Early Resolution Officer - Inventory

Update: Please note that the education standard has been modified.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

**IMPORTANT NOTE**
Further to changes made to the Public Service Employment Act (PSEA) to address systemic barriers for equity-seeking groups in public service staffing, permanent residents now have the same preference as Canadian citizens when appointments are made through external advertised hiring processes. The following statement replaces the statement in the ‘’Preference’’ section located at the bottom of the job advertisement (i.e. correct statement includes permanent residents): Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.**

Be prepared to participate in a simplified and expedited process!
We encourage you to apply as soon as possible!

WANT TO KNOW MORE?
Q. There are no "Essential Experiences or Essential Knowledge" sections on the poster. How will you evaluate the candidates?
A. We believe in the importance of having the potential to learn, adapt and meet challenges not only for a job, but for a successful career in our Department. Therefore, we will not be assessing your prior knowledge or experience in the essential criteria. We choose to focus on the key competencies we need for the future. We like to keep things simple, effective and interesting in our processes as well as in our work.

Q. I’ve missed the first cohort (draw) from this inventory; Have I missed my chance?
A. No, do not worry. As mentioned above, applications will be assessed on an on-going basis.

Q. Who can I contact for more information?
A. If you have any questions, please send an email to for Atlantic Region opportunities or to for Western Region opportunities. Note that those boxes are accessible to hiring managers. We suggest that you remain professional and courteous with anyone involved in the process. The tone and content of your communications may be observed by or shared with your potential employer. All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates.

The assessment of candidates should take place in four (4) phases:

Phase 1 - Analytical and Problem Solving Exercise (APSE)
To assess C5: Analysis / Problem solving and C6: Judgement
This test will be administered electronically by a third-party test administrator (EPSI).

Phase 2 - Situational Judgement Test - Frontline (SJT-Front)
To assess C2: Adaptability, C3: Ability to work in a team and C7: Thoroughness
This test will be administered electronically by a third-party test administrator (EPSI).

Phase 3 - Home work (Written test)
To assess C1: Client Service and C9: Written Communication

Phase 4 - Interview
To assess C4: Dependability and C8: Oral Communication

Candidates who will be eliminated as part of one of the assessment phases can update their application in this inventory for possible re-assessment within six (6) months after last elimination.

At Employment and Social Development Canada, we encourage and value the inclusion of all people including members of the LGBTQ2+ community. We therefore encourage you to apply for this opportunity should you believe you are qualified.

Duties

WHAT WILL YOU BE DOING?
As an Early Resolution Officer, you will have an opportunity to offer first hand support to hard-working Canadians who deserve to have fair working conditions, to be paid properly and to enjoy a work-life balance. You will do this by providing advice, guidance and legislative interpretations, over the phone and in writing, to federally regulated workers and employers, as well as the public, on matters relating to the Canada Labour Code.

We offer a variety of business lines for you to specialize in, including Occupational Health & Safety, Labour Standards as well as Harassment & Violence Prevention. Every day will bring new challenges and interesting situations.

You are a great fit for this position if you:
• Have a genuine interest in providing service & support to people in difficult situations
• Are friendly, authentic & open
• Have excellent interpersonal and communication skills
• Can remain naturally calm & composed, even when under pressure
• Enjoy details, research and fact finding

This position requires the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.

Work environment

WHO ARE WE ?
The Labour Program is a branch of Employment and Social Development of Canada.
We are responsible for protecting the rights and well-being of both workers and employers in federally regulated workplaces. We support approximately 18,000 employers and 900,000 of their employees, which accounts for about six percent of all Canadian workers.

Intent of the process

The intent of this process is to create a pool of qualified candidates which could be used to staff future positions in Moncton (NB), Winnipeg (MB), St. John’s (NL), Dartmouth (NS), Charlottetown (PEI) or Regina (SK) within Labour Program of Employment and Social Development Canada (ESDC).

**Due to the prevailing COVID-19 situation, the selected candidate will work remotely from his/her residence until further notice. When an eventual return to the workplace will be possible, there may be a requirement, at the manager’s discretion or based on operational requirements, to perform the duties at the designated workplace with or without a telework or remote working arrangement combination.**

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1: A secondary school diploma or employer-approved alternatives (see Note).
Note:
The employer-approved alternatives to a secondary school diploma are:
A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
An acceptable combination of education, training and/or experience.

Candidates must provide proof of their education during the assessment phase. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

If you went to school outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Read more on Degree equivalency or visit the Canadian Information Centre for International Credentials (CICIC) at: https://www.cicic.ca. This website provides links to a number of Canadian organizations that provide equivalency assessments.

Any applicable fees are the responsibility of the candidate.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

COMPETENCIES
C1: Client Service
C2: Adaptability
C3: Ability to work in a team
C4: Dependability
C5: Analysis / Problem Solving
C6: Judgement
C7: Thoroughness
C8: Oral Communication
C9: Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

NOTE: the following qualifications are not required to be found qualified for this job opportunity.

As this process will be used to fill multiple positions, additional qualifications (asset qualifications, operational requirements or conditions of employment) may be used to choose from among qualified candidates for specific positions. If you have any of these qualifications, please answer "yes" to the relevant question in your application and ensure that your resume provides supporting details. Responses to these questions will not be used to screen candidates out of the process.

ASSET QUALIFICATIONS - EDUCATION
AED1: Successful completion of a post-secondary program (diploma, certificate or degree) from a recognized post-secondary educational institution in a field related to the position, such as but not limited to Labour Studies, Occupational Health and Safety, Industrial Relations, Industrial Hygiene, Human Resources, Law, Commerce, etc.

Degree equivalency

ASSET QUALIFICATIONS - EXPERIENCES
AEX1: Experience applying and interpreting policies, and/or procedures, and/or legislation.
AEX2: Experience conveying information to federally regulated employees and/or employers on matters related to the Canada Labour Code, Part II (Occupational Health & Safety).
AEX3: Experience conveying information to federally regulated employees and/or employers on matters related to the Canada Labour Code Part III (Labour Standards).
AEX4: Experience conveying information employees and/or employers on matters related to the applicable provincial labour laws.

ORGANIZATIONAL REQUIREMENTS
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS
Availability, willingness and ability to work overtime, as required.
Availability, willingness and ability to travel on occasion.

Conditions of employment

CONDITIONS OF EMPLOYMENT
Reliability and security: Reliability Status

OTHER CONDITIONS OF EMPLOYMENT
Requirement for occasional travel to various locations within Canada (including remote locations).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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APPLICATION AND INVENTORY RULES
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We will accept applications on-line only. To submit an application on-line, please click on the button "Apply online" below. Persons with disabilities preventing them from applying on-line are asked to contact a toll free number 1-800-645-5605.

You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final.

You may review the status of your application in your online account. Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the “My jobs” menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link “Update my Inventory” status to reaffirm your interest.

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ASSESSMENT
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Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

An applicant may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

We ask for your collaboration to ensure an efficient process but we will also try to provide some flexibility to candidates as to where and when the assessments could occur, and the assessments will be done on an ongoing basis. Please note that testing may be administered during the day, evenings and/or weekends. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.

At the time of assessment, we are proceeding with candidates who have their Canadian citizenship therefore, proof of Canadian Citizenship will be required. A security check may also be administered during assessment.

All information obtained through the selection process, from the time of application to close of process, could be used to evaluate the candidates.

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PROOF OF EDUCATION
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You must provide proof of your education credentials at the time required by the selection committee. Candidates with foreign education credentials are required to provide proof of Canadian equivalency.

Any applicable fees are the responsibility of the candidate.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.

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TRAVEL STATUS - TRAVEL COSTS
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Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel.

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COMMUNICATION
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All communication regarding this process will be administered via email. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your email, please contact the contact information below.

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BILINGUAL POSITIONS
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To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation (SLE) results (proof will be required).

If you have undertaken a SLE by the Public Service Commission (PSC), you can obtain a copy of the SLE results, by requesting it at the following website: http://www.psccfp.gc.ca/ppccpp/test-examen-result/result-eng.htm. For more information on SLE, visit the following website: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.html

Second Language Writing Skills Self-Assessment: In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. https://www.canada.ca/en/public-service-commission/services/secondlanguage-testingpublic-service/self-assessment-tests.html

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OTHER INFORMATION
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You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent are welcome to apply for this posting and may be considered for deployment if selected at the end of the selection process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.