Various Team Leader and Technical Advisor Positions

Update: The closing date has been extended to May 17, 2021

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Work environment

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for the chance to make your mark in a small organization that plays a big role in providing justice to Canadians?

The Administrative Tribunals Support Service of Canada (ATSSC) is a group of committed public servants providing support services to 12 administrative tribunals.

Why choose the ATSSC?

• Work in a great location in downtown Ottawa, close to parking and public transit. However, due to COVID 19, we are currently working in the comfort of our homes.

• Experience the benefits of working in a small federal organization:

o Broaden your experience by working on a variety of files
o Quick team integration
o Direct access to responsive, on-site internal services (e.g., compensation advisors, IT troubleshooting)
o Connect daily with different teams and levels of management.

• Benefit from a flatter organizational structure - you will have more time with senior management providing you with a greater opportunity to understand our business as a whole and to see your contributions in action.

• Grow in an organization that is strongly committed to providing a supportive work environment and healthy life-work balance!

How to Apply :

Respond to Screening Questions.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions. When drafting your responses to the experience qualifications, we encourage you to follow this format:

Please explain how you meet this requirement. Describe where, when, indicating specific work periods (e.g. ATSSC - Oct. 2017 to Feb. 2019) and how you obtained the required experience with specific examples.By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications (Other Qualifications Section)

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application.

If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Intent of the process

The immediate intent is to staff four(4) positions on an indeterminate basis.

A fully or a partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: 4

Information you must provide

Your résumé.

A response to a text question addressing the following:

• For which stream(s) do you apply?
  
  Team Leader stream
  Technical Advisor stream
  Both streams

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of training, education, and/or experience.

Notes:

1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

4. Foreign educational credentials must be assessed by a recognized credential assessment service. If the candidate has been educated outside of Canada, it is the candidate's responsibility to have his or her certificates and/or diplomas assessed against Canadian educational standards. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca.

Degree equivalency

EXPERIENCE - All Streams

EXP1: Recent* and significant** experience working in the area of Information Management or Information Technology (IM/IT) delivering IM/IT services to end-users.

EXP2: Experience*** providing advice and recommendations on complex****IM-IT solutions.

EXPERIENCE - Team Leader Stream

EXP3: Experience in configuring and administering IT Helpdesk software such as but not limited to; Manage Engine Service Desk Plus or Remedy 9.

EXP4: Experience in providing Level 2 IM-IT support to various stakeholders in a call-center or help-desk environment.

(Examples of Level 2 IM-IT support include but are not limited to handling break/fix, configuration issues, troubleshooting, software installations, hardware repair; handling escalated issues; coordinating and liaising with Level 3 support; researching and implementing solutions; communicating with clients and stakeholders).

EXPERIENCE - Technical Advisor Stream

EXP5: Recent and significant experience maintaining and administrating a document management solution such as GCdocs, RDIMS, Livelink etc.

EXP6: Recent experience in the management or maintenance of applications or databases.

DEFINITION FOR ALL STREAMS:

* Recent refers to experience acquired in the past five (5) years.

** Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

*** Experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately twelve (12) months. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

**** Complex is defined as situations where there are little details, information is vague or incomplete coming from one of many sources and where various levels of consultation and validation are required.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative CBC/CBC, English essential or French essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE - All Streams

K1: Knowledge of the IT Infrastructure Library (ITIL) Service Management process.

K2: Knowledge of how IT network server and applications work together to deliver services to clients.

K3: Knowledge of the application upgrade process.

ABILITIES – All Streams

A1: Ability to manage multiple priorities under tight deadlines.

A2: Ability to explain IM/IT problems and solutions to a non-technical audience.

A3: Ability to make recommendations to management on IM/IT services.

A4: Ability to communicate effectively in writing.

A5: Ability to communicate effectively orally.

ABILITY - Team Leader Stream

A6: Ability to supervise employees.

PERSONAL SUITABILITIES - All Streams

PS1: Analytical thinking

PS2: Initiative

PS3: Dependability

PS4: Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

Asset Certifications – All Streams

AC1: The Open Group Architecture Framework (TOGAF) certification

AC2: IT Infrastructure Library (ITIL) Certification

Asset Experience – All Streams

AEXP1: Experience* working in a judicial or quasi-judicial environment.

Asset Experiences – Team Leader Stream

AEXP2: Experience in configuring and administering Mobile Device Management Solutions such as but not limited to; Microsoft Intune or Manage Engine Mobile Device Manager Plus.

AEXP3: Experience developing or customizing an application with Microsoft Dynamics.

AEXP4: Experience in designing, securing or supporting Cloud-based solutions.

AEXP5: Experience developing and supporting Microsoft SharePoint.

Asset Experiences – Technical Advisor Stream

AEXP7: Recent** and significant*** experience in maintaining and administrating GCdocs.

AEPX8: Experience in at least four of the following: provision, management, storage, operation, scheduling, support or maintenance of enterprise applications.

* Experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately twelve (12) months. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

** Recent refers to experience acquired in the past five (5) years.

*** Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

Asset Knowledge - All Streams

AK1: Knowledge of ATSSC’s 2021-22 Departmental Plan as it pertains to Internal Services planned results.

AK2: Knowledge of the TBS Policy on Service and Digital.

Asset Ability - Technical Advisor Stream

AA1 Ability to provide support for GC Docs.

ORGANIZATIONAL NEEDS:

Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

OPERATIONAL REQUIREMENTS

Willing and able to work overtime, often on short notice.

Willing and able to keep abreast of the latest trends and innovations in IM/IT.

Willing and able to attend employer directed training as required.

Conditions of employment

Security Clearance : Reliability or Secret depending on the position being staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

Please identify clearly for which position(s) you are submitting an application.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Proof of your education credentials will be required at a later date.

Merit criteria may be assessed throughout the entire process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the other qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at any stage of the staffing process.

Further assessment may be conducted on the experience provided depending on the position to fill.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

The screening questions and résumé may be used to evaluate the ability to communicate effectively in writing.

It is important to note that in order to manage the volume of applications, the selection committee may at any time decide to use various strategies such as the application of one or more assets, the top-down selection or other strategies.

Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1- 800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:

- modifying your application/resume at any time BEFORE the closing date;
- completing screening questions that will highlight your qualifications to the hiring manager;
- verifying the status of your application and notification(s) at any time and
- being notified electronically of assessment details and results.

Travel and relocation costs associated with this selection process will not be reimbursed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.