Case Processing Clerk / Program Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

WHAT ARE WE LOOKING FOR?

If you’re motivated, ready for a new challenge and enjoy working as a team keep reading and show us why you’d make the perfect candidate!

WHAT WOULD YOU DO?

Here are the main key activities of each positions advertised:

CR-03:
** Prepares, processes, distributes and archives files, mail, kits and/or documentation within established timeframes. Verifies documentation for accuracy and completeness.

** Updates and maintains information in mail correspondence management systems and databases.

** Based on pre-determined checklists, processes payments in accordance with the policies and directives, logging information in systems, screening documentation, rejecting applications when not complete.

CR-04:
** Examines documentation and claims for authenticity, validity and completeness of information/documents submitted and refers them for decision.

** Creates electronic or physical record folders and assemble, archive and maintain them.

** Search, cross reference, compile, update, validate and process data from various automated systems and databases and addresses discrepancies or anomalies.

** Writes basic case notes and prepares case files, reference material, statistics and various reports for management information and prepare forms and letters.

Work environment

Production based office environment (high volume intake and output as well as established production targets).

Intent of the process

Create a pool of qualified candidates that will be used to staff positions of any language and security requirements within the IRCC Case Processing Center Mississauga (CPCM).

Positions to be filled: Number to be determined

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :

Secondary school diploma or the employer approved alternative*.

* Employer approved alternative are defined as follow: an acceptable combination of education, training and/or experience.

Degree equivalency

Experience :

Significant* experience providing administrative support such as, but not limited to, data entry, filing, reviewing documents and/or applications in a work environment using the MS Office suite (Outlook, Excel, Word).

*Significant is defined as the depth and breadth of experience normally acquired by an individual having performed administrative support for a consecutive period of a minimum of three (3) months on a full time basis.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Work experience at Immigration Refugees and Citizenship Canada (IRCC).

Work experience in the Canadian Public Service.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual imperative BBB/BBB

Information on language requirements

Written Communication
Values and Ethics
Cooperation and Collaboration

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: aboriginal persons, visible minorities, women, persons with a disability.

Availability, willingness and ability to work shifts as required.

Availability, willingness and ability to work overtime when required including weekends.

Availability, willingness and ability to travel when required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

I want this opportunity! What do I do?

**First: Click “Apply Online”

**Second: Create or update your jobs.gc.ca profile. Make sure to use a valid email address. We wouldn’t want to miss the chance to connect with you!

**Third (and very important): Show us why you’d make a great employee!
Upload your resume and answer the questions, keeping in mind the following:
a) Provide a detailed description outlining how each qualification is met.
b) Your description must include where and how you obtained the required experience. Remember! We aren’t mind readers and we can’t make any guesses.
c) Your description must also include when you obtained this required experience; described a date period(s): (Month-Year to Month-Year).

We will be assessing the following essential competencies through your online application:

Written Communication
Cooperation and Collaboration

**Fourth: The job offer itself- We want you!

Our appointment decisions may be based on one or more of the following criteria:

• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed.
• Depth, breadth, type of work-specific experience.
• Level/degree of one or more competencies/qualifications.

If you are successful but not selected right away don’t worry! We keep all successful applications on file and you may be considered for future opportunities.

REMEMBER:

Our intention is to communicate with applicants by email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

It is to be noted that it is your responsibility to ensure that, during the life of this selection process, you communicate any changes related to your telephone number or e-mail address to: . Failure to do so might exclude you from the selection process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.