Hearing Officer, Pre-Hearing Case Coordinator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g.instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels. The current intent is to staff 3 term positions in Charlottetown, PE.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma.

Degree equivalency

Experience:
EX1 - Experience in providing clerical or administrative support services in an office environment.
EX2 - Experience in using Microsoft Office (Word, Excel or Outlook).
EX3 - Experience in responding to inquiries, both in-writing and verbally.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC, CBB/CBB
English Essential

Information on language requirements

Abilities:
AB1 - Ability to analyze and problem solve.
AB2 - Ability to apply attention to detail.*
AB3 - Ability to manage multiple tasks and changing priorities to meet tight deadlines.*
AB4 - Ability to communicate effectively orally.
AB5 - Ability to communicate effectively in writing.*

*Please note: These abilities will be assessed on the application.

Personal Suitabilities:
PS1 - Effective interpersonal skills
PS2 - Dependability
PS3 - Initiative
PS4 - Judgement*

*Please note: This personal suitability will be assessed on the application.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
AED1 - Graduation with a bachelor’s degree or diploma from a recognized post-secondary institution

Degree equivalency

AEX1 - Experience as a member of the Canadian Armed Forces.
AEX2 - Experience working in an administrative tribunal.
AEX3 - Experience in coordinating logistics for meetings including in person and virtual.
AEX4 - Experience working in a production or operational environment.
AEX5 - Experience in using medical and legal terminology.

Organizational Needs:
The Veterans Review and Appeal Board is committed to maintaining a representative workforce reflective of Canadian society. In support of achieving a diversified workforce, qualified candidates who self-declare in a staffing process as members of Aboriginal peoples, persons with disabilities, visible minorities and/or women may be selected for appointment to fulfill organizational needs.

Operational Requirements:
Must be willing to work occasional overtime evenings and weekends, sometimes with little or no notice.
Must be willing to use a mobile device.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

One or more of the Education and/or Experience factors in the asset qualifications may be used during the screening to manage the volume of applications. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview and/or written exam may be administered.

When you apply for this process, please keep in mind that most essential merit criteria (education, experience, certain abilities and certain personal suitabilities) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.