Program Officer - Entry Level

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the essential qualifications and asset qualifications, if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirements by respecting the maximum number of words (500 words) provided for this purpose. Resume may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected. Only applications submitted on-line will be accepted.

Submitted applications can be used to assess ability to communicate effectively in writing.

Work environment

Are you interested in working at a cutting-edge organization that values both your physical and psychological health and wellness, provides rich career development opportunities and rewards innovation? Health Canada has been recognized as one of the Top Employers for Young People for five years running and as one of Canada’s Best Diversity Employers for the past ten years! Don’t miss your opportunity to not only enjoy the unparalleled benefits of the public service, but to get so much more on our award-winning team!

Intent of the process

Although the immediate intent of this Job Opportunity Advertisement is to staff indeterminately, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level with various language requirements listed in the Language Requirements section. In addition, this process may be used for various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), security requirements and conditions of employment within Health Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
- A secondary school diploma or employer-approved alternatives

Note: The employer-approved alternatives to a secondary school diploma are:
- An acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
- Recent* and significant** experience delivering customer services; and responding to inquiries relating to products or service offerings
- Experience in effectively resolving client services related issues and ensuring client satisfaction
- Experience in applying standard operating procedures and policies
- Recent* and significant** experience in data entry
- Experience working with computers, software systems and peripherals used in office environments

* “Recent” is defined as experience normally acquired within the last 5 years.
** “Significant” is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately 1 year.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB)
English Essential

Test of Written Expression and Reading Comprehension are available in Unsupervised internet (UIT) test format by invitation only. The tests allow candidates to be assessed from home, and are available as a temporary measure in response to the COVID-19 situation. The result of each test is valid for 1 year and applies only to staff the position for which the test was taken. Therefore, it is not transferable from one position to another.

NOTE; Candidates who have successfully passed the unsupervised language testing will be required to undergo Oral testing prior to an appointment.

Information on language requirements

Knowledge:
- Knowledge of customer service principles and practices

Abilities:
- Ability to communicate effectively orally
- Ability to communicate effectively in writing
- Ability to handle multiple priorities within tight deadlines in a client-services environment

Personal Suitability:
- Effective Interpersonal Relationships
- Client focused
- Dependability
- Thoroughness
- Respectful of Diversity

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
- Experience working in a Call-Centre environment
- Experience working in a formal quality assurance program environment

Knowledge:
- Knowledge of Quality Assurance principles or practices

Operational Requirements:
- Willingness and ability to work within extended business hours
- Willingness and ability to work overtime occasionally on short notice
- Willingness and ability to travel domestically to attend trade shows occasionally (non pandemic situation)

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Volume management strategies may be used (for example: top down approach may be used).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.