Support Analyst, Infrastructure

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

At the Public Service Commission of Canada, we foster a healthy, modern, diverse and inclusive workplace. Our efforts to create and maintain an outstanding workplace have been recognized. According to Forbes magazine, we are one of Canada’s Best Employers in 2021. Apply for a job today to join a great team.

The INFRASTRUCTURE & OPERATIONS and COMMERCIAL OFF THE SHELF (COTS) teams are responsible for the administration of technology such as application servers and software hosted on premise and in the cloud.

Intent of the process

The intent of this process is to create a pool of qualified candidates to staff several positions on a term or indeterminate basis at the Public Service Commission (PSC). The first four (4) positions we intend to staff via this process require secret clearance. Other government departments may use the pool upon approval from the PSC.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE
Recent* experience creating, reviewing or analyzing various IT requirement documents
Recent* experience troubleshooting servers and application issues
Recent* experience supporting Windows Servers or Linux/Unix Servers in an enterprise/corporate** IT environment

*Recent experience is defined as two (2) years of experience in the last five (5) years.
**Enterprise/corporate refers to an organization of a minimum of 30 employees AND a minimum of 20 servers.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - imperative (BBB/BBB)
English or French essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE
Knowledge of cloud computing principles
Knowledge of Internet Information Services (IIS) or Weblogic
Knowledge of IT Routing and Networking (LAN/WAN, networking)

COMPETENCIES
Ability to develop and maintain automation scripts to execute reports in PowerShell or Bash
Ability to troubleshoot complex multi tier applications hosted on Windows or Linux
Analytical Thinking
Client Focus
Communication
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION
Bachelor's degree or higher in an Information Technology (IT) related field.

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

ASSET EXPERIENCE
Experience working with clients on Quality Assurance and Acceptance Testing techniques

Experience using Java, HTML and Structured Query Language (SQL)

Experience working with Microsoft Active Directory or Group Policies

Experience in understanding IT network infrastructure and routing

Selection may be limited to members of the following Employment Equity groups: persons with disabilities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You have the right to be assessed in the official language of your choice.

The process itself will comprise of the following five (5) phases: Screening, Written Exam, Interview, Second Language Assessment (for bilingual positions), and Reference Check

When you apply, you will be asked a series of questions asking for concrete work examples to demonstrate your previous work experience. It is imperative that you reply to these questions by providing DETAILS (WHERE, WHEN and HOW you acquired the experience) to be able to assess you properly. Those who successfully complete the screening phase will move on to the next phases of assessment.

Please note that written communication will be assessed in your application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.