groups and team meetings to provide input to the improvement of service delivery to clients;
• Maintaining procedures, contact lists and ensure posted information is up to date and relevant.

As a Payment Policy Officer, you will be responsible for:

• Coordinating the schedule 1 delegations of authorities at the branch level, liaising with sector representatives and corporate services; ensuring the daily approval and submission of schedule 1 requests in the system, and providing client service by managing the generic mailbox and guiding sectors who are having problems with the system;
• Leading the schedule 4 delegation process: coordinating form changes in conjunction with sectors and Finance Branch; tracking and maintaining records for the branch;
• Coordinating and drafting communications on behalf of the directorate;
• Preparing responses (usually requiring gathering and manipulation of data in an excel format) to ATIP requests;
• Maintaining procedures and contact lists, and ensuring posted information is up to date and relevant;
• Collaborating with the Senior Payment Policy Officers on payments-related issues, providing support where needed;
• Participating in projects, working groups and team meetings to provide input to the improvement of service delivery to clients.

As a Business Analyst, you will be responsible for:

• Playing an active role in supporting the resolution of operational incidents;
• Providing advice and information for the change management process; reviewing client and business requirements and participating in the analysis of changes;
• Planning, organizing and conducting pre-operational analysis;
• Participating in the development, implementation and monitoring of policies and procedures;
• Participating in projects, working groups and team meetings to provide input, contributing to the improvement of service delivery to clients.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks with a national coordinator;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

These positions are part of the directorates responsible for managing the Receiver General payment processes, which represents over 330 million payments reaching about two thirds of adult Canadians as well as managing the integrity of the treasury systems. In 2020/21, these directorates collaborated with departments and agencies to implement several new payment products, ensuring that Canadians and businesses had the financial support they needed through the pandemic with the issuance of an additional 100 million payments. Payments are made to Canadian citizens, pensioners, public servants, government suppliers, new immigrants and many others. This also includes promoting the use of direct deposit; and working with financial institutions for both domestic and foreign payments, cheque production facilities, Payments Canada, and Canada Post for payment delivery.

We invite you to join an organization in which individual differences are recognized, appreciated and respected.

Intent of the process

RECRUIT THE BEST TALENT TO COMPLETE OUR TEAM!

The intent of this process is to staff five (5) positions at this time.

However, a pool of partially qualified candidates will be established to fulfill future needs as well as to staff similar positions with various bilingual linguistic profiles, tenure and/or security clearances within Public Services and Procurement Canada.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION (FOR ALL POSITIONS)
E1- A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE (FOR ALL POSITIONS)
EX1 - Experience in researching, analyzing and synthesizing information from various sources in order to accomplish actions such as (but not limited to) informing management or proposing an action plan.
EX2 - Experience in explaining procedures and/or systems operations to clients.
EX3 - Experience in analyzing and resolving problems.
EX4 - Experience in writing 2 forms of documentation such as (but not limited to) procedures, business requirements, training material, test plans, decision records, newsletters, communiqués, user guides or incident reports.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
AE1 - Graduation with a diploma or a degree from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE
AEX1 - Experience in conducting quality assurance, applications or system testing.
AEX2 - Experience providing training in a virtual or classroom environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

EXPERIENCE (FOR PRODUCT OFFICER ONLY)
EX5 - Experience in providing client support to multiple corporate or government entities.

COMPETENCIES
C1 - Thinking Things Through - Innovation through analysis and ideas
C2 - Engagement
C3 - Client service competency - Level 1
C4 - Showing initiative and being action-oriented

ABILITIES
A1 - Ability to communicate effectively in writing.
A2 - Ability to communicate effectively orally.
A3 - Ability to work effectively with others.
A4 - Ability to manage and prioritize your time and work in order to meet deadlines.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

• In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

OPERATIONAL REQUIREMENTS
• The ability and willingness to work overtime on evenings, weekends and statutory holidays during busy periods.
• Be willing and able to travel occasionally.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

►You can participate in the appointment process in the official language of your choice. Please indicate your preferred official language in your application.

► We will contact you by e-mail and/or via your on-line GC jobs account. Please ensure that your e-mail address is valid and accepts messages from unknown users. It is your responsibility to regularly verify your e-mail including spam and junk mail folders, as well as regularly check your GC Jobs account for communications regarding this selection process.
► ASSESSMENT:
• Your answers to the screening questions will be used as the main source for the evaluation of education and experience criteria. Your Curriculum Vitae (CV) is only used to validate the content of your answers. Therefore, a statement such as "Please refer to my attached resume" is not acceptable and may result in the rejection of your application. It is important that your answers reflect in a factual manner the criteria related to the essential education and experience as well as the asset you possess. You must demonstrate that you meet each qualification in a clear, precise and detailed manner by citing concrete examples. It should be noted that it is not enough to state that one has the required qualification or to provide a list of current or previous responsibilities.
• A variety of assessment tools may be used in the assessment of candidates, such as: written exam, practical test, situational exercise, oral interview, presentation, self-assessment, work samples, performance appraisals and/or reference checks. Some assessment tools may be administered electronically, in-person or another method.
• In addition, all information obtained throughout the selection process, from the time of the application to close of the process, may be used to evaluate the candidates.
• You must be prepared to provide the original or a certified true copy of your educational credentials.
• The Assessment Committee reserves the right to add or modify qualifications at any time if it deems to be necessary, as the needs may change with time and events.


LET'S REACH NEW HEIGHTS TOGETHER!
We thank all those who apply.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.